Ciaran from support is extremely friendly, responsive, and highly professional. Every time I reached out, I received quick and clear answers, which made resolving issues much easier. He not only res... See more
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I had a problem with activation and payment for our account. The customer service by chat window was really quick and helpful. We could solve the issue together.
Edesk has become a greedy company that continues to increase the rate of our plan. They are charging ridiculous prices to add another user and attempting to charge more for add on services such as AI.... See more
Company replied
They offered a custom solution to a unique issue we had with another app that was integrated. Very cool!
Company details
Written by the company
eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars—Pre-sales Support, Streamline Support, and Build Loyalty—eDesk centralises all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver.
Contact info
Two Haddington Buildings, Haddington Road, D04 HE94, Dublin 4, Ireland
- +35316760777
- support@edesk.com
- www.xsellco.com
4.0
Great
499 reviews
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, taking on board feature requests and squashing bugs.
August 30, 2024
Unprompted review
Reply from eDesk
Hi Chris,
Thank you for the wonderful review! We’re delighted to hear that our customer service and responsiveness to feature requests and bug fixes made a positive impact. We take every piece of feedback seriously, and it's great to know that our efforts are making a difference. If you have any further requests or suggestions, we’re always here to listen!
Best Regards
Eamon
CS Manager
Ciaran was extremely responsive and…
Ciaran was extremely responsive and took care of all my issues!
August 13, 2024
Unprompted review
Reply from eDesk
Hi Lisa,
Thank you for the great feedback! We're glad to hear that Ciaran was able to resolve your issues quickly. Our team works hard to provide fast and effective support, and it’s fantastic to see this recognized. If you need anything else, don’t hesitate to reach out!
Best,
Eamon
eDesk is a great tool with even greater…
eDesk is a great tool with even greater support. I wanted to stress the fact that salespeople (I had pleasure to be in touch with Glen M) are in touch after you have placed your order, just to make sure if everything is going well and if you have understood all features. Also, support itself is very quick in reacting. Today is Saturday and I was able to chat with Maksym and get my issue solved in minutes. Perfect! It's 9 out of 10 from me. It would have been 10 if eDesk would be integrated with tools as Slack/Jira/Zapier etc. to be able to create better workflows for tickets but rest is extremely good.
August 10, 2024
Unprompted review
Reply from eDesk
Hi Cezary, Thank you for your detailed feedback and kind words! We're thrilled to hear about your positive experience with Glen and Maksym – our team is dedicated to ensuring everything runs smoothly for you. We really appreciate your suggestion for integrations. It's feedback like this that helps us improve, and we'll certainly pass this on to our product team. We’re always striving to make eDesk even better. Thanks again for the support, and we're excited to keep working with you
Helpful and quick respond customer service!
Have been recently set up for eDesk new function but didn't success, so emailed the support team. Carlos came back to me really quick, took a few email to provide more information to Carlos, and a resolution provided and problem fixed! Happy with the service and how the issue sorted out.
July 8, 2024
Unprompted review
Reply from eDesk
Hi Olivia, It is genuinely nice to see one of our customers take the time to show their appreciation of eDesk, The support team and of course Carlos. Thank you for taking the time to write this lovely review.
Best,
Eamon
I have never had any problems with the…
I have never had any problems with the eDesk service. Technical support works 24/7 and in my case always helped solve problems. I have 3 sites, and I connected eDesk everywhere
June 20, 2024
Unprompted review
Reply from eDesk
Hi Denis,
Thank you for taking the time to leave this great review. It's good to know we are meeting your expectations. Let us know how we can surpass them.
Best,
EAmon
Have been using it for years
Have been using it for years, it is flawless and critical to our customer communications
June 14, 2024
Unprompted review
Reply from eDesk
Hi Stephen. We really do appreciate this glowing review. Please let the support team and me know if there is anything we can do for you.
Kind Regards
Eamon
Excellent company to work with
An absolute pleasure to deal with. The live chat feature had stopped working on my website which I have been using for two years. This has never happened before but these things happen, within 5 minutes of speaking to them in a live chat they had resolved the issue.
June 11, 2024
Unprompted review
Sunday help is the best
Clear, fast, informative and helpful CS. They are available even if it's Sunday! Very glad about that.
June 9, 2024
Unprompted review
Reply from eDesk
Hi Grey,
We are here all the time . Please reach out to us about anything you believe we might be able to assist with.
Kind Regards
Eamon
Customer Support
super helpful support team
eDesk has so many options for every aspect which you need, so it is a bit complicated. But there is super helpful support team which helps fast and will solve all your problems.
May 30, 2024
Unprompted review
Сheaters!
They are scammers. I asked them to close my account, they promised but never did. They are still trying to charge my credit card, even though I prohibited them long ago. I'm writing this review in 2024, and my access to the Amazon account was closed for them in 2021, but they continued to charge me all this time! I only managed to get rid of them by changing my credit card details! They are scammers!
