X1 Sales & Lettings Reviews 

As a current student who has alternated around Liverpool for the previous three years, I want to leave a really positive review for Aaliyah, who is a Tenancy Care Manager for the X1 Sales and Lettings team in Liverpool.

Aaliyah was incredibly helpful during the final stages of the move-in process of my new flat and really helped to make sure that everything was in place once I was settling into my new flat. I particularly appreciated how communicative and reliable she was throughout, especially when I had questions about the guarantor process and needed clarification on a few things.

She was always quick to respond, clear in her communication, and made sure that any queries I had were dealt with properly. This made the whole process feel much more straightforward and less stressful, especially at a point where there were quite a few final details to sort out.

Aaliyah also helped arrange a new date for my rent to be processed each month, which I really appreciated. She was attentive, professional and consistently helpful, and it was reassuring to know that I could rely on her whenever I needed support.

Overall, I am genuinely grateful for Aaliyah’s help and the level of care she provided. She made the final part of moving into my new flat much easier, and I really appreciate how supportive and reliable she was throughout.

Owning the property has been really stress free and everything has been handled for me by the letting department .
Particular mention goes to Kieran Johnson who has been very responsive to any queries and actions needed .

Alisha was super helpful and professional with my apartment viewings today, very responsive in terms of communication.

I’ve had X1 Sales and Lettings as the managing agent for my two units in Liverpool for over ten years. Recently X1 Sales and Lettings helped me acquire another unit in Liverpool and be the managing agent again. I’m well satisfied with their professional services and just want to thank you very much especially Amy and Roisin.

Isobel was so lovely, helpful and patient in helping me find a new place! Highly reccomend!!

What is Key with letting agencies is the support you receive from your account manager.
I have found Kieran at the Liverpool office extremely helpful and efficient at all times.

Isobel was an absolute dream to chat to you and was very helpful in sorting any issues we had promptly and efficiently. Couldn’t recommend more!

Very good letting experience. Aaliyah Hughes was very helpful and responded to my questionings very fast and assertively. Also, she was always willing to help in anything I needed.

I’ve been in this accommodation for 3 years, stayed in the same room for 3 years. There have been a few problems in the beginning when it was urban evolution The exchange, but since it changed to X1 it’s been pretty smooth sailing. The staff are nice and quite helpful. The X1 team are slightly slow when it comes to problems but overall was a good experience. Some advice don’t stay on the top floors because sometimes the lift needs work.

X1 has been one of the worst renting experiences I’ve ever had. Maintenance requests are basically ignored — we spent months with a blocked toilet and nobody cared enough to fix it properly. For the prices they charge, you’d expect at least basic standards, but instead you get eye‑watering rent for the quality of a budget hostel. Communication is slow, dismissive, and they act like doing the bare minimum is a favour. Genuinely awful landlords.

House was in a state when we moved in. Rubbish under bed, including ice lolly sticks, and walls were yellow, as if previous tenant was a heavy smoker. We ask for repaint and they denied the request so my father in law and I spent a whole day painting the apartment, and had to pay for it.
Then when we moved out they included notes on our inspection which were not our fault such as the stained walls and also tried charging us £75 to refit a freezer door which we didn't use once. We also showed them proof of this but they still decided to send off the deductions to DPS for them to decide on what to make of it, rather than just being honest.

Pathetic company, terrible customer service, and MOST employees had 0 care for their tenants.

I’ve been enjoying my stay in X1 Liverpool One, the building feels comfortable and safe overall. I also want to thank Stephanie for being at reception yesterday and taking the time to listen to everyone’s feedback. It’s nice to feel heard and supported as tenants.
The only things I’ve noticed are some nights when the flat across from me has a lot of visitors and the noise in the corridor gets quite loud, and the fire exit sometimes being propped open with a bottle or a can. It doesn’t happen all the time, but it would be good if it could be checked for safety. Other than that, I’m happy living here and don’t see any reason to move.

Very friendly and open to suggestions to improve communal areas

Stephanie is absolutely lovely. You can tell the staff care about their residents

Good service. Well maintained

I am an overseas investor who purchased an apartment at Chatham Waters. I signed a legally binding 5-year Property Management Agreement with X1 Chatham Waters Limited, securing a fixed Assured Rental Scheme at 6% yield.

In March 2026, X1 Developments sent a cold email stating they are unilaterally "phasing out" the scheme due to their own poor operational forecasting, leaving me with missing rent since February 2026. They are now forcing a transition to standard market rent, completely ignoring their strict contractual obligations and refusing to pay the arrears.

Worse still, X1 has failed to provide the necessary legal completion documents required by HM Land Registry for over 3 years, leaving my property title completely unregistered and blocking any potential resale.

When I raised these critical breaches, Head of Investor Relations Dan Harburn and the Customer Care team COMPLETELY IGNORED my formal emails.

Do not trust X1 Developments or X1 Sales & Lettings. They take your money, hide behind silence, and rip up legal contracts the moment market conditions change.

Property purchase is often a very complex and lengthy process but surprisingly my experience with X1 was completely different, all thanks to Amy Mossop and her constant help along the whole process. I'm glad we didn't have to wait ages to complete.

This is an interim review as my issue is currently ongoing.
My son has recently moved into a studio flat in the X1 building on David Lewis St in central Liverpool.
It was all going well until we requested that the mattress be replaced. It's sunken in, very flat, plus dirty etc and is clearly ready for the tip. What we thought would be a simple request and replacement is rapidly turning into quite the battle. Today, I've requested that a representative from X1 go and view the mattress – oddly, they can't currently confirm this as they 'might' be too busy. This is a building that X1 agents regularly visit at least twice a day...
...I'm hoping for better news next week when I will leave another review...

This is the worse agency ever. Their house endeavour house Is leaking and stinks. There's mould everywhere. Escalated it multiple times, raised a complaint and got no response. Service is very poor. I regret ever living in endeavour house

I had a great experience in my sell , the Sell team Amy Mossop in particular was very helpful helping me in filling the forms recommending several option for sell and following up with me
And making sure I overcome any showstoppers
Very grateful for her professional outstanding job