Our old car had some issues, so we approached Skoda to assess the options - From our first introduction to Zak Evans he took the process of getting a new car from start-to-finish with professional... See more
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Reviews shaping this summary
I purchased a car from Yeoman's Skoda Bridgewater some 4 years ago and have been trying to source a new vehicle. I have been speaking to Zak Evens, who has been very helpful in trying to obtain the... See more
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We were looked after by Demetri at the Exeter branch of Yeomans from start to finish. His advice and care throughout the purchase was invaluable. His knowledge of the ID Buzz was fully rounded which w... See more
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We had the pleasure of Sullivan being our sales executive to purchase my new car. From start to finish he was so kind and helpful, listening to what I needed in a car and helping in so many ways to ma... See more
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Company details
Written by the company
Visit Yeomans a family owned business with car and van dealerships all along the South Coast of England, from Helston at the very tip of Cornwall to Brighton in East Sussex. We live our motto "Built on trust". We proudly represent Audi, VW, VW Commercial, Honda, Toyota, Nissan, Peugeot, Hyundai, Citroen, Vauxhall, Skoda and DS Automobiles. Please contact us for a great range of New and Used cars and vans for both Retail and Fleet customers, as well as Parts, Servicing and MOT. We would love to see you.
Contact info
Yeomans House, Littlehampton Road, Ferring, Worthing, BN12 6PB, West Sussex, United Kingdom
- www.yeomans.co.uk
4.2
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Another exceptional experience at…
Another exceptional experience at Yeomans Bridgwater by Sophie Carrot, picked up our car Friday everything was perfect. Thanks for looking after us again !
November 28, 2025
Unprompted review
Reply from Yeomans
Thank you so much for your lovely review. We are so pleased to hear that your experience with Sophie was exceptional once again. We truly appreciate your continued trust and look forward to taking care of you again in the future.
Non-existant Customer Service
We recently bought a used Peugeot 5008 from Yeomans Eastbourne. It has been in an out for repair
for a persistent oil fault which has been plaguing us since we bought the car just over a year ago as well as other niggling faults. The failure to sort this issue has caused us a great deal of dissatisfaction with Yeomans.
Then, when the car was in and this work was underway, we were advised that the car needed repairs to both the fly wheel and the clutch totalling more than £800 as well as other repairs for things like breakpads (That arguably shouldnt be in such disrepair after less than a years use)
W pointed out that the car was still under warranty, to be told that these faults aren't covered but are general wear and tear. Having looked through the handbook this wouldn't appear to be the case for these components so I am interested in how u this is justified.
I have tried to contact both Yeomans Eastbourne and (Supposed head office ) in Worthing as we wished to escalate the complaint raised but emails are basically ignored by both centres and a customer service number for the 'group' is uncontactable.
September 26, 2025
Unprompted review
Reply from Yeomans
Thank you for your review. I have looked into the history of your car, and we would like to apologise for the dissatisfaction you experienced regarding the oil usage. From our records, I can see that this issue has now been fully resolved under warranty.
After speaking with the team, they confirmed that the clutch was showing signs of slight wear. As the gearbox had to be removed for the repair, it would have been financially beneficial to replace the clutch at the same time, as you would only have needed to cover the cost of the parts. Unfortunately, clutches, brake pads, and similar components are considered wear and tear items rather than manufacturing defects, so they are not typically covered under warranty.
We can also see that you have driven 12,000 miles since the vehicle was sold, which indicates that these components were in good condition at the time of sale.
If you would like to discuss this further, we are more than happy for you to come in and have a chat with the team.
James Barter
Aftersales Manager
A great salesman in Eastbourne by the…
A great salesman in Eastbourne by the name of Dylan.
Dylan was so helpful and professional when it came to collecting my new car today. He was very patient and informative.
November 19, 2025
Unprompted review
Reply from Yeomans
Thank you so much for taking the time to share your positive experience!
