I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more
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Review summary
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Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!
Had a little issue on ordering with their discount code not working and then being overcharged, however was all resolved & delivery & bike were fine.
I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more
Company details
Written by the company
Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.
Contact info
United Kingdom
- hello@xootz.co.uk
- www.xootz.co.uk
3.6
Average
218 reviews
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Parcel was delivered to a completely…
Parcel was delivered to a completely different address, it’s been lost. I have contacted customer services, no response after 3 days.
November 29, 2024
Very fast delivery
Very fast delivery
Nit opened the box yet
As its for my grandson for Christmas
November 14, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My purchase still hasn’t arrived so I…
My purchase still hasn’t arrived so I am very disappointed with your service considering how much it cost!!!!!!
November 28, 2024
Reply from Xootz
Good day
Thank you for your review.
I see my colleague has been in contact regarding your case, I am really sorry the courier has let us down on this occasion. You feedback is noted and appreciated.
Kind regards
Belinda
Excellent service
Easy ordering experience, good value, quick and free delivery. Excellent service.
November 28, 2024
Go kart order lost in transit then cancelled
Go kart order lost in transit , Evri found it but continued to return back to sender. Customer services could not divert it back to me.
Customer services ordered a replacement, no offer of express delivery despite it being a birthday gift, 20 mins later received an email to say it was out of stock and they would process a refund. 3 days on still have no received the refund. Will never use them again. Communication awful, I had to keep ringing them, automated emails back.
November 26, 2024
Great experience thanks
November 25, 2024
Total waste of time…
Received several emails saying my item has been dispatched. Checked the tracking and it said that courier company Evri were still waiting for the package. I rang up and they gave me a refund for the item which will take 5 days to come through, they can’t send me out the item and I won’t receive the refund till after my sons birthday. What a total waste of time! So upset that I didn’t receive my item or a replacement
November 23, 2024
Reply from Xootz
Good morning
Thank you for your review.
I am so sorry the item was lost in transit, and we have no stock to replace.
I can understand the frustration and disappointment caused by this.
Kind regards
Belinda
Great pogo stick
Quality logo stick and very quick delivery. Sturdy pogo stick and easy to use for my 7 year old.
November 21, 2024
Good price fast delivery
November 16, 2024
Quick response
Quick response and delivery item as described loved by the granddaughter
November 12, 2024
Great price and speedy delivery
Great price and speedy delivery - perfect Christmas gift for our granddaughter.
November 15, 2024
Good Transaction
November 14, 2024
Will use again.
Ordering was simple and the information on progress was well received. Delivery was quicker than expected and arrived in good packaging. Thanks to all involved.
November 9, 2024
Recommended
Great communication and a speedy delivery. Quality product very pleased.
November 5, 2024
I just bought this scooter in September…
I just bought this scooter in September on my son’s birthday. He didn’t ride much and now one of the wheels screw is broken.
September 24, 2024
Ordering was easy
Ordering was easy , quick delivery, would definitely order again from them
November 5, 2024
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