May 29, 2024
Unprompted review
Reply from eDesk
Hi Giovanni,
I'm really sorry to see that you had a bad experience with us. If you would like to email our support team to reference your Trustpilot review, I can take a look at your case and see what went wrong.
Kind Regards
Eamon
Amazing experience with eDesk today
Amazing experience with eDesk today! Resolved my problem fast.
I have been using eDesk for 4 years now & next to no issues ever.
May 22, 2024
Unprompted review
Great and quick support
Great and quick support! everytime we encounter any issues we get a fast solution.
April 30, 2024
Unprompted review
Reply from eDesk
Hi Jasson,
Thank you for your kind words! We're thrilled to hear you've been satisfied with our prompt service. Your feedback motivates us to keep delivering great support every time. Looking forward to assisting you in the future!
Best Regards,
Eamon
Customer Support Manager
Easy to use software
Easy to use software, with excellent customer support and after care!
April 23, 2024
Unprompted review
Reply from eDesk
Hi,
Thank you for your review! We're pleased to hear that you find our software easy to use and are satisfied with our customer support. Your feedback is invaluable to us. We look forward to providing you with continued support and service!
Best,
Eamon
Customer Support Manager @ eDesk
Have had over 10 times contact with…
Have had over 10 times contact with support via email and chat, each time great support. Good knowledge and helpful assistance by the support team. eDesk works like a charm now. We use it for Magento, Bol, Amazon, Kaufland, Email and more.
April 22, 2024
Unprompted review
Reply from eDesk
Hi,
We're thrilled to hear about your positive experiences with our support team across multiple interactions! It’s great to know that eDesk is seamlessly integrating with platforms like Magento, Bol, Amazon, Kaufland, and more for your needs. Thank you for choosing us and for taking the time to share your feedback. We're here whenever you need us!
Best
Eamon
Customer Support Manager @ eDesk
Dont do it they First say u earn money…
Dont do it they First say u earn money after 2 days u have to set youre own money on the account thee dont say that befor u begin and at the end they get money
April 20, 2024
Unprompted review
Reply from eDesk
Dear Wendy, I believe you may have mistaken us for a scam website that is currently using the eDesk Logo and Name. You are not alone in this. We are a genuine company selling eCommerce-focused ticket management software. If you would be so kind as to remove your review so as not to damage a genuine company, please?
Best,
Eamon
We have been using eDesk for around…
We have been using eDesk for around three years; however, we've found their pricing to be significantly higher than their competitors'. Despite paying a premium, the product has not met our expectations. We've consistently faced issues with bugs on eDesk's platform, which have severely affected its usability and our ability to provide effective customer support. Additionally, there have been recent incidents of our customers receiving duplicate messages, an issue that persisted for three weeks despite our efforts to resolve it with eDesk's support team. Unfortunately, the responsibility for these problems was ultimately attributed to us, which was quite disheartening. After considering other vendors, we decided to switch to a more cost-effective and reliable service provider. We also sought a refund from eDesk due to these ongoing issues, but our request was denied. Based on our experience, we recommend that others consider alternative solutions.
April 15, 2024
Unprompted review
Reply from eDesk
Dear Nika,
Thank you for sharing your concerns. We are sorry to hear about your decision to switch service providers, though we stand by the quality and reliability of our platform.
We have reviewed the issues reported and found that our platform is functioning as intended. While we regret that you've faced challenges, our team has promptly responded to all queries and offered solutions that align with the operational requirements of our service.
Regarding pricing, we believe it reflects the value and extensive capabilities of our platform. As for your refund request, it was evaluated under our active account policy, and adjustments from your side could potentially resolve the issues you mentioned. We have also offered credit towards our other products.
We are committed to providing excellent service and encourage you to contact us directly at support@edesk.com should you wish to discuss this further.
Best regards,
Eamon
Customer Support Manager @ eDesk
Helpful staff on eDesk Help Desk
The EDesk help desk people are knowledgeable and make sure you have an answer or a direction to go.
March 28, 2024
Unprompted review
Reply from eDesk
Hi AH,
Thank you for acknowledging the expertise of our help desk team! We're committed to providing clear and effective solutions, and it's wonderful to hear that you've consistently had a positive experience. Your feedback is greatly appreciated, and we look forward to continuing to support you
Best,
Eamon
Very helpful
Easy to use, time saver, helps to organise the communication with your customers. Very helpful software.
March 20, 2024
Unprompted review
The customer support is quick and…
The customer support is quick and helpful.
Our integration went well and we can see the benefits of eDesk quickly.
February 20, 2024
Unprompted review
If you do customer service, check out Edesk
We've been using Edesk for years on our Toolstop store and it helps us keep all corrspondence in one place. We've now added it to our Toolsaver site and the same number of people are able to use it to keep on top of every touch point we have with our customers. A great product.
February 14, 2024
Unprompted review
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