Xootz Reviews 

218
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality and design of products, finding them well-made and enjoyable. Many also noted easy assembly and highlighted fast, efficient delivery with prompt arrivals. Some experienced positive customer service interactions, including quick issue resolution. Conversely, some people were dissatisfied with orders not being received or items going missing. Many customers also reported significant delivery problems, such as late arrivals, damaged packaging, or products arriving broken. Additionally, several reviewers encountered poor customer service, citing unresponsiveness or difficulties resolving issues like missing or faulty items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick and fast delivery,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the build quality of items such as pogo... See more

Order

Reviewers express significant disappointment with their orders, frequently citing issues with non-delivery or... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 4 out of 5 stars

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Rated 4 out of 5 stars

Had a little issue on ordering with their discount code not working and then being overcharged, however was all resolved & delivery & bike were fine.

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more


Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.


Contact info

3.6

Average

TrustScore 3.5 out of 5

218 reviews

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3.6

All reviews

(218)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing gift ..

Omg this is truly amazing .. it was a gift for my 10 yr old godson and to say he loved it is an understatement.. He took to it straight away , his dad build it and charged it ready for birthday boy and his face was a picture .. it’s a fantastic gift and worth every penny .. excellent service too

October 29, 2024
Rated 3 out of 5 stars

Not bad but design could be reviewed

This scooter is amazing and my son loves it. He rides it to school every morning and his friends are all over him because of the bubbles. I have also had a few parent ask where I got it from. However, the design needs to be reviewed as the bubble part keeps breaking off. I know this because I have had to buy this twice now and no more. Hence the 3 star review.

October 5, 2024
Rated 5 out of 5 stars

Fast service and excellent customer…

Fast service and excellent customer support. I bought two scooters for my children and it appears only one was received upon receiving the goods. I then contacted customer service, who swiftly dealt with the matter and posted another one for me for next-day delivery. I was impressed with the service I received.

October 8, 2024
Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Well informed of delivery and trike was excellent and well made and very attractive. Would recommend.

October 4, 2024
Rated 5 out of 5 stars

Great item and quick delivery.The…

Great item and quick delivery.The delivery company left my parcel outside my door and someone stole it.I spoke to Xootz about the situation and they gave me a full refund even though it was not there fault.great service and good products

September 18, 2024
Rated 5 out of 5 stars

The Perfect Purchasing Experience

Ordered some roller skates for my granddaughters Birthday on Monday evening and they arrived early Thursday afternoon.
Excellent extremely helpful customer service, the skates are amazing and my granddaughter will be thrilled.
A perfect online buying experience :)

September 8, 2024
Rated 4 out of 5 stars

A little small

It's a sturdy go cart, I feel the steering wheel is quite far back for the children and thus makes their legs too crouched to reach it.

September 4, 2024
Rated 3 out of 5 stars

The ordering process was spot on

The ordering process was spot on, delivery was quite quick but box arrived damaged and left on the doorstep. Didn’t ring the ‘ring’ doorbell, just knocked and ran off……we were 20miles away at the time.

August 29, 2024
Rated 5 out of 5 stars

Excellent company and very well made skates.

Very well made skates that our daughter absolutely loves as she gets to learn how to move about in them. It arrived very well packaged in a ridiculously oversized box but in perfect condition. We decided to place an order direct from Xootz since the price worked out cheaper than other retailers that carried stock of this item with the first order discount code applied. We would highly recommend Xootz!

July 18, 2024

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