Xootz Reviews 

218
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality and design of products, with many children loving their purchases. Reviewers often highlight fast and efficient delivery, noting items arrived on time or even next day. Some also commend the excellent service, mentioning quick issue resolution. However, some customers also noted significant issues with delivery, including items never arriving, being late, or arriving damaged. A few other people felt that products had missing parts, arrived broken, or included incorrect assembly tools. Additionally, some reviewers experienced poor communication or slow responses from customer service regarding these problems.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be ambiguous, with many experiencing significant issues. Reviewers... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the good quality and sturdy... See more

Order

Users describe negative interactions with order fulfillment, with many reporting items not received or... See more

Service

Reviewers mention ambiguous feedback about service, with some customers reporting terrible service and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 4 out of 5 stars

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Rated 5 out of 5 stars

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier co... See more

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more


Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.


Contact info

3.6

Average

TrustScore 3.5 out of 5

218 reviews

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Asks customers to review

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3.6

All reviews

(218)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Remove evri from your courier provider

Although I never revieved my parcel due to evri courier company you made things so easy in issuing a return and refund! Ive used your store many times but I do think you need to change your courier company! They are causing you alot of unnecessary costs because of non delivered items!!

December 19, 2025
Rated 4 out of 5 stars

Happy Xootzing kids

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

December 4, 2025
Rated 5 out of 5 stars

Happy grandchildren at Christmas

Happy grandchildren at Christmas, I ordered 4 from Amazon and 2 directly from Xootz, however 1 cart was missing a part and I couldn’t tell who I’d made the order through, some of the boxes were damaged but I ordered another one and all six of the older grandchildren have fantastic fun, three speeds, a hand brake and adjustable seat for different ages, 15 minutes to unbox and build, the grandchildren’s age range from 5 years to 11 years and the 11 year old is just over 5 foot tall so they suit all ages perfectly, good study carts and would highly recommend

December 28, 2025
Rated 5 out of 5 stars

I hadn’t heard about this site before…

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and the company was fast to rectify this issue. I couldn’t figure out how to get something working completely my fault and the company phoned to try help. I highly recommend them this sort of customer service is what you want when purchasing. The car is amazing and my son is super happy.

December 22, 2025
Rated 1 out of 5 stars

Very disappointed

Very disappointed. Spent hours assembling the go kart to find the seat was cracked at the bottom. Emailed and sent photos to xootz and to ask they send me a new seat. Unfortunately they can’t do that. I have to take apart and box up and take a day off work and wait for them to collect. I then asked what will happen then? To the reply of a refund or if they have stock a replacement. Surly to send me a seat would make more sense?

December 9, 2025
Xootz logo

Reply from Xootz

Good morning Lee

Thank you for taking the time to leave a review.

I can see that one of my colleagues is now looking to resolve this for you. If you could kindly respond to their email, they will be able to assist you further.

Kind regards
Customer Service Team
.

Rated 5 out of 5 stars

Well made scooter

Well made scooter. My daughter is very happy with it. Have put a few scooters together for friends in the past and this was the easiest. Nice design and well manufactured

December 8, 2025
Rated 1 out of 5 stars

Delivery was delayed broken item

Delivery was delayed
When I got the item it was not working

December 22, 2025
Xootz logo

Reply from Xootz

Good afternoon Kim

Thank you for taking the time to leave a review. I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Rated 1 out of 5 stars

Did not deliver as promised guaranteed…

Did not deliver as promised guaranteed Christmas delivery…. & still have not received my refund

December 21, 2025
Xootz logo

Reply from Xootz

Good morning Natalie

Please accept our apologies for the delay at this busy time. One of my colleagues will be in contact shortly to resolve this.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

It’s the first time buying directly…

It’s the first time buying directly from Xootz and I’m so glad we did! Our sons go cart was delivered super fast and it was cheaper than anywhere else plus we received an additional 10% off as a new customer. Great quality product and fab service! Cant thank them enough!

December 4, 2025
Rated 5 out of 5 stars

Great little bike

Super fast delivery, great little bike, easy to set up, son loves it, charge lasts a good hour or so depending. Wish it was a little faster but kids love it!

December 17, 2025
Rated 1 out of 5 stars

Unfortunately I cant say Im impressed

Unfortunately I cant say Im impressed. Our order was placed on 19th December and delivered on 29th. Apparently this is within expectations for Scotland- no sign or advisory on this at time of order. The item we bought was delivered broken and Ive now waited 2 days for a response from
Xoots on arranging a replacement.

Xoots responded 4 days ago.to inform us that a replacement is wbeing arranged, which is good- habing to dispose of the broken one ourselves is not so good. Still.awaiging arrival of replacement fingers crossed its okay!

December 29, 2025
Unprompted review
Xootz logo

Reply from Xootz

Good afternoon Mark

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 1 out of 5 stars

Item not received

Item not received. Extremely disappointed as I ordered for my daughter as a Christmas present.

Left too late to get another and it was my daughters wish for a bumper car. Had a very upset girl Christmas Day!

December 16, 2025
Xootz logo

Reply from Xootz

Good morning Lillia

Please accept our apologies for the issue with the delivery of this item.

I can see that one of my colleagues is now looking to resolve this for you.

Kind regards
Customer Service Team

Rated 3 out of 5 stars

Happy although slight issue

Was not overly impressed with the tools provided. We’re not correct fitting and damaged bolts etc slightly when using. Almost impossible to use given situation of some bolts/nuts. Scooter perfect. Better tool would be preferable

December 15, 2025
Xootz logo

Reply from Xootz

Good afternoon Nik

We appreciate your feedback and are glad you like the scooter. We're sorry the provided tools were not up to par and caused difficulty. We'll review our tool selection to ensure better quality and fit in the future.

Kind regards
Customer Service Team

Rated 1 out of 5 stars

Going in reverse…

Set it up and the moto is making the wheel spin bqckwards

December 26, 2025
Unprompted review
Xootz logo

Reply from Xootz

Good afternoon Martin

Thank you for taking the time to leave a review.

We have requested more information so that we can identify your case and respond in more detail.

Kind regards
Customer Service Team

Rated 5 out of 5 stars

A hit!

Easy to assemble, sturdy trike in a cheerful green colour. Our 4 year old granddaughter loved it, as did her three year old cousin.

November 27, 2025
Rated 1 out of 5 stars

I ordered the cyclone power drifter for…

I ordered the cyclone power drifter for my son for Xmas and half the parts are missing! He was so upset!

December 1, 2025
Xootz logo

Reply from Xootz

Good afternoon Natasha

I sorry to hear about the issue you have had.

If you would like to contact our customer service team, they would be happy to assist you.

Kind regards
Customer Service Team

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