Xonder Reviews 

I am writing to express my deep concerns regarding my recent experience with a company called Xonder, which has demonstrated highly questionable and unprofessional handling of my private documents and personal information. After signing up with Xonder, I was required to provide sensitive documents, including my passport and a bank statement, as part of their verification process. However, after submitting these documents, I was informed that my bank statement was not acceptable. What followed was a series of increasingly alarming interactions.

Xonder contacted me via WhatsApp, an unusual and unprofessional approach for a business dealing with sensitive information. They asked me to provide additional documents, and despite my hesitation, I complied, sending them the requested details. However, despite fulfilling all their requirements, they repeatedly rejected my proofs without any clear explanation and continued to demand further documentation. The fact that a company would use WhatsApp for such sensitive communication raises serious concerns about their data handling practices and commitment to privacy.

One particular instance stands out: after providing Xonder with a Virgin Media bill that clearly displayed my company’s name, they responded dismissively with just the word “right.” Following this, they disappeared, only to contact me again 12 hours later via email and WhatsApp, once again requesting more documents. This ongoing pattern of behaviour is not only frustrating but also deeply unsettling, especially given the sensitive nature of the documents involved.

Under EU and UK law, companies are required to adhere to strict data protection regulations, particularly when handling personal information. The General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 set out clear obligations for businesses regarding the collection, processing, and storage of personal data. According to these laws, companies must handle personal data with utmost care, ensuring security and confidentiality, and they must only collect the minimum amount of data necessary for the stated purpose. Additionally, communications involving private documents should be conducted through secure, professional channels, not through informal platforms like WhatsApp.

Xonder’s approach raises serious questions about the security of my data and whether they are complying with legal requirements. The repeated requests for additional documents, despite already providing sufficient evidence, are unjustified and could indicate improper handling of my information. Furthermore, the company’s behaviour suggests a lack of transparency, and their choice of communication channels shows a blatant disregard for professional standards.

Due to these serious concerns, I have lodged a formal complaint with the Information Commissioner’s Office (ICO) and the Financial Ombudsman Service (FOS). My complaint includes all relevant evidence, including screenshots of communications between myself and Xonder, and outlines their unprofessional handling of my private information. An investigation is now underway to determine why Xonder has repeatedly requested further documents despite receiving sufficient and accurate information.

This type of behaviour is unacceptable and warrants a thorough investigation by cybersecurity authorities in the UK. It is crucial to establish where our sensitive documents and personal information are being stored and whether they are being shared with any third parties or foreign authorities without proper consent. Xonder must be held accountable for their handling of private data, and an inquiry should be launched to ensure that no laws have been breached and that my personal information is being safeguarded as required by law.

This matter is not just about the inconvenience caused; it is about the fundamental right to privacy and the obligation of companies to handle personal data responsibly and securely. I urge the relevant authorities to thoroughly investigate Xonder’s practices to protect the public from any potential misuse of their sensitive information.

They ask for ID documents via WhatsApp using multiple different numbers

XONDER is a Cowboy e-money operator that hide under its Rogue Compliance to seize and confiscate businesses funds without any regards whatsoever. A client paid me £500 since 14th of May 2024, Xonder seized the incoming payment under the guise of compliance by requesting unnecessary stuff to which I asked them to return the payment to the originator and close my account if they are not comfortable with the payment. After two months Xonder is still holding my funds thereby assuming itself as a business saving account provider contrary to e-money regulations. In addition, Xonder operate a low quality customer service, in terms of communication, it takes them weeks for them to reply to an email once they are holding tight your funds.

I deposited £1000 from my personal account to this account. The funds has never arrived. They do not reply to anything do not open an account with these guys. They are a con

I am a business customer and have had funds deposited in to by business Xonder account from a lender. They suspended and frozen my account which has effected me running my business operations causing me great distress and health issues.

I have contacted the Xonder requesting an update and after many days they responded by asking for further information which i have supplied. Further from me supplying the requested information, Xonder has requested evidence of where the funds has come from which is clearly visible where it has come from clearly showing the lenders details.

Not to waste time i have supplied all the documents as requested and i have not had a response or resolution.

I have taken legal advice as the whole matter and have been advised that the bank is breaching FCA regulations as funds being frozen has been over 9 days.

We have also obtained the directors emails of Xonder and have emailed and copied in all there departments including compliance and customer support stating the seriousness of this violation by Xonder.

We have given ample time for the funds to be released and as our communication has fallen on deaf ears.

We are in the process of talking Xonder to the FCA and the financial ombudsmen.

We will be seeking compensation

I am writing to address the unjust treatment I have received from Xonder Ltd for withholding customer payment funds transferred to my account for the purchase of a vehicle. Xonder Ltd has been holding these funds since the customer initiated the transfer, causing financial hardship and inconvenience.

