Yellow Ape Reviews 

160
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

so i brought a phone in november 2024 via ebay, on the 3rd Feb the phone i brought stopped working. i thought it was an issue with the phone but it turns out the seller did a scam and reported the... See more

Rated 5 out of 5 stars

Bought a Huawei P20 Pro I'm to be honest always a little sceptical of buying used mobiles but this phone was perfect. It actually looked new when it arrived. Extremely fast service. Delivery via... See more

Company replied

Rated 2 out of 5 stars

When the seller is at fault, should the buyer really have to pay the return postage? I bought a used mobile phone from Yellow Ape on eBay. The phone was described as: "Unlocked, will work with all... See more

Company replied

Rated 5 out of 5 stars

ordered a phone that was classed as grade b (good condition). However, when the phone arrived, I was astounded at the quality of yellow ape phones. It was in absolute immaculate condition, considering... See more

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3.1

Average

TrustScore 3 out of 5

160 reviews

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3.1

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(160)

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Rated 5 out of 5 stars

First Class Allround Experience

First of all the product was truely graded
and if anything it was better than suggested
I ask for a faster delivery and they obliged and
did not require me to add money.
One of the best Ebay purchases I have ever made
Well done the Team @ Yellowape

October 16, 2020
Unprompted review
Yellow Ape logo

Reply from Yellow Ape

Thank you very much!!

Rated 5 out of 5 stars

Exceed Expectations!!

The Oneplus6 phone I ordered was rated as A but I thought it was just like new, so better than expected. These are people you can trust, and delivery is quick. Really will use again, and I've told friends where to get this great phone at a good price. Thanks

October 14, 2020
Unprompted review
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Reply from Yellow Ape

Thank you Bob! Our pleasure

Rated 5 out of 5 stars

Better than expected!

would recommend, items purchased exceeded my expectations, any returns are handled swiftly without question

October 13, 2020
Unprompted review
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Reply from Yellow Ape

Thank you so much Jason!

Rated 5 out of 5 stars

Brilliant company, highly recommend 5*

Ordered an iPhone 7 & I couldn’t be happier. Phone is in excellent condition, works perfectly and came the next day!

October 12, 2020
Unprompted review
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Reply from Yellow Ape

Thank you very much :) enjoy your item!

Rated 5 out of 5 stars

10/10 service

Excellent service and the phone I received was exactly as described. 100% would recommend.

October 12, 2020
Unprompted review
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Reply from Yellow Ape

Thank you!

Rated 5 out of 5 stars

Excellent product / Excellent Condition at an amazing price.

Having been a Oneplus user for 3 years I know their products are great. Had a few concerns over whether the phone is/would EOL soon, but Oneplus still distributing Android OS upgrades after 2 1/2 years with another year of security patches minimum.

Found Yellowape selling what they said were "A* Pristine" phones on eBay, but without any power leads, and you think to yourself, "Well I suppose they will be a good condition second hand phone".

I Bought 2 x Oneplus 6 phones. What actually turned up seemed to be O2 New/Unused stock. I was astounded. I mean this seems brand new. A £500 at the time flagship beating 8GB/128GB phone for £180. Sure we'll probably replace it with 2 years but beats paying £650 and replacing in 4 years.

The rest? Ordered Monday at 22:00,turned up DPD Wednesday at 11:30.

In my view an Excellent vendor who I recommend, but as always your only good as your last sale.

October 9, 2020
Unprompted review
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Reply from Yellow Ape

Thank you Simon! We are pleased you like your item, and thank you for your kind words :) Yellow Ape

Rated 5 out of 5 stars

Bought a Huawei P20 Pro I'm to be…

Bought a Huawei P20 Pro I'm to be honest always a little sceptical of buying used mobiles but this phone was perfect. It actually looked new when it arrived.
Extremely fast service.
Delivery via DPD
Just perfect
I'd recommend.
I've also saved YellowApe for when l break my next phone 👍🏼😀

October 7, 2020
Unprompted review
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Reply from Yellow Ape

Thank you so much for your kind words - we are glad you are pleased with the item :) Hope to do business with you again soon!

Rated 5 out of 5 stars

IPhone purchase.

I bought an iPhone SE at a very good price - communication and service were excellent and I am very happy with my purchase.

