I purchased a Keylite Loft Ladder (KYL08) from Yard. They were quick to respond to my questions and processed the order quickly too, with the ladder arriving a day earlier than estimated. The price... See more
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Review summary
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Reviews shaping this summary
Only placed an order yesterday so haven’t received the goods yet but if they are as good as the service to date then we’ll be very happy. Made an initial error with the order and Ross sorted things ou... See more
Excellent service from Yard Direct Very good value. Speedy delivery. Well packaged so no damage to the window All now installed and we are well pleased. Thank you
I bought a roof window from Yard Direct which was competitively priced and their customer service is second to none! Great communication from the outset, and quick delivery. Unfortunately we had an i... See more
Company details
Written by the company
YARD Direct – The UK’s Roof Window Specialists Buying roof windows doesn’t need to be complicated. At YARD Direct, roof windows are what we do – every day. We help homeowners, installers and builders choose the right roof windows, flashings and accessories for their project, with expert advice from a friendly and knowledgeable UK-based team. We supply VELUX, RoofLITE and our own YARDLITE range, together with roof lanterns, flashings, blinds and accessories for projects across the UK. But we believe our job is about more than simply supplying products. It’s about helping customers buy with confidence. Whether you’re replacing an existing roof window, planning a loft conversion or working on a larger project, our team can help you identify the right products, check compatibility and avoid costly mistakes. We aim to make the whole process straightforward – from your first question or quotation through to ordering, delivery and after-sales support. Real people. Expert advice. Roof windows made simple. Our team is available: Monday–Friday: 8.30am–5.00pm Saturday & Sunday: Closed
YARD Direct - VELUX & RoofLITE Specialist
Written by the company
- Superior Customer Care & Aftersales
- Customer service is our No.1 priority! We strive to go the extra YARD for our customers, we want to make sure you have a first class shopping experience.
Price Beat Promise
We will beat any genuine quote!
We aim to have the sharpest of prices but if you do happen to find a cheaper price elsewhere we will beat it by 10% of the difference!
Contact info
2 Glen Tye Road, Unit 5, FK7 7LH, Stirling, United Kingdom
- 01786357252 WApp 07867379836
- sales@yarddirect.com
- www.yarddirect.com
The UK's Roof Window Specialists
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Excellent product & excellent service
Excellent product & excellent service. I would recommend YARD Direct to anyone who requires these types of products.
February 9, 2024
Reply from YARD Direct
Hi there!
Thank you for taking the time to leave us such a positive review! It is much appreciated! It's great to hear that you where happy with our excellent service and products. Please don't hesitate to contact us in future for any further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Hi Joanne!
Thank you for taking the time to leave us such a positive review! We really appreciate it! We're glad you where happy with our competetive prices! Please feel free to contact us for any further inquiries!
Thank you for choosing YARD
Kind Regards,
Rory - Marketing
Easy ordering and in stock!
Easy to order, everything in stock and fast delivery- what more could you ask for.
Good service when I called about delivery times - being delivered earlier than stated!
February 16, 2024
Unprompted review
Reply from YARD Direct
Hi Simon!
Thank you for taking the time to spare us such a positive review!
We are delighted to be hearing that you where happy with our easy ordering process, our lead times and our service from our excellent team! Please feel free to contact us for any further future inquiries or orders and we'd be more than happy to help!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Excellent customer service
Excellent customer service. It took 4 days from order to delivery with emails informing at every step. The velum pole looks good. I hope it is sturdy enough.
February 13, 2024
Unprompted review
Reply from YARD Direct
Good afternoon Susan!
Thank you for leaving us such a positive review! It is greatly appreciated, we are very happy to hear that you where impressed with our customer service and our delivery times for your VELUX ZCT Pole. Please feel free to contact us for any future further inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Top seller Easy transaction
Easy transaction ,delivery was delayed but not sellers fault , was due to bad storms . Items were fine .
January 19, 2024
Reply from YARD Direct
Hi Calum!
Thank you so much for your kind positive review! We are very pleased you where happy with our transaction process. We do apologise about delayed delivery, it does rarely tend to happen. We are glad this was solved and you where happy with your items!
Please feel free to contact us for any future inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Thanks fitted as advised thank you
January 16, 2024
Reply from YARD Direct
Hi Daniel,
Thank you for such a positive review! We are very happy to hear that you where impressed with our advice on fitting!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
The 3 sets of Velux blinds we ordered…
The 3 sets of Velux blinds we ordered are great.
January 15, 2024
Reply from YARD Direct
Hi Nil!
Thank you for taking the time to spare us such a positive review! It is very much appreciated, we are glad to hear that you where happy with your blinds!
Thank you for choosing YARD.
Kind Regards
Rory - Marketing
Excellent customer service
I called them to check delivery times for a couple of velux blinds. They answered the call straight away and advised ot the correct lead time. They even arrived earlier. Definitely will buy from them again.
