Xootz Reviews 

218
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the good quality and design of products, finding them well-made and enjoyable. Many also noted easy assembly and highlighted fast, efficient delivery with prompt arrivals. Some experienced positive customer service interactions, including quick issue resolution. Conversely, some people were dissatisfied with orders not being received or items going missing. Many customers also reported significant delivery problems, such as late arrivals, damaged packaging, or products arriving broken. Additionally, several reviewers encountered poor customer service, citing unresponsiveness or difficulties resolving issues like missing or faulty items.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising quick and fast delivery,... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the build quality of items such as pogo... See more

Order

Reviewers express significant disappointment with their orders, frequently citing issues with non-delivery or... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more

Rated 4 out of 5 stars

Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!

Rated 4 out of 5 stars

Had a little issue on ordering with their discount code not working and then being overcharged, however was all resolved & delivery & bike were fine.

Rated 5 out of 5 stars

I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more


Company details

Written by the company

Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.


Contact info

3.6

Average

TrustScore 3.5 out of 5

218 reviews

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Asks customers to review

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3.6

All reviews

(218)

72 reviews in the last 12 months

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Rated 1 out of 5 stars

Not quality product.Incase if the…

Not quality product.Incase if the product not as expected as you need.It cost fortune to return the product.

July 4, 2024
Xootz logo

Reply from Xootz

Good morning
Thank you for your review.

Unfortunately all unwanted returns are at the customers cost.

Kind regards
Belinda

Rated 5 out of 5 stars

Bubblesome ride!!

Lovely scooter which is just right and offers tones of bubblesome fun as the kids scoot along. Bought for my 6 year old daughter who loves riding on it and the bubble machine attached is great!

April 29, 2024
Rated 1 out of 5 stars

Ordered some roller skates for my son

Ordered some roller skates for my son. Arrived quickly however found the quality of skates were poorly constructed. Trucks are basically a bolt and two nuts. The bearings didn’t run freely so didn’t help while trying to skate them. Also my son informed me that they were very uncomfortable. A shame as he was really looking forward to using them. I emailed the company for a refund however they weren’t able to process it because I mentioned the box they came with had a slight tear due to opening package 📦 and accidentally damaging the box in the process.

March 28, 2024
Unprompted review
Xootz logo

Reply from Xootz

Good morning
Thank you for your review.

I have requested additional information in order to locate your case.

Kind Regards
Belinda

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