Emma Derbyshire at Yappl, has been absolutely amazing in helping us get our business phone contracts sorted and in order. She is prompt, helpful and takes the time to go through the steps with you... See more
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Review summary
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What people talk about most
Based on these reviews
Huge thanks to Nicola and Helen, absolute legends! I somehow managed to get locked out of an account I didn’t even know existed (new SBM problems ), but they swooped in like IT heroes. Thank you both... See more
Company replied
If there were six stars, Yappl would get them! Carl at Yappl has been nothing short of amazing! Over a very long and drawn out saga due to Openreach's ineptitude, Carl at Yappl never gave up. He... See more
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I’ve been in business for over 30years and dealt with lots of people and companies I must say that from the start Robyn has been great explaining everything very efficient and most of all always... See more
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Company details
About Yappl
Written by the company
Why work with us?
Written by the company
- We're fast and responsive!
- You can talk to us anytime. Contact us online, over the phone and in person. Our dedicated support teams will give you the personalised service you deserve.
- We're flexible to your needs!
- Your business needs are the most important thing to us, so our services are designed around you. We always listen first, so we make sure you get exactly what you need.
- We're reliable!
- We're here to support you. Our service teams and accounts managers are on hand to deal with any changes to your business or should issues occur.
Contact info
4 Maises Way, DE55 2DS, Alfreton, United Kingdom
- 01773 522300
- enquiries@yappl.com
- www.yappl.com
4.9
Excellent
299 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and responsive..
Always helpful and responsive... great people to deal.
February 2, 2025
Unprompted review
Reply from Yappl
Thank you for taking the time to leave us a review, Tony. We're pleased to hear that you always get helpful and responsive service from the team. It's always a pleasure to support you, and we look forward to continuing to do so. Best regards, James.
Excellent Service; Price & Support
Have used Yappl - previously A1 Comms for many years!!! Helen who has looked after my mobiles has always sought a great deal, supported my requests during contract term and renegotiated on my behalf. Extremely supportive, professional and always goes the extra mile - has through the years been the reason I am confident I need not look for the deals myself!! Thank you Helen!!!!
February 4, 2025
Unprompted review
Reply from Yappl
Thank you for your loyalty over the years, Stuart. It's fantastic to hear that Helen has consistently gone the extra mile to find you the best deals and provide ongoing support. Knowing you feel confident leaving everything in her hands is the best feedback we could ask for! We really appreciate your trust in Yappl and look forward to continuing to support you for many more years to come. Thanks again for your kind words. Best regards, James.
The team were great
The team were great, suggested a new solution, which has worked well and followed up to make sure all was ok.
January 23, 2025
Unprompted review
Reply from Yappl
Thanks for dropping us a review, David. It's great to hear your new solution from Yappl is doing the job, and the team have been checking in. We're always here should you need anything. Best regards, James.
Highly Recommend
Excellent service from Emma and Lindsay, made switching our contracts over a totally seamless experience. Highly recommend to any business wanting to switch providers without hassle.
January 15, 2025
Unprompted review
Reply from Yappl
Thanks for your kind words, Nyall. It's great to hear that Emma and Lindsay made your switch such a seamless experience. Thanks also for your recommendation - it means a lot us! We're always on hand if there's anything we can do to support your business. Best regards, James.
Fantastic
Fantastic! Always friendly and helpful. Nothing seems to be too much trouble for them :)
December 19, 2024
Unprompted review
Reply from Yappl
Thanks for dropping by to leave us a review, Joanne. It's always great to get glowing feedback, but what makes us even happier is keeping our customers happy. We're here whenever you need us. Best regards, James.
So helpful and very patient whenever…
So helpful and very patient whenever support is required. Been with them for several years now and no hesitation with five stars.
December 10, 2024
Unprompted review
Reply from Yappl
Thanks for your glowing feedback and loyalty over the years, Jeremy. We're pleased to hear the team has been on hand when you've needed us. We look forward to continued success together, and will always be available to support you when you need it. Best regards, James.