January 12, 2024
Reply from YARD Direct
Hi Dom,
Thank you for leaving us a positive review! I'm glad to hear that you where impressed with our excellent team over the phone and our speedy delivery!
Thank you for choosing YARD,
Kind Regards,
Rory - Marketing
Reply from YARD Direct
Hi Paul!
Thank you so much for taking the time to leave us such a great review! It's much appreciated, we are excited to hear that you where impressed with our excellent team's service and our attention to detail! Please feel free to contact us for any future further inquiries.
Thank you for choosing YARD,
Kind Regards,
Rory - Marketing
A big "Thank you" to James who was most…
A big "Thank you" to James who was most helpful and friendly when guiding us through the choice of the right window to replace our old Roto loft window and more recently in replacing the damaged blind that was originally posted. Excellent work! Couldn't do the whole job without his honest advice and prompt emails. Fátima
December 19, 2023
Reply from YARD Direct
Hi Fátima,
Thank you so much for taking the time to leave us such a positive review! It's much appreciated! We are glad to hear you found James's advice and excellent service! I will make sure to pass your remarks onto James, he will be delighted.
Please feel free to contact us if you have any future inquiries/orders.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Excellent service.
Excellent service.
Extremely helpful, in terms of ensuring we got the right windows and flashing kits.
Very flexible in terms of ordering and delivery options and the best price we could find anywhere
December 19, 2023
Reply from YARD Direct
Hi Roger!
Thank you so much for taking the time to leave us such a positive review! It's great to hear that you where impressed with our attentive team and our competetive pricing!
Thank you for choosing YARD
Kind Regards,
Rory - Marketing
Best price and so far good service
January 7, 2024
Unprompted review
Reply from YARD Direct
Hi there!
Thank you for taking the time to leave such a positive review! It's much appreciated. We are very happy to hear that you where satisfied with our competetive pricing & exceptional team.
Please feel free to contact us for any further or future inquiries.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Ordering was simple, delivered in good time.
Ordering was simple, delivered in good time
December 12, 2023
Reply from YARD Direct
Hi Andy!
Thank you for taking the time to spare us such a positive review! We are delighted to see that you found our ordering process simple & our delivery quick & efficient.
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Fast prompt service
November 13, 2023
Reply from YARD Direct
Hi John!
Thank you for taking the time to leave us such a positive review! We are glad you where impressed with our quick & efficient service! I will make sure to pass your remarks onto the team!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
What a find exceptional customer…
What a find exceptional customer service and good prices too! A very happy customer!
December 14, 2023
Unprompted review
Reply from YARD Direct
Hi Paul!
Thank you for taking the time to leave us such a positive review!
We're very happy you where impressed with our customer service & competetive pricing, it's great to hear we are satisfying more customers! Please dont hestitate to contact us in future for any further inquiries!
Thank you for choosing YARD.
Kind Regards,
Rory - Marketing
Roof windows
Roof windows.
Clear information on website and good telephone advice
December 12, 2023
Unprompted review
Reply from YARD Direct
Hi there,
Thank you for taking the time to spare us such a positive review!
We're pleased to hear that you where impressed with our website & service, we work very hard to keep our website up to date and easily accessible. Please feel free to contact us if you have any further inquiries or orders!
Thank you for choosing YARD
Kind Regards,
Rory - Marketing
QUICK AND EFFICIENT
November 16, 2023
Reply from YARD Direct
Hi Tim!
Thank you for taking the time to leave us such a positive review!
It's great to hear you found our services quick and efficient!
Please feel free to conact us for any other future inquiries or orders!
Thank you for choosing YARD.
Kind Regards,
YARD Team
Excellent service with great advice and…
Excellent service with great advice and guidance on products
November 16, 2023
Reply from YARD Direct
Good Morning Elaine,
Thank you for taking the time to leave us a five star review!
We are very pleased to hear you where impressed with our service and guidance!
Please feel free to contact us for any future orders or enquiries.
Thank you for choosing YARD.
Kind Regards,
Hassle free experience
Hassle free experience. Ordered a roof window and flashing at the start of a week, given a delivery date for the end of the week. It was delivered on date given. Great experience and very good price (cheaper than manufacturer). Will definitely use yarddirect again.
November 16, 2023
Reply from YARD Direct
Hi there,
Thank you for taking the time to leave us such a positive review!
It makes us very happy to hear that you had a hassle free experience with us & where impressed with our prices. This is absolutely great to hear! Please feel free to contact us in future for any other enquiries you may have!
Thank you for choosing YARD.
Kind Regards,
YARD Team
Great service from this company…
Great service from this company recently. I bought a VELUX blind and a maintenance kit. They communicated promptly via email and delivered excellent products on time. Would highly recommend.
December 2, 2023
Unprompted review
Reply from YARD Direct
Hi Jill!
Thank you for taking the time to leave us such a positive review!
We are very pleased to hear that you where impressed with our service & communications!
Please feel free to contact us in future and we'd be more than happy to assist you.
Thank you for choosing YARD.
Kind Regards,
YARD Team
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