Yappl Reviews 299

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, efficiency, and positive attitudes, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach. The service provided is frequently described as excellent, with consumers appreciating the quick response times and the smooth overall experience. However, some customers also noted dissatisfaction with the service, mentioning issues such as being left without a handset during repairs and experiencing a lack of clarity regarding the service. A few people reported negative interactions, including having their calls hung up on and feeling the need to block the company's number.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and helpfulness, especially in... See more

Customer service

Reviewers consistently mention positive feedback about customer service. Customers frequently praise the... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently mention... See more

Based on these reviews

Rated 5 out of 5 stars

Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both... See more

Company replied

Rated 5 out of 5 stars

If there were six stars, Yappl would get them! Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He... See more

Company replied

Rated 5 out of 5 stars

I’ve been in business for over 30years and dealt with lots of people and companies I must say that from the start Robyn has been great explaining everything very efficient and most of all always... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Business to Business Service
  3. Phone and Internet Service

About Yappl

Written by the company

Yappl

Business. Better Connected.

Get flexible, cost-effective communication and connectivity solutions designed to support your business - no matter its size or industry.

Visit Yappl
Business. Better Connected.

Solutions

Smart, scalable solutions designed to keep your business connected, productive, and prepared for whatever comes next.

Affordable

Great Value

Cost-effective and flexible plans that fit your budget.

Flexible

Tailored Solutions

Customised connectivity solutions for businesses of any size.

Dependable

Expert Support

Dedicated account managers and 7-day customer support.

Leaders

Trusted Providers

Partnerships with the UK’s leading networks and providers.

Why work with us?

Written by the company

We're fast and responsive!
You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
We're flexible to your needs!
Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
We're reliable!
We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.

Contact info

4.9

Excellent

TrustScore 5 out of 5

299 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Helen Kind , Yappl

Helen Kind , looks after our small business account , without question her level of personal customer care, expertise and kindness in general are frankly astounding. It is rare these days to receive such a personal and tailored service on a B-2-B basis so I cannot recommend her and therefore by extension Yappl highly enough for all of your mobile and cloud based comms and technology.

Thank you Helen

October 29, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thank you so much for sharing your experience, Patrick! It's great to hear how Helen's dedication and expertise have made a positive impact on your business. Providing personalised, tailored support is something we prioritise. Thanks also for your recommendation - it means a lot to us, and we look forward to continuing to support you and your business in the future. If there's anything further we can do, please don't hesitate to reach out. Best regards, James.

Rated 1 out of 5 stars

Dire - Avoid avoid avoid

Dire - smart snippy communications and less than helpful salespeople in a rush to rack up their numbers. I will stop short of citing names but quite frankly, I'll take my business elsewhere. Avoid avoid avoid. Don't bother contacting me, I've wasted more time on you than I'd like because I gave your salesperson a chance. A regretted decision on my part.

October 28, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thank you for taking the time to share your feedback, Deborah. We're sorry to hear that your experience didn't meet expectations, as we always aim to provide helpful and attentive service. Your feedback is valuable and will help us improve to ensure we always offer the best support possible. In the meantime, if there's anything else we can do for you, or you have any further feedback, please get back in touch with us. Best regards, James.

Rated 5 out of 5 stars

Our business has been using Yappl for…

Our business has been using Yappl for many years now. Their customer service is second to none and this is mainly down to Helen who is a key member of the business. A pleasure to deal with and communication is outstanding! Keep up the good work and I look forward to many more years of working together :) Heitrich Asbestos Surveyors

October 24, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thank you so much for your wonderful review, Afwaan, and for being such a loyal customer over the years! We're grateful for your continued trust in us, and it's fantastic to hear that Helen has consistently provided the level of service that makes your experience with Yappl so positive. We also look forward to many more years of working together and are always here to support you and your business. Best regards, James.

Rated 5 out of 5 stars

Great experience - yet again

We've dealt with Helen since establishing our business in July 2023, returning each time to add further mobiles as we've grown.

On each occasion she's been helpful, friendly and efficient - many thanks for your excellent customer service.

October 16, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thanks so much for your kind words and for taking the time to share your experience! It's great to hear that you've had such a positive experience with Helen, and that she's been able to assist you as your business has grown. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. Thanks again for choosing us, and we look forward to continuing to support you and your business. Best regards, James.

Rated 5 out of 5 stars

Easy and simple

Very easy and smooth process when ordering 5x SIMO contracts.

