I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Easy to purchase, came superfast in a convenient box, relatively easy to attach the scooter handle, kids love them - what more could you want!
Had a little issue on ordering with their discount code not working and then being overcharged, however was all resolved & delivery & bike were fine.
I hadn’t heard about this site before however I am so glad I did. I managed to get one of the best electric cars for my son’s birthday in the sale. The delivery company had damaged it upon arrival and... See more
Company details
Written by the company
Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.
Contact info
United Kingdom
- hello@xootz.co.uk
- www.xootz.co.uk
3.5
Average
217 reviews
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Great communication and customer…
Great communication and customer service. Fast delivery.
January 1, 2024
Product not reliable lasted 3 days and…
Product not reliable lasted 3 days and things started falling off cheap made product
November 24, 2023
Good quality
December 4, 2023
Great solid scooter
Super fast delivery, quick and easy process to buy with discount on top - bonus! Bought for my 6 year old daughter for Christmas who absolutely loves it and has been on it non stop today, super easy to use and a solid scooter!
December 18, 2023
Great service speedy delivery time and…
Great service speedy delivery time and kept me updated throughout the transaction
Very happy would recommend!! 5*
December 15, 2023
Great delivery product looks great
Great delivery product looks great, Christmas present that will be loved
November 28, 2023
Fast delivery and great customer…
Fast delivery and great customer service and support
November 26, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You left my electric scooter outside my…
You left my electric scooter outside my house with a bus stop for anyone to take
November 24, 2023
Reply from Xootz
Good day Philip
Thank you for your review.
Please contact our customer service team at your convenience and we will gladly assist and investigate further with the courier.
Kind regards
Belinda
Great product ordered easily and…
Great product ordered easily and delivered within 48 hours.
Very happy customer.
November 22, 2023
Arrived really quickly with great…
Arrived really quickly with great tracking ...
good value and choices on items as well .
November 22, 2023
Easy to order
Easy to order, discount code on first order, item came a few days later. Perfect.
November 6, 2023
Will definitely use again!
Website was easy to navigate, free and fast delivery, service was 5 stars from start to finish!
November 19, 2023
wild rider green tiger LED
We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement within 3-4 days. The scooter itself is definitely better than some others brands we’ve had before, really sturdy and strong and the lights are really fun and look amazing at night. So a shame it was faulty but the product was worth it
November 2, 2023
Item so well packaged
Item so well packaged, delivered on time and the item is immaculate looks brand new, I am so happy with the purchase. Excellent value for money in a time of cost of living crisis.
November 7, 2023
Quick delivery .reasonable price
November 7, 2023
Ex service and delivery
October 22, 2023
We brought the wrong child's scooter
We brought the wrong child's scooter, and realised this before delivery, we contacted then over the phone and explained the situation, they were so helpful and understanding,
The delivery was stopped and returned swiftly and full refund within a few days,
Would recommend them but unfortunately on this occasion, they hadn't the type of scooter my grandson wanted
October 20, 2023
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