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For 11 years we are enjoying our holidays at Les Tournels. We would like to thank you for your friendly staff and the beautiful site!

Firstly, can I state that we have previously stayed at a Yelloh Village resort and were very impressed with the high standard of accommodation and facilities so had no concerns about booking into another one of your resorts.

On arrival at Les Tropiques, and into the mobile home we were met with a horrible smell which was throughout the whole home. On closer inspection, we realised that it was coming from the fridge. The whole place smelt like vomit due to sour milk that had been spilt in the fridge and had dried up within the fridge.
I find it astounding that someone from the cleaning team had been in that mobile home and ignored the smell rather than attempting to find out the source and solve the problem and felt this was ok for someone to move in to.
We then had to go back to reception to ask for someone to clean the fridge. A member of staff did come and clean the fridge which I supervised to ensure it was done thoroughly. Unfortunately, the smell persisted and we felt ill and sick in the morning even though, we had given it a night for the smell to clear. We went to reception the next morning to ask to be moved accommodation. We were told this wasn't possible and that they were prepared to replace the fridge. Therefore 2 members of staff came to move the fridge and it was then we could see why the smell had not dissipated. Underneath the fridge was a tray full of sour milk and congealed mouldy cream. On removal of the fridge, much of it was spilt in the home and on the decking. This was then cleaned with a dirty mop which was already full of sour milk therefore not really solving the problem. We were left and told to keep the windows open.
The smell still persisted and by this point we felt we were spending more time trying to solve problems that should never have happened in the first place. We demanded to speak with management and asked to move into an empty mobile home next to us. We were told this wasn't possible and asked if we were after money! At no point were we looking for compensation other than being able to enjoy our family holiday.
Eventually, it was agreed that we could move and we were also told that we would be compensated for one night as being asked to move meant during our first full day we had to pack everything up and wait for the new accommodation to be prepared.
The new mobile home was also problematic and the electric went off on 3 nights leaving us with no power. So fridge was off and AC not working.
I have been in contact with the campsite and head office on numerous occasions. We have been asked to provide a bank account for the refund to be paid into but nothing has been refunded. There has now been no response to my emails chasing this up hence why I am putting this review on here.
If the mobile home had been checked cleaned thoroughly, this would never have happened. Also, if the refund was paid, as promised on at least 3 occasions, this review wouldn't be put on here.

Owner claims that I signed a contract when I booked that we have to wear a bracelet on the camping grounds. You have to wear that bracelet all the time on the camping and you cannot remove the bracelet. He refuses me entrance and threatens to kick me off the camping. When I ask for the document that I supposedly signed and have a discussion he runs away. Stay away from this company... Also the SSL certificate on the camping grounds are not valid anymore. So your internet is not secure on the premise.... Avoid this organization at all cost!

Simple, rapide, ras. Merci

Well spoken staff and helped in all ways