October 6, 2020
Unprompted review
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Reply from Yellow Ape

Thank you!

Rated 5 out of 5 stars

Excellent communication and service!

There was a minor issue with the item, but the seller was excellent! And we were able to fix the problem really quickly and effectively. The communication was excellent!

October 5, 2020
Unprompted review
Yellow Ape logo

Reply from Yellow Ape

Thank you!

Rated 5 out of 5 stars

Fantastic

I ordered an iphone7plus from this gentleman
(Yellow-ape) through EBay, The advert was this phone is in excellent condition,
It was priced at £239-00 and it was also post free. That saved me at least £7-00.
In my mind I thought there might be a few marks on the phone,
So when it arrived on the day (on time) I opened the very well packed iPhone,
I looked at it in amazement it was in Pristine condition, I was really pleased indeed.
So I want to congratulate Yellow-ape for the way they carry out their business,
I will say to anyone else who is thinking of using this firm, You Can Trust Them.
Thanking you ever so much
Mr R Fox.

September 30, 2020
Unprompted review
Yellow Ape logo

Reply from Yellow Ape

Thank you for this kind review! It was our pleasure.

Rated 5 out of 5 stars

New sealed iphone SE

Bought a brand new iphone SE for my Dad so pleased with the phone, service and price I bought another one for my son. Would definitely use again.

September 29, 2020
Unprompted review
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Reply from Yellow Ape

Glad we could help, thank you!

Rated 1 out of 5 stars

worst used phone shop in the uk

dont buy anything from these people they lie to their customers and then take your money and don't send your phone for days on end they also tell you that the phones they sell have no chargers but have no problem in telling you that if you need a charger they'll happily sell you one on top of the price of the phonr you just bought of them and they don't even test the phones themselves their so called supplier does who obviously isn't on the store so the owner of yellowape doesn't know if their working ir not he takes the suppliers word for it this is by far the worst experience I've ever had with a used phone company operating from ebay I've ever come across absolutely disgusting customer service and communication and would highly recommend purchasing your phone from elsewhere and one that wont try and charge you more for something that should alreasy come with a phone used or not also lies about customers as I have had no other negative feedback on my ebay account and would like to ask to show evidence on his slanderous claims either way poor business and awful owner

September 29, 2020
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Reply from Yellow Ape

Customer bought a phone off us Monday 28th September, due to be dispatched Tuesday 29th.
Before dispatching the phone, we received a countless number of messages using unnecessary, threatening and vulgar language on both eBay, and through our website.
As per his request, we cancelled the order and blocked him.
His account has since been flagged by eBay with numerous other reports stating the same behaviour.
A completely false review, by a completely problematic customer. Avoid at all costs.

Rated 5 out of 5 stars

Top Service & Communication. Product was spot on.

I purchased a Samsung Galaxy Note 10+ from the Yellow Ape team. Their communication was amazing throughout, especially as I had a few questions about the product.

They sent the product out that same day & I received it the following morning.

Amazing service. Highly recommend the Yellow Ape team.

August 25, 2020
Unprompted review
Yellow Ape logo

Reply from Yellow Ape

Much appreciated :)

Rated 2 out of 5 stars

Phone not as described.

When the seller is at fault, should the buyer really have to pay the return postage?

I bought a used mobile phone from Yellow Ape on eBay. The phone was described as: "Unlocked, will work with all networks in all countries." "Phone is in perfect working order and in Grade A condition." I found that it was neither unlocked nor in grade A condition when I received it. Naturally, I was not satisfied with this. Yellow Ape did not respond to my initial messages through eBay and PayPal so I escalated the issue in the PayPal Resolution Centre. More than a week after the phone was delivered back to them, at my expense, I got a refund of the cost of the phone. I am grateful for this at least!

August 24, 2020
Unprompted review
Yellow Ape logo

Reply from Yellow Ape

Sorry your unhappy.
When you purchase from eBay we give a 30 day return policy so if your not pleased with your purchase you should open a return request which automatically generates a postage label free of charge and a return ID but you did not use this facility just returned the phone yourself with no ID documentation. Unfortunately with the volume of phones we process its very difficult to identify a customer.
Ebay Sellers have these services to avoid exactly what has happened here.
Yellowape

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