eDesk Reviews 499

Carlos was incredibly patient with me, even when my brain seemed to take a little break! He didn’t mind explaining things twice and made sure I fully understood before moving on to the next step. His calm and supportive approach made all the difference – truly exceptional customer service.

My query answered promptly and efficiently. Help was available online making it easier for us to resolve our issues.

Carlos was very helpful and provided outstanding service! He was quick and efficient.
We have been using eDesk for more than 3 years now and are very happy with the platform and the ease of integrating multiple channels and stores.
Support is good, too, and I haven't had a problem so far

Carlos provided outstanding service! He was quick, efficient, and extremely helpful throughout the entire process. Although my issue can not be fixed by him, he is going to escalate it up to the Product Team for their consideration

Yurii helped me swiftly and with clear instructions.

We have been using eDesk for over a year and we are are quite happy with the solution.

Absolutely the best CRM service and support! Carlos was exceptionally detailed in resolving our technical inquiry and turns out to be a Google extension issue. Awesome product, service, and support!

A really good customer service, as long as you speak english

It is a great app and a great help! Yurii is always extra helpful.

I appreciate the responsiveness to my inquires. We are new using eDesk and have had a few questions, but the eDesk team has been responsive and timely, especially Carlos.

Can't wait to pull the full functionality out of the software.

really quick handover between the chat bot and their support team - Yurii was very polite and competent, solved my little issue in no time

best interaction with eDesk support so far

We have been using eDesk for about 2 years now. As a ecommerce business selling in different marketplaces, it has helped us become more efficient and provide a better customer experience to our customers. Additionally, their AI feature is a game changer. On top of that, their customer service has always been excellent when we have reached out for any questions regarding our plan.

I like Yurii. Very knowledgeable and helped me answer my questions with precise. I recommend giving Yurii a raise!

Promptly responded to my technical issue and worked to escalate and resolve within 3 business days. I regret putting up with the issue and not reaching out sooner.

We have subscribed to their Amazon Feedback request services via Amazon sellercentral and used them till 2021. In 2021 our api authorisation ran out and never used their services after this date. Today (December 2024) we figured out that they have been charging their monthly fees to our company credit card since 2021 despite no services being provided to us. We contacted them to point this out and asked for a refund of the fees we have been charged unfairly. Their response was below any ethical standards. They said we did not contact them to cancel our membership so no refunds will be provided despite no services being provided all these years. Noone from the Edesk has ever contacted us at any point to let us know that we failed to renew our authorisation. When we contacted them their response was very dismissive. We do not recommend this company due their low ethical standards. It is not fair and ethical to sit on a contract and keep quiet until a client realises the situation.

Our response to your response:

Your response below proves my point actually. Charging us fees for several years with out any services being offered is enough reason for a full refund. Your company has changed its name and its offered services over years which was never communicated to us. If you are claiming to be so ethical what could be your reason to decline a refund given that we did not use your services and it is proven with a record of a revoked authorisation back in 2021? Well managed companies listen to customer complaints and resolve them amicably and will not let their names appear on review websites with a 1 star review. What does this whole review tell your potential customers about your companys work ethics?

Very helpful, knowledgeable staff. Always quick responses and happy to speak to you.