The Yankee Candle Company Reviews 

This company is a dumpster fire. Do not order from the website as you will have to chase down your order status only to be told its being refunded after waiting 7 days. Wow just ordered again as I am a glutton for punishment. And surprise, surprise more problems. Save yourself the headaches and spend your money at other candle providers.

I ordered candies on 12-8-2025 and I gave not received my order nor a tracking number as of todays date of 12-13-2025.

I tried another candle called Tuscany and the scent was so much weaker than Yankee candles it was a huge disappointment.... your candles are the best I've smelled as far as the strength of the scent and I love your lilac blossom candles.... I wish you made some other flower scents like Lily or tulips

Ordering from Yankee Candle’s website is a joke. DO NOT order from their website. It’s a dumpster fire. I’ve placed two different orders; one early this year and one over a week ago. Neither order ever shipped and both had to be cancelled. Total inconvenience and incompetent customer service options available online to resolve order issues.

My deliveries were not received! A replacement was promised. It was not received! They owe me $300!!!! And no one has contacted me to say the order was again messed up and my refund is on the way.

UPDATE: 3:06 pm. Even though this morning my account said my order was returned and there was no record of the second promised order, I just arrived home and there are boxes of candles on my carport!

None of the quantities match. Not sure what happened or how. At least now I have what I paid for.

FedEx is a large part of their delivery problem.

I have no explanation for why their computer system is so off.

Too much drama. I believe I am done.

Ordered 3 personalized candles for Christmas gifts, 1 showed up damaged. called customer support to have it replaced. waited, checked on order status-Yankee cancelled the order for my replacement candle and never notified me. called them again- this time they tell me they can't replace personalized candles. they refund me and tell me to redo my order. The refund they gave me does not cover the cost this time though. Wait. Check on order status- Canceled. Call them again- they tell me order is canceled this time cause images in the personalized candle are copyright (they already sent me 1 damaged candle with the same image on it but now they won't). They tell me i have to go to a store to get my candle made, or write them a letter stating they can use my copyright images. I own a business- i can't write them a letter stating they can use my images without a lawyer, nor would i. These demands are ridiculous to get a candle. never got my candle. terrible customer service!

I have used yankee candles for years, but recentyly I do not order their candles because they no longer have any smell. Years ago the smell would fill my house. Unfournately, my children ask for them at christmas. I order them candles every year. This year they had a special. The special was buy 2 get 3 free. I ordered defuses and bought two but instead of getting 3 free they charged me for all 5. I wrote an email to them and still have not received a respnse. I called and the rude woman said return them when you get them and you might find a simular sale. Why would I want to do that? Not only are their products no longer good but now they rob you and do not stand by refunds. I am done with Yankee. My children. have to find another place for candles.

I have loved and used yankee candles for decades but I will not anymore. The candles smell bad and all the same. The scent reminds me of if you’ve ever visited an old fashioned history scene where fat was used for candle ingredients. It’s nasty

I ordered several candles from Yankee Candle (I have literally ordered $1000s of candles this year alone). These were three mid-sized candles I ordered for a birthday present. The order was damaged by FedEx but no one ever notified me that the shipment wouldn't be coming, just that it was delayed. After digging a bit, FedEx told me I had to contact YC for a replacement. Almost 3 weeks have passed at this point. I contacted YC just now and asked if they could expedite the replacement so I could get them to my friend asap. Nope. The rude agent (Monika) simply said that the warehouse is going as fast as they can and then, without allowing me a moment to respond, she ENDED THE CHAT!!! I suspect there are better candle companies out there that would be happy for my business. I'm researching them now - YC gets no more of my money. The delay I can handle, the agent being rude and just ending the chat abruptly I have no tolerance of. Monitor your agent chats YC, you're going to lose customers otherwise.

I received a Wood Wick candle as a present and lit it for the 1st time one evening. Within 2 hours the candle unbeknown to me ( as no lights were on in the kitchen and it was dark) the kitchen had filled up with smoke.
It wasn't until the morning after I noticed soot on all the kitchen walls and in the openplan sun room.

This has resulted in me having to have the decorators in to emulsion all the ceilings and walls in both rooms. The company parmed me off with a replacement gift.......and would not accept liability.

Please beware as I would hate this to happen to someone else.

I love used to love yankee candles! I have been a customer since the 90s so I decided to order them online. The first time I did it I received one shattered candle. I thought okay it happens, The next time I ordered I waited and heard nothing from Yankee or fedex. I looked up my order and I found out my order was never going to be delivered because the entire shipment was damaged while on delivery!!! Never again why order something that will never make it because of the terrible packaging

been waiting for almost a month for my candles, 12 candles 4 separate shipping and now I was told to feel free to canceled my order for a full refund, since I had been waiting that long. I mean"seriously" thats your only offer". by the time I might received the rest of the order, for sure it will be over a month. first and last time doing business with Yankee Candle. Just Sad way of doing business.

