Yale Door 

I am delighted I chose Yale and would truly recommend anyone to do the same. From sales to aftercare they have been exceptional. A dedicated team who care.

We'd ordered a Yale front door as liked those our friends had.
We designed, checked, spoke with Yale about all the questions we had and....waited.
The surveyor, Matt arrived the following week. Such a pleasant and professional guy. Answered all my questions and I felt I knew all I needed or wanted to know.
And then the worst part.....waiting for the new door. It felt like eternity but then I got a phone call from Matt. The new cherwell green door was ready to arrive home for the first time and to stay with us forever (or for as long as it possibly can). The day in the calendar was showing 30th August and .... the doorbell rang. It was our electrician Mark. He fixed the stuff that needed fixing and left. Very soon after there was another 'ding-dong'. It was Matt and James with their van and our new fancy front door in it. They did what they came to do. To make me a proud owner of our beautiful front door. Again, very professional and explained why they wouldn't put a cover sheet on the my new floor when removing the old door -> that's so they could see all the bits of the debris and know there is nothing under the sheet that could damage the floor. You've got to love that communication! Again answered all my questions, showed us how to lock/unlock the new locking system and advised not to forget and leave the keys in the lock . Otherwise one cannot get in :-)
They took the time to clean after the installation and made all the finishes pretty.
This is something that is very rare.
A trade that makes you speechless. Yale producing a fantastic product with many safety features and the installation guys that make you smile for the wonderful work done.
Well done Yale and installation guys Matt and James. You've earned an advocate for the world class customer service delivered. Thank you.

hi I purchased a door from a company calling its self yale doors the name yale makes you feel that you can trust as we all know its been around for years .Don't be fooled it isn't yale at all I phone yale head office they said its a different company what a surprise.my door was made on time that I will give them but had to chase up fitting time got a call from a nice guy who was one of there fitters.he gave me a date but cancels due to the fact his van was off the road I wasn't happy with this so rung yale thinking they could sort this with another fitter oh no he is the only fitter in kent can you believe that a big company calling there self yale.we finially got a date and my door arrived and gary fitted it beautifully I very pleased with my door and more than happy with my fitter but I then noticed right in eye view a mark gary tried to polish it but no .it looks like glue and someone has tried to clean it and took the colour out of the door.i was very upset gary said he would contact them but nothing .I then contacted them they agreed to sent some touch up paint like a idiot i agreed who in there right mind would do this to a brand new £1400 door.gary promptly came back applied paint which made it worse it dried a different colour my door is grey the touch up paint dried brown.i phoned yet again I sent photos and quess what yale ignored me I phoned again still no reply I waiting for a call off mr Michael Armstrong doesn't seem to be happening .and the worse thing of all I haven't received my quarantee am I ever likely to its probably not worth the paper its wrote on .bad bad customer service never been so badly treated .look closely at all reviews something I made a mistake with

I have never encountered such bad customer services from a company. There appears to be no communication between departments. After paying my deposit I had to keep phoning to arrange someone to come to my home and measure for my front door. When asked why I had not been contacted with a date the response was "I don't know". Finally having measurements taken I paid in full, this money went from my bank account on 21st July'16

I received an email on the 29th July'16 from Michael Armstrong. Informing me my door will be completed Friday 5th August contact from the installer will be no later than 10th Aug. Today is 22nd Aug and no contact has been made. Why give these timelines when you not deliver?
I paid up front for a service which I have not received. I feel I am due some compensation for the stress caused by this company. Reading other customer reviews perhaps Trading Standards should be informed of the treatment to customers from Yaledoor. It's very unsatisfactory. Maybe lucky to get my door by Christmas!