Yappl provided outstanding support in…
Yappl provided outstanding support in sorting out business contracts for IHaCCS. Helen is an absolute superstar, and her colleague Kay was fantastic in helping close everything off seamlessly. Nothing was too much trouble, and they took the time to explain everything clearly. The whole process was smooth and stress-free thanks to their professionalism and dedication. Highly recommend!
December 10, 2024
Unprompted review
Reply from Yappl
Thanks so much for your warm feedback, Daryl. We're delighted to hear that Helen and Kay made your experience smooth and stress-free. They'll be thrilled to know they made such a positive impact! Thanks also for your recommendation, it means a lot to us. If there’s ever anything else we can do to support you, we're always here to help. Best regards, James.
Contract renewal
Contract renewal, listened to our needs and exceeded expectations. Very smooth process, definitely recommend
November 29, 2024
Unprompted review
Reply from Yappl
Thanks for leaving us a review, Louise. Thanks also for your kind words and recommendation - they mean a lot to us. It's been a pleasure working with Roslyn's Accounting Co over the years, and we look forward to more ahead. As always, we're on hand to help whenever you need it. Best regards, James.
Always a First Class Service
We have dealt with Nicola and Tonia for many years now and the service provided has never been anything less than first class.
Everything is always explained clearly and I feel that they always go the extra mile to find us the best possible contract.
December 3, 2024
Unprompted review
Reply from Yappl
Thanks so much for your lovely feedback and for being such a loyal customer over the years, Sarah. It's fantastic to hear that Nicola and Tonia have consistently delivered first-class service and gone the extra mile for you. We're incredibly proud of their dedication and commitment to our customers, and your kind words make it all worth it. We're really grateful for your continued trust in Yappl and look forward to supporting you for many more years to come. Best regards, James.
Helen and the team have been fantastic
Helen and the team have been fantastic.
Great customer service and competitive pricing.
Would highly recommend for all of your business phone needs.
November 21, 2024
Unprompted review
Reply from Yappl
Thanks for dropping us a review, Archie. We're pleased to hear you're getting great service from Helen and the team - we pride ourselves on delivering the best for all of our customers. Thanks also for the recommendation, it means a lot. We're looking forward to continuing working together! Best regards, James.
Great Service from start to finish
Great Service from start to finish, all questions answered quickly and professionally, would recommend
October 31, 2024
Unprompted review
Reply from Yappl
Thanks for leaving us a review, Ruth. We appreciate your generous feedback and are pleased to hear the team is looking after you well. Your recommendation means a lot to us, and we're here for you when you next need something. Best regards, James.
Trusted Partner
Yappl has been a trusted partner for our mobile phone needs for over 20 years, providing exceptional service that has significantly simplified our Mobiles management. Tonia, Nicola, and the entire Yappl team consistently demonstrate remarkable efficiency and a commitment to customer satisfaction; they go above and beyond to ensure that nothing is too much trouble for them. One of the standout aspects of Yappl's service is their ability to alleviate the hassle associated with dealing directly with network providers. They proactively manage our mobile usage and billing, offering insightful reporting and analysis that empowers us to make informed decisions. This level of support has not only streamlined our processes but has also enhanced our overall experience with mobile communications. In summary, Yappl's dedication to customer service, coupled with their proactive approach, has made them an invaluable resource for our mobile phone needs, allowing us to focus on our core business without the stress of managing mobile logistics.
November 1, 2024
Unprompted review
Reply from Yappl
Thank you for such a thoughtful review, Jon! We're honoured to have been your trusted partner for over 20 years, and it's wonderful to hear that Tonia, Nicola, and the team have been able to make managing your mobile needs easier and hassle-free. We're extremely grateful for your loyalty and look forward to many more years of working together. Thanks again from all of us at Yappl - we're always here whenever you need us! Best regards, James.