Wowww I see sooo many badd reviews about the same thing....Yankee Candle you should be ashamed of yourself for all the broken packages because they were not packed right, Candles having no smell, your horrible customer service, your ridiculous prices, and your policy that they make up as they go just to get you off the phone...I've been a longtime customer and I have reached my boiling point wit you....So just letting everyone know that you only get points now in store and online but not when ordering wit a person at yankee Candle which makes absolutely no sense what so ever..I have always received my points no matter how I ordered them until this year....I feel cheated and very disappointed wit yankee candle...
This company has went downhill and still wants you to pay big dollas for candles that do not hold up to that price tag...This is a big problem and I will never buy from Yankee Candle again...I TELL EVERYONE 2 GO SOMEWHERE ELSE...I GO TO BATH AND BODY WORKS...YANKEE CANDLE CHANGED THEIR 3 WICK CANDLE 2 BE MORE LIKE THE BATH AND BODY WORKS CANDLE....SOOO SAD THAT THEY ARE COPYING OTHER STORES TO TRY 2 GET SALES....YANKEE CANDLE YOU SHOULD CLOSE ALL OF YOUR STORES...YOU CANNOT TREAT PEOPLE LIKE THIS AND GET AWAY WIT IT...
KARMA IS KNOCKING AT YOUR DOOR...

So I put in an order for three candles. After three business days, I inquired why my order had not yet been even processed at the warehouse. On the fourth day, I talked to Marta in customer service and she said that the Yankee candle company policy is eight days to process an order before creating a shipping label! So I just wanted everyone to know they’re horrible company policy! My order was processed on the fourth day to be picked up for shipping. Buyer beware!

I was OK with the customer service and the candle products. However, on my most recent trip to the Flagship store, I had a disturbing experience. In the Christmas display area, there was a very small collection of religious creche figurines and related statues were in a tiny room off to the side. I almost walked right by it. When I went a little further into the Christmas display area, I turned a corner only to see a massive display of what I can only describe as demonic figurines and statues set up in a very large area. The display was jarring, dark and ugly. This was not the normal 'scary' Halloween display. It was in the Christmas area and it was horrid. I've been a customer for over 20 years. I won't be going back or ordering from them again.

THEY HAVE THE ABSOLUTE WORSE CUSTOMER SERVICE EMPLOYESS IN STORE. THERE VERY SNIPPY AND RUDE. IF YOU ASK TO MANY QUESTIONS THEY COMPLETLY IGNORE YOU. THEY LAUGH ABOUT YOU WHILE YOUR SHOPING. THERE CANDLES ARE JUST AS BAD THE SCENT IS OFF AFTER THE FIRST TO TIMES OF BURNING IT. BECAUSE MY IN STORE EXPERIENCE WAS VERY HORRIFIC AND DISRESPECTFUL I DECIDED NOT TO PURCHASE FROM THIS COMPANY EVER AGAIN AND IM VERY SURE TO SPREAD THE WORD TO NOT HAVE ANY BUISNESS SALES WITH YANKEE CANDLE EVER AGAIN FROM MY SELF OR ANY ONE IN MY FAMILY FRIENDS OR ANY ONE ELSE I KNOW BEYOND THAT. THIS COMPANY HAS BECOME THE BOTTOM OF THE BARREL DIRT BAG COMPANY IN CUSTOMER SERVICE AND IN THE PRODUCTS SATISFACTION. I WILL NEVER EVER BUY ANYTHING...

Spent a fortune with this company annually.

Candles were alright enough. Placed a recent order that shipped with no notification or tracking. Arrives 9 days later when I am out of town. Candles sat outside in the heat and get the shipped email the day after they were delivered. Along with a sorry we canceled one of the items in your order.

Call customer support and tell them what happened and the rep just says thank you for your feedback.

Obviously, I was an afterthought to them, so now they are in my rear view.

I will be patronizing Goose Creek and Colonial going forward.

I was loyal to Yankee for many years along with friends and family I sent their way. Yankee was loyal to one thing, my dollars. They will not see anymore of me or the people I referred to them.

If I could give zero stars I would. I order everything all the time and this company is literally operating in 2005.
I ordered candles directly from Yankee website and within seconds of ordering I contacted customer support to change my address. Apparently this company has a 10minute window to change an address. So by the time I spoke with someone it was too late to change the address. They assured me once I received a tracking number from FedEx that I would be able to change the address. Nope FedEx doesn’t do that with economy orders so Yankee you couldn’t effectively pass this one off to FedEx as their problem. Companies should not operate on a 10min window unless they’re scamming. Obviously more concerned about sales than they are customer experience. With all this I don’t even want a Yankee candle anymore if anything it’s a sign that I need to review Yankee ingredients and probably shouldn’t be inhaling them within my household.

I T LOOKS LIKE THEY DID IT AGAIN" RAISING & HIKING UP THE PRICES OF THERE CANDLES I REMEMBER WHEN THE LARGE CANDLES USED TO BE $25 & NOW ITS UP AGAIN TO $35.00 WITH TAXES I LOVE THE CADLES BUT NOT THE HIGH PRICES"??

The 2 candles i purchased ( large) one for me and one for my daughter have never provided ANY scent when lit , we have tried different locations , adjusted burn times etc BUT nothing changed ! I spent new zealand 🇳🇿 $90 and this is extremely disappointing. The shop I purchased from won’t refund due to use and the yankee company complaint service on line won’t register my details as NZ doesn’t show up . So basically the candles are useless and have no idea if it was a bad batch or what 🤷‍♀️. But yeah how disappointing that so much money was spent on a below average product!!