Poor customer service after ordering my diy door on 22nd June paying in full i am still waiting have chased via phoning customer services who never have once got back to me they promise they will phone back with an update but to date have not , funny though when placing my order they are quick enough to phone for payment website states typically between 12 to 14 days for delivery what a joke

We started thinking about a new front door in 2015 and looked around, we decided to use Yale Door and extremely glad we did, we ordered our door online and then had a phone call, very friendly and professional. May I also pay a compliment to the door fitters themselves, Dave from Wales! so friendly and did a fantastic job also full of advice. Would definitely recommend them. Great job from start to finish and I LOVE OUR NEW FRONT DOOR. It really compliments the house. Thank you Yale.

I have hesitated between 4 and 5 stars just because the color of our door is different from the sample which were sent to us. But other than that, it was really really easy to design our new door. The chat service on their website is very convenient. Then, the customer services promised on 6th July that our door will be delivered and fitted latest on 8th august: and they did. I had to follow timing every week of course but at the end they did deliver and the person who did fit the door was extremely professional and did a very good job. Thanks Yale Door!

Having paid the deposit on 24/4/16, we had no contact from Yale, but a local window fitter contacted us to complete a survey on their behalf a few weeks later. Since then despite numerous e-mails from myself and my wife, we have had no contact. Finally with patience running thin my wife phoned and asked for our money back a week ago and we still have not received it.
Is it that much to ask that as a customer we are kept informed of what is going on?
Update - Michael from the company made contact as promised to explain reasons behind problems. He also advised of immediate refund which was honoured.

I bought a front door and was all good came in about 2 weeks and I like the door.
So I ordered a back door over 2 months ago and still haven't got it, last time I phoned they said it was in production that was like over a month ago. Haven't even heard anything since.

The actual door is really nice, got the contemporary 4 in black. It get's to a point where it's just unacceptable waiting so long so I have to give this one star review because I paid for nothing. If I actually get the door it will be worth it though.

Maybe it's a busy time of year so I'd avoid getting one now or go elsewhere if you want a door anytime soon, shame because it's a nice product and the website was easy to use.

Edit: changed it up to 3 stars now because I got an update email and I have too much empathy. I think this is a more realistic rating.

Also like my front door I'll be fitting myself then can take my time and do it right then can't complain it wasn't fitted right which some reviews say. That would just be a hassle and having to wait for the fitter. If anyone likes diy I recommend it, just take your time and it's pretty easy.

Had my new front door fitted just over a month ago and it still brings a smile to my face whenever I come home.

The purchase and installation process was quite straightforward: apart from a short delay in arranging the survey - which was quickly resolved, with the surveyor agreeing to come at the weekend to do the job - it all went pretty smoothly. The surveyor, installer and all the people I spoke to on the phone were friendly, polite and efficient.

The door is great: looks good, closes like a dream and feels secure. It's miles better than my old uPVC one and definitely improves the curb appeal of the property. I'd have no hesitation in recommending Yale to anyone looking for a new composite door.

We ordered the Yale door via the website, when it arrived, it was professionally fitted and is great, fitters did a brilliant job. We did experience a small delay in delivery due to unforeseen circumstances, but all in all the new door is well worth it.

Ordered our front door at the end of April and STILL WAITING, been fobbed off so many times!! REALLY DISAPPOINTED.

Same as all the other negative feedback on here. Paid for our front door 5th May 2016 it is now 20th July 2016. Guess what? Still no front door. We have started claiming our money back through our bank. If unsuccessful we will go through the small claims court.

Customer service is shocking fob you off with different excuses and NEVER call you back. Their MD Michael is no better, he all so fobbed us off with excuses and NEVER called us back.

Yale deleted and blocked me from their Facebook page when I left a negative comment asking where my door was.

The company is robbing people's money, just like lowcostholidays that recently went in to adminastration.

DO NOT SHOP WITH YALE DOOR!!!!!!

Yes Michael what you have said is correct. I called Yale and yourself god knows how many times. But did you call me back within half hour when I requested you to do so? NO, you didn't call me back at all.

The whole experience has been a joke and will I get any compensation? I'm very doubtful about that.

The process that Yale use gives great peace of mind. From the easy online design, home visit to collect measurements and discuss details, the flexibility to make changes up to this point to fitting and checking we were happy with our new door. All this done with step by step confirmation so we knew what would happen next and when. I definitely would recommend Yale doors.

