We went to our nearest branch and the Staff at Castleford West Yorkshire were so helpful and couldn't do enough....they were professional, understanding,caring, patient and extremely Knowledgeable ab... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
YBS have good interest rates compared to other providers and I have been with them since 1996. My complaint is that they keep introducing new accounts with higher interest rates, especially for ISAs.... See more
Company replied
A lovely branch in Wetherby. The staff member was very friendly, and quickly processed the opening of my savings account. She discussed all the relevant points and emailed me the information for... See more
I visited the Kingston upon Thames branch to open a new account. Both counter staff and the lovely lady I saw to open my account where friendly, helpful and knowledgeable. It made me think how much we... See more
Company replied
Company details
Written by the company
As a mutual, Yorkshire Building Society is owned by our members, who are customers of our Society. We were founded more than 150 years ago for the benefit of our members, to provide real help with their real lives, enabling more people to buy their own home and save for what’s important to them. Our ambition is to be market-leading for financial inclusion and deliver tailored outcomes for all customers.
Contact info
Yorkshire House, Yorkshire Drive, BD5 8LJ, Bradford, United Kingdom
- www.ybs.co.uk
4.7
Excellent
11K reviews
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Reply from Yorkshire Building Society
Hello Mike,
Thank you for your positive feedback, it is greatly appreciated.
Kind regards.
Reply from Yorkshire Building Society
Hello Ian,
Thank you for your positive feedback.
Kind regards. 🙂
Competent
Competent, Understanding and Helpful on all the aspects of a joint account with my son.
August 16, 2026
Reply from Yorkshire Building Society
Hello Mr Broadhurst,
Thank you for sharing this positive feedback. 🙂
Kind regards.
Reply from Yorkshire Building Society
Hello,
Thank you for your positive feedback.
Kind regards.
Straightforward website.
August 21, 2026
Reply from Yorkshire Building Society
Hello,
Thank your positive feedback.
Kind regards.
Excellent Customer Service
I'm so glad that I have opened an account with the Yorkshire. Everyone in the Fareham branch has been extremely helpful. It's been a pleasure dealing with them.
August 21, 2026
Reply from Yorkshire Building Society
Hello Mark,
Thank you for sharing your positive feedback regarding the Fareham branch.
Kind regards.
Reply from Yorkshire Building Society
Hello Pamela,
Thank you for your positive feedback.
Kind regards.
Excellent service which was…
Excellent service which was straightforward with quick decision.
July 24, 2026
Reply from Yorkshire Building Society
Hello Mark,
Thank you for your positive feedback.🙂
Kind regards.
The way I was treated and everything…
The way I was treated and everything explained made me feel like I was being treated properly. The staff was clear about what I could do.
August 19, 2026
Reply from Yorkshire Building Society
Hello Paul,
Thank you for sharing this feedback. It is lovely to hear.
Kind regards. 🙂
Chantal Reyneke at Croydon is amazingly…
Chantal Reyneke at Croydon is amazingly hard-working and helpful. She is a great problem-solver and dealt with our roles as Powers of Attorney. She was far more help to us than Head Office had been when we rang them for help. Hang on to her - give her a bonus.
August 27, 2026
Unprompted review
Reply from Yorkshire Building Society
Hello Terence,
Thank you for sharing this positive feedback. I will ensure that this is passed onto the branch directly and Chantal as I'm sure this will be greatly appreciated.🙂
Kind regards.
Good Experience
August 19, 2026
Reply from Yorkshire Building Society
Hello Andrew,
Thank you for your feedback.
Kind regards.
So sorry I am in hospital after major…
So sorry I am in hospital after major surgery so don't feel great? The lady who served me superb a creft to your company
August 20, 2026
Reply from Yorkshire Building Society
Hello,
Thank you for your kind feedback. I'm sorry to hear that you're not feeling well, and I hope you have a smooth and speedy recovery.
Kind regards,
Lovely staff at Driffield particularly
Lovely staff at Driffield particularly. Good service at Beverly
August 13, 2026
Reply from Yorkshire Building Society
Hello Jane,
Thank you for your positive feedback regarding Beverly. It is lovely to hear about your recent experience in branch.
Kind regards. 🙂
Reply from Yorkshire Building Society
Hello Mrs Armstrong,
Thank you for sharing your positive feedback.
Kind regards.
Reply from Yorkshire Building Society
Hello,
Thank you or your positive feedback.
Kind regards.
The staff made me very welcome
August 12, 2026
Reply from Yorkshire Building Society
Many thanks for your kind review
Reply from Yorkshire Building Society
Thank you for your review
great interest rate and straight…
great interest rate and straight forward application process
August 9, 2026
Reply from Yorkshire Building Society
Hello Michael,
Thank you for sharing your positive feedback. Its great to hear that application process was straight forward for you. 🙂
Kind regards.
Rubbish customer service
I opened a 1 year ISA and strangely 3 months later they emailed me stating I could top up my 5 year ISA which I immediately refuted. They stated all they could do was close the 5 year and open a 1 year and the penalty would be a year's interest. The correspondence I received was addressed to a different person so I believe it was their mistake. All I asked was a bit of goodwill but I got that is the best we can do.
Update
I have already discussed this with your complaints person and got no satisfaction.
August 25, 2026
Unprompted review
Reply from Yorkshire Building Society
Hello Stephen,
Thank you for sharing your feedback. I apologise for any confusion caused.
If you believe you were sent correspondence intended for a different customer, please call us on 0345 1200 100 so we can look into this for you.
Kind regards.
Excellent service
August 16, 2026
Reply from Yorkshire Building Society
Hello Graham,
Thank you for sharing your positive feedback.
Kind regards.
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