The customer payment funds for the purchase of a vehicle are being unjustly held by Xonder Ltd, impacting my financial situation and business operations. Despite the customer's prompt payment, Xonder Ltd has failed to release the funds, leading to significant distress and financial loss.

I urge Xonder Ltd to promptly release the held customer payment funds and provide appropriate compensation for the damages incurred. It is crucial that Xonder Ltd rectifies this situation promptly and reviews their procedures to prevent such unjust actions in the future.

Sincerely,

Goodier Auto Sales Ltd

Rating: 1 out of 5 stars

My recent interaction with Xonder Bank has left me deeply dissatisfied and concerned. Despite a refund of £5000.49 deposited into my Xonder business account by my previous banking provider, the funds failed to appear in my account balance.

Despite numerous attempts to contact Xonder Bank's customer service team via email and chat support, I have yet to receive any response or assistance. This lack of accountability and support is unacceptable, especially when dealing with a significant financial transaction.

The failure of Xonder Bank to reflect the refund deposit from my previous banking provider has caused me considerable inconvenience and frustration. Their inability to address this issue promptly and effectively reflects poorly on their reliability as a banking institution.

In light of this experience, I strongly advise others to exercise caution when considering Xonder Bank for their banking needs. Their failure to acknowledge and rectify this issue raises serious concerns about their competency and commitment to customer satisfaction.

I don’t know if this bank is genuine, I am not confident that it is.

Don’t bank with them after reading people experiences and what I am facing with this scam bank. I will advice anyone no to bank with them. My wife sent me money, my legally married wife and it was held by this bank. The money never arrive in my account. And I have sent multiples email to their support team but no response. Don’t be deceived with the good review here. They are scammers stealing from people. I have told my wife to request her money back from her bank and also share my experience and people review with the bank. Hopefully if I get my case and money sorted. I will come back here and change my review.

This the worst prepaid card service no response after numerous attempts no telephone number live line you can not even dispute a transactions made numerous attempts to contact them no response made and not able to receive any payments into the account getting blocked

I recently started using Xonder for my small business, and it's been a game-changer. Setting up an account was straightforward, and I'm really impressed with what they offer.
Their digital platform is super easy to use. I can handle transactions, set up payments, and see my finances in real-time, all in one place. It's made managing my business much simpler.
Customer support is great - they're friendly and actually helpful. The pricing is clear and competitive, which is a relief for a small business owner like me.
Xonder has made my banking experience hassle-free, and I highly recommend them to fellow entrepreneurs. It's a genuinely reliable and user-friendly solution for small businesses!

This seems to be a very sketchy outfit posing as a bank but they are registered as a limited company with a Po box address and the nature of the registered business is “business and domestic software development” I would avoid at all costs. Just had a close business owner transfer me £7000 and it never hit the bank! He has proof and receipts showing the funds leaving his account but never arrived in my account! After reading the reviews I’m worried I won’t receive my money at all. I will now have to start a claim with the The Prudential Regulation Authority and hopefully they will help stop whatever this is.

Xonder - A Game-Changer for Small Businesses

Rating: ★★★★★ (5/5)

As a small business
owner, I can't emphasize enough how Xonder has revolutionized the way I manage
my finances and operate my business. This banking platform has truly been a
game-changer, and here's why:

Effortless and Intuitive
Interface (★★★★★)

Xonder's user-friendly
interface is a breath of fresh air. It's designed with small business owners
like me in mind. Setting up my business account was a breeze, and navigating
through the app is a pleasure. Whether it's checking balances, making payments,
or tracking expenses, everything is intuitive and straightforward.

Seamless Signup Process (★★★★★)

The signup process with
Xonder is a testament to their commitment to simplifying banking for small
businesses. Gone are the days of lengthy paperwork and tedious verification
processes. With Xonder, I was able to create my account quickly and
effortlessly. It's evident that they value my time as much as I do.

Cost-Efficiency (★★★★★)

One of the standout
features of Xonder is that it's completely free. This is a game-changer in an
era where banking fees can add up and eat into a small business's profits.
Xonder's commitment to affordability is a game-changer in itself, allowing me
to allocate more resources to growing my business.
Comprehensive Financial Tools (★★★★★)

Xonder offers a suite of
financial tools that cover all aspects of business banking. From integrated
invoicing and expense tracking to seamless integration with accounting
software, Xonder provides everything I need to stay on top of my finances. It's
a one-stop-shop for all my financial needs.

Excellent Customer Support (★★★★★)

Whenever I've had
questions or needed assistance, Xonder's customer support team has been
outstanding. They're responsive, knowledgeable, and genuinely invested in
helping small businesses succeed. Their support has made me feel valued as a
customer.

XE POS - A Transformative Solution for Small Businesses

Rating: ★★★★★ (5/5)

As a small business
owner, I've always been on the lookout for efficient and user-friendly Point of
Sale (POS) systems to streamline my operations. After extensively researching
and trying out various options, I can confidently say that XE POS has been a transformative
solution for my business.