The door was very well made and expertly fitted. The old door was removed very quickly and new one fitted with the minimum of mess and disruption. It was also a very pleasant surprise to see the fitter make good before he left.

Great service from Yale, good quality door and good value

We've had our new door for just over two months and so far so good. It looks beautiful and feels very sturdy. The guys that fitted it were very courteous. They even took our doorbell off our old doorframe and fitted it to our new one without me asking. I did have to chase up the installation date bit it wasn't too much of a problem. From my experience so far I would recommend Yale Door and the price was good.

Great way to design your door. Fun easy and with great customer support
But the real Wow was seeing the door professionally fitted and admiring the craftsmanship. Truly spectacular. Has to be the best door I have ever bought. We loved it so much we bought a new back door the day after from Yale and they were even kind enough to give us the discount we would have had if we had bought both together! Amazing...
Thank you Yale

We ordered our front door on 8th May, and had our door fitted on 5th July! That is after 20 plus phone calls we made to the company to chase our order! The whole process for us is terribly agonising as we have a very tight time schedule to complete our front extension project. Without the front door in place, our front new extension could not be linked with the existing house. We had to constantly delay our builders from coming to finish the job. The front of our house was left in such a messy status for such a long period of time!!

The company appears to us like an empty shell company without any core competence. They do not manufacture the door for sure! It also appears to me that they outsource fitting services to third parties as they can not tell me on many occasions when the door was going to be fitted because, I was told, they have no idea of their fitters' diary! Many local doors and windows companies do not manufacturer the products but at least they install them for you. Hence this company for us appears to only have a fancy website without any core competence! The customer service team are not helpful as they know very little of where your order is and when your order will be fulfilled! We have demanded compensation, but this falls on deaf ears!

However the local fitters we had are lovely, they took time to fit the door. The front door looks good but difficult to comment on quality as it was only installed in the past couple of weeks. Time will tell.

If you need a door fast, try to source products somewhere else. We will not recommend this company.

Update: Michael, the managing director, has since been in contact with us expressing his concerns about issues we had to deal with for the door. We had a constructive converstation upon how to improve the service. Michael has assured us that steps have been taken to address the issues we raised. We do hope the company will improve its services and procedures because the product itself is good. One month folllowing installation, our front door looks lovely and we have no issues with it so far.

Frustrating & disappointing. We ordered a door on the 29th of April & it wasn't fitted until the 6th of July. It is a basic door, nothing fancy, & I'm convinced it was only fitted on this date due to me constantly phoning to chase it. It was due to be fitted mid-May, but just 24 hours beforehand the installer phoned to say it wasn't ready. The staff seemed nice enough to begin with, but it was just lip-service as I was constantly being fobbed off with a variety of excuses as to why my door wasn't ready: 'there has been a quality control issue', 'it hasn't been delivered yet', 'your installer is on annual leave', 'we'll phone you back with an update'. This was on top of one person not phoning me back (twice) despite promising faithfully to do so, and one hanging up on me when I asked to speak to the manager. When I instantly phoned back, she said 'oh, we've had trouble with our phone lines all day, they've just come back on' (!?!). Due to the excuses & delays at one point I genuinely feared that we had lost our money, and instead of being happy that the door was fitted, we were just relieved that we had a door at all! I feel their website is a touch misleading; it heavily advertised the '0% finance' option, but when I phoned I was told that wasn't available. The page for returns/refunds 'couldn't be found' and there doesn't appear to be a postal address for their headquarters either, which is disconcerting. We had gone with them because at the time of ordering, the reviews on Trustpilot were encouraging; but we seemed to have ordered at the wrong time (their Facebook page says 'under new management'). I was very close to writing on their Facebook page that I was seriously concerned with the delays - maybe that would have been more effective than phoning? Ultimately, the door itself does look of very good quality, and hopefully it will be worth the prolonged wait.