Xero Reviews 

Suzi was very helpful, explaining things clearly.

Excellent
John was extremely helpful, answered all of my questions with explanations. Would highly recommend using the free session regardless of previous experience with accounts software.

Ben was clear, friendly and very knowledgeable- feel I got loads out of our session. We managed to link my bank accounts, go through a lot of the initial set up and I felt much more confident continuing once we'd had our session. The follow up summary and recording of our call was also super helpful. Impressed. Thanks!

Ben was very patient and explained things clearly

Suzie was very informative and guided us through the overall Xero structure. Very helpful 30 minute tutorial session.
Thanks.
Uk SME - Devon based

Customer support is non-existent. They don't provide telephone number to call, to get support, you need to log in. If you have problems logging in, there is no way to contact them.
Even if you manage to get to a place where you can ask for a call, it could be only next month, which is ridiculous if you have a close deadline.
Avoid Xero if you can.

Felt confident with Chigos knowledge - alot to cover in a short time, but I think I made progress. A solid organised approach

My onboarding meeting was extremely proactive and I learned a lot more about Xero and its capabilities

Really helpful, personalised walk through xero. Would highly recommend. Excellent customer service.

Fran was amazing on my onboarding call. Helped get everything quickly up and running and was so patient whilst I had to search for information needed. Highly recommend xero 👍🏻

Special thanks to Suzie Vella for a very useful onboarding webinar. She personalised the onboarding to our business needs, which was very helpful.

Suzie was wonderfully helpful, friendly and knowledgeable about all things Xero!

Help was clear and concise, guidance given on tools to help with my xero journey and was happy to be contacted whenever needed going forward. I felt at ease and was able to see that I need not be daunted by learning something new

Fran gave a clear and thorough run through of the basics on Xero to help make sure I was set up properly and other useful tips. Thanks!

Xero is NOT a small business accounting platform, it's a platform for pushing its paid services and deceiving you into buying them. The accounting service, as minimal as it is, is ancillary to this sales effort. Used it for 5 yrs at the recommendation of my CPA, then when I had an actual problem, the tech support totally failed to respond. I couldn't even produce a simple invoice and got no support from Xero, despite my $50+/mo subscription. STAY AWAY FROM XERO.

Im using Xero for MTD as a Landlord. They seem very helpful as a beginner to the software and to the new HMRC requirements and the online webinar today by Dara was also very helpful

The advisor was very knowledgeable, helpful, patient and a good communicator. My only slight criticism is that the session at 30 mins is a little too short to cover everything in detail.

Ever since they've introduced AI rubbish into their product it has gone down hill. I have not had a worse customer service experience with ANY company since being forced to use what ever chat bot you've implemented. What ever happened to being able to just "lodge a case" and wait for a response. I know EXACTLY what I want, and the question to ask - but being forced to go around in circles with a rubbish chat bot for 15 minute before it would even suggest allowing me to raise a case is pure lunacy!

Just got a partner update email, now they offer being able to add Auto reconcile to the Ignite plan for $8 a month, bad enough it's going to $37.00 + GST from 1 Oct let along trying to get you to add a further add on at additional cost. Still no increase in the bill limit being given though on the plan. Seriously would like to move my small ones away but given the amount of history Xero hold it's not so easy and then having to download so much is just as bad. Even after you cancel you have to pay to access records again unlike others who allow you back in for free for a period of time as read only. They aren't about their loyal users now they are all about profit and give new clients big discounts but not long time users, just keep hitting us with price increases despite some of the so called upgrades being of no use or not available unless you go up a plan to access them which isn't always practical from a cashflow point.

Helpful, friendly and knowledgeable - Chigo provided a very useful into to the Xero app and service.