October 4, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thanks for leaving a review, Chris. We're pleased you found the experience positive - we aim to provide our customers with nothing short of the best. Thanks for choosing Yappl, we're here if you need anything. Best regards, James.

Rated 5 out of 5 stars

Great service from Tonia and the team

Great service from Tonia and the team. As usual.

September 27, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thanks for taking the time to drop us a review, Darren. It's great to hear Tonia and the team were on top form - again, by the sounds of it! Thanks for choosing Yappl, we're here to help whenever you need it. Best regards, James.

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

From the moment I first contacted Yappl, the transition to becoming a customer was seamless. They’ve been fantastic in handling all the issues with my previous provider, ensuring everything was sorted efficiently.

Helen and her team are not only friendly but also proactive and responsive to any issues. Helen truly went above and beyond to help me while I was in the US, resolving the mess left by my old supplier and getting my phone up and running quickly.

When I temporarily lost my phone, Helen was incredibly helpful in swiftly shutting down the line and issuing a new SIM card in record time.

I can’t speak highly enough of Yappl – their customer service is second-to-none, especially when it matters most.

Dan, Creative 23 Ltd.

August 1, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thank you for the glowing 5-star review, Dan! We're absolutely delighted to hear that your switch to Yappl was a success and that Helen and the team provided such great service. Especially in your hour of need after losing your phone! Thanks for choosing Yappl - we're thrilled to have you as a customer and are always here to help. Best regards, James.

Rated 5 out of 5 stars

Great customer service

Great customer service, always a fast response and professional staff.

September 19, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thank you for taking the time to leave a review, Vicki. And such a positive one at that! We're delighted to hear you've had a great experience, particularly from our customer service team who we're immensely proud of. We'll be on hand whenever you need us. Best regards - James.

Rated 5 out of 5 stars

swift response and quickly sorted issue

September 12, 2024
Unprompted review
Yappl logo

Reply from Yappl

Thanks so much for your 5-star review! We're thrilled to hear that we were able to resolve your issue swiftly. Providing quick and efficient service is always our goal, and it's wonderful to know we met your expectations. If you ever need any further assistance, we're always here to help! Best regards - James.

Rated 5 out of 5 stars

Great Company to deal with

Great Company to deal with.

Yappl search the market to find the best deals for your specific circumstances and needs in the mobile market.

Informative, prompt, very competitive nothing too much trouble and made the switch from our previous provider super easy.

Kept up to date at every stage of the process and every request was dealt with quickly and professionally.

Helen our Sales Manager was brilliant, nothing was too much trouble and replied almost instantly across every stage of the switch & feel she went above and beyond in regards to securing our business.

Would thoroughly recommend Yappl and their service to any business looking for a new/switch in their mobile contract.

June 13, 2024
Unprompted review
Rated 4 out of 5 stars

We changed supplier to Yappl

We changed supplier to Yappl. Slight bumpy ride at the beginning but the team really tried to help and after lots of phone calls and a couple of visits everything is now working well. Thank you especially to Christian Baines, Josh Beers and James Bannister.

May 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great company with great communication…

Great company with great communication and nothing is ever too much trouble! You’re always presented with lots of ideas and suggestions whether you’re changing your current plan or resolving an issue. Would highly recommend this company.

January 29, 2024
Unprompted review
Rated 4 out of 5 stars

It took a little while to get sorted…

It took a little while to get sorted but once Mark was on the case it was resolved rapidly, he was good to his word and called me when he said he would and resolved all the issues I was having... Thanks Mark you're a star..

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great partner to our business

A great business to work with. Everyone you speak to is super friendly and always keen to explore possible options. Nothing is too much trouble and always quick and easy to deal with. Highly reccomend

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

10/10 5* company

I have delt with a lovely lady called Helen Kind and her team for 3 of our business phone contracts now and honestly have never had better service , they respond almost instantly to any emails , deal promptly with any query / issue and I’d give them nothing short or 10/10

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from Yappl and staff

I received excellent, fast and efficient service from Yappl. I would like to give a special thanks to Helen Kind for the excellent service she provided in finding a suitable contract and mobile device which suited my needs. I would also like to thank Lindsay Neale for her fast an efficient service in arranging delivery of the mobile device and porting my mobile number over to the network provider. I will be using Yappl again once my contract comes to an end.

January 17, 2024
Unprompted review

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