Ease of Use (★★★★★)

One of the standout
features of XE POS is its ease of use. From the moment I started using it, I
was impressed by its intuitive interface. Setting up my products, managing
inventory, and processing sales have become a breeze. Even my less tech-savvy
employees had no trouble learning the ropes quickly, which saved me a lot of
time and training resources.

Versatility (★★★★★)

XE POS is a versatile
system that caters to a wide range of businesses. Whether you run a retail
store, a restaurant, or a service-based business, this POS system can be
tailored to meet your specific needs. The customizable menu and product options
are incredibly helpful in adapting the system to your unique business model.

Inventory Management (★★★★★)

Effective inventory
management is crucial for any business, and XE POS excels in this department.
It provides real-time tracking of stock levels, alerts for low inventory, and
even helps with order management. This has helped me reduce wastage, avoid
stockouts, and improve overall efficiency.

Sales Analytics (★★★★★)

XE POS offers
comprehensive sales analytics and reporting tools that provide valuable
insights into my business's performance. From sales trends to customer behavior
analysis, I can make data-driven decisions to boost sales and optimize my
operations.

Customer Support (★★★★★)

The customer support
provided by XE POS has been outstanding. Whenever I've had a question or
encountered an issue, their support team has been prompt and knowledgeable in
resolving it. This level of support has given me peace of mind knowing that I
can rely on them if any problems arise.

Affordability (★★★★★)

Considering the robust
features and functionality XE POS offers, the pricing is quite competitive.
It's an affordable solution for small businesses like mine, and the return on
investment has been substantial.

Folks avoid this bank please
I am currently having get a solicitor involved to try and get my money back, 31k, ya that’s not a typo. Froze my account back to June and asked for 5-10 different documents, I sent them all. They have then asked for different things over the last 5 months, all provided.
I have sent 58 emails and they’ve replied about 5 times
They have now stopped answering completely
Their telephone number online is for a different company also. Hopefully my solicitor gets this sorted for me.

Xonder please do not reply to this saying ‘please contact us through the in app chant’
I’ve sent 58 emails and still can’t get a reply
You contact me if you want to sort this

Caolan McFadden

I've been using Xonder for my small business banking needs, and I'm thoroughly impressed with their straightforward and free services. The ease of getting started with Xonder is unparalleled. Within minutes, I had my business account up and running, and there are no hidden costs or fees.

I appreciate its simplicity. For a small business like mine, this is exactly what I needed. I can manage my transactions, payments, and balances effortlessly through their user-friendly online platform.

What truly stands out is the fact that Xonder doesn't charge any fees for their services. In an age where fees seem to be attached to every financial service, it's refreshing to have a genuinely free business banking option.

Even though Xonder doesn't offer advanced features, I believe their commitment to providing a no-cost and uncomplicated banking solution is a game-changer for small businesses like mine. Plus, their customer support has been responsive whenever I've had questions.

Don’t use them. Iv got money stuck in there and no one is able to contact them online or by phone. There phone lines don’t work and there online chat is non existent. You can send them an email which they don’t reply

I have been trying to contact support since Tuesday 10/10/2023. My card stopped working 09/10/23 and my account stopped working 10/10/23. I tried emailing support with no response. Then used the in-app message service as advised. Still waiting for a response.
Tried again using in-app message service 13/10/23.

No response to email or messages.
Can someone from the company contact me?
FYI, the company address is showing as default address, companies house. That is concerning for a payment company.

They have suspended and holding on to my money over 3months now for no reason after sending all requested documents, sent so many emails without any reply and similar thing they did to my friend. They ask you to provide unrealistic document upon documents in order to hold on to your money and possibly steal it. Even their London so called address 86 - 90 Paul Street doesn't belongs to them after visit, they are using people's address for trading via website. Scam Of Highest Order!

Hey, folks! I just had to hop on here and share my incredible experience with Xonder. Let me tell you, this platform is an absolute game-changer for small businesses! 💼💪

First and foremost, Xonder's bank account services for small businesses are a total lifesaver. Setting up an account was a breeze, and I was blown away by the seamless integration with my business operations. Managing finances has never been this convenient! From tracking transactions to processing payments, Xonder provides all the tools I need to stay on top of my financial game. 📊💸
But here's the real game-changer – the personalized support. The Xonder team goes above and beyond to ensure that I have everything I need to thrive. Their customer service is top-notch, always ready to assist and provide valuable insights tailored to my business needs.

With Xonder, I feel like I have a trusted financial partner in my corner, helping me navigate the complexities of running a small business. If you're a small business owner looking for a banking solution that truly has your back, look no further than Xonder. It's a game-changer, plain and simple! 🙌🏻✨

I have an account with this company blocked my account without any warning holding my money and and refuse to speak to me this is the most fraudulent outfit I have ever come actions avoid at all costs!!!! I have no way of accessing my money

Ignore all the fake good reviews this is a scam if you want to lose your money open a account with this company