A big thanks to Tonia and Nicola for…
A big thanks to Tonia and Nicola for there excellent service and swift actions in renewing are contract. Thanks from all at Whitehouse Construction
November 1, 2024
Unprompted review
Reply from Yappl
Thanks for leaving us a review, Paul (and the Whitehouse Construction team)! It's great to hear Tonia and Nicola have delivered yet again. It's a pleasure working with you, and we appreciate your continued trust in us. Here's to continuing our partnership! Best regards, James.
Thanks to Tonia and Nicola for being on…
Thanks to Tonia and Nicola for being on the ball and keeping things progressing!
October 31, 2024
Unprompted review
Reply from Yappl
Thanks for dropping us a review! It's fantastic to hear that Tonia and Nicola are on the ball for you - they'll be thrilled to know their efforts are making a difference. We're always here to help. Best regards, James.
No problems here.
We've dealt with Yapple for many years now and have never been disappointed with the service. Our account manager, Helen, has just organised our upgrades for this year and everything was taken care of in the professional (but friendly!!) manner we've come to expect. Thanks Helen!!
October 31, 2024
Unprompted review
Reply from Yappl
Thanks for your fantastic feedback, Richard, and for being such a loyal customer over the years! We're delighted to hear that Helen has once again delivered the professional and friendly service you expect from us. Thanks again for your trust in us - we look forward to many more years of working together! Best regards, James.
Just renewed my contract again
Just renewed my contract again, thanks to Helen Kind. She's been really helpful and always does me a great deal.
October 24, 2024
Unprompted review
Reply from Yappl
Thanks for renewing with us, Dale, and for the generous feedback. We're pleased to hear that Helen was helpful and secured a great deal for you. Your loyalty means a lot to us, and we're always here to ensure you receive the best service and value. Looking forward to supporting you throughout your new contract! Best regards, James.
Thank you Tonia and Nicola for…
Thank you Tonia and Nicola for supplying us for another year. Great service!
October 30, 2024
Unprompted review
Reply from Yappl
Thanks for taking the time to leave us a review, and of course for choosing us again this year! It's fantastic to hear that Tonia and Nicola have continued to provide great service. Your continued trust means a lot to us, and we're here to support you whenever you need. Looking forward to another successful year together! Best regards, James.
Amazing service
Amazing service, we have recently moved all our work phones and mifi boxes over to Yappl (And EE), and have had the pleasure of dealing with Helen from the very beginning.
She has really gone above and beyond, and I couldn't be happier to finally be with a company who are responsive, and makes it their priority to support you.
October 30, 2024
Unprompted review
Reply from Yappl
Thank you for your kind words, Rachel, and for choosing Yappl to manage your business mobiles and MiFi boxes! We're thrilled to hear that Helen has provided a great experience from day one. Supporting customers like you with responsive, dedicated service is always our priority, so it's fantastic to know you feel well looked after. If there's ever anything more we can do, please don't hesitate to reach out. We look forward to a long partnership with you!
Thank you Tonia and Asif for your help…
Thank you Tonia and Asif for your help with our broadband. You have helped us move into our new office smoothly!
October 28, 2024
Unprompted review
Reply from Yappl
Thanks so much for your kind words! We're thrilled to have assisted with your broadband setup and help make your move to the new office a smooth one. It's always a pleasure working with returning customers like yourself, and Tonia and Asif are delighted to have been part of your transition. Please reach out if there's anything else we can do to support you. We're looking forward to continuing our partnership! Best regards, James.
Thank you Tonia and the team for your…
Thank you Tonia and the team for your great service.
October 29, 2024
Unprompted review
Reply from Yappl
Thank you for the wonderful feedback, Kevin! We're grateful for the opportunity to work with you again and are delighted that Tonia and the team keep on providing the service you've come to expect from us. We're always available should you need anything from us. Looking forward to supporting you again in the future! Best regards, James.
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