We are absolutely delighted to hear that Dylan in Eastbourne provided you with such helpful and professional service when you collected your new car today. It's great to know that his patience and informative approach made the collection process a smooth and pleasant one.
We will be sure to pass your kind words directly on to Dylan and the Eastbourne team. We hope you thoroughly enjoy your new car. Please don't hesitate to reach out if you have any further questions.
A dealership that values customer experience
I bought my first car in the UK from Yeoman’s Honda Guildford and had a genuinely great experience. The team was friendly, warm, and helpful — a huge contrast to the impersonal, pushy dealerships I dealt with in London, making it absolutely worth travelling from East London.
Special shout-out to Sherine, who was exceptional from start to finish, making my first car purchase smooth and stress free. She put up with all my questions, guided me through the process and even picked me up from the station on the day I collected the car.
Highly recommend the dealership
November 14, 2025
Unprompted review
Reply from Yeomans
Thank you for sharing such a wonderful review! We are pleased to hear about your genuinely great experience buying your first car in the UK with us at Yeoman's Honda Guildford.
It means a lot to us that you found our team to be friendly, warm, and helpful, and we are especially proud to hear that we were a welcome contrast to the impersonal, pushy experiences you encountered elsewhere.
We will be sure to pass on your very kind words Sherine. It is fantastic to know that her exceptional service, patience with your questions, guidance, and thoughtful gesture of picking you up from the station made your first car purchase smooth and stress-free. Sherine truly embodies the service standard we strive for.
Thank you again for your high recommendation. We wish you many happy miles in your new car!
Extremely poor customer service / breach of consumer rights
Extremely poor customer service and unresolved vehicle issues from Yeomans VW in Exeter.
Our experience with Yeomans has been genuinely awful. The rear air conditioning on our brand-new 2025 VW California has never worked (collected late June), and despite multiple visits, long delays, and endless chasing, the issue is still unresolved months later.
Communication has been inconsistent, slow, and often completely absent. Neither the dealership nor Volkswagen seem willing to take responsibility for a clear manufacturer fault on a brand-new vehicle. There has been no urgency, no accountability, and no realistic path to resolution - just wasted time, repeated inconvenience, and a total disregard for our Consumer Rights.
What should have been a simple, straightforward after-sales repair has turned into an exhausting, ongoing ordeal, with the vehicle still not fit for purpose.
Based on our experience, we absolutely do not recommend this dealership. We expected far better support, competence, and professionalism from both Yeomans and VW. Avoid at all costs.
November 14, 2025
Unprompted review
Reply from Yeomans
Thank you for the feedback, I appreciate your frustration we have been in contact with the manufacturer re your concerns, we have diagnosed the vehicle and need to carry out further tests, the brand are questioning whether the roof vents should be in operation for the specification of the vehicle you have. They are unsure if these are only supposed to be in operation with the optional rear air-con which your vehicle does not have, we are of the opinion that this is not a standard feature and would have suggested the optional rear-aircon had this been a condition of sale, however I also question why the vents would be there if the system wasn’t. We have escalated to VW Technical support, and they have said we will need the vehicle to be booked back in to carry out further investigation. A member of my Aftersales team will be in contact today to discuss the most suitable date with you. Please feel free to contact me directly at any time should you wish to.
Avoid.
I have posted on here previously about issues I've had with Yeomans. I bought a used car off them in 2024. Noticed there was a noise. After several attempts Yeomans Indian Queens were unable to resolve it. Brought it to Volkswagen Helston who had some success in locating the noise, so they put some lubricant on the parts. That was in July of this year. Limited success but the noise has started coming back. Emailed Indian Queens. No response. Emailed Helston. No response. Got on to Volkswagen customer services. Other than an acknowledgement email. No further response.
Think long and hard before parting with your money.
November 11, 2025
Unprompted review
Reply from Yeomans
Our sincere apologies for the delay in response, and thank you for your patience. I understand the Service Manager at Volkswagen Indian Queens has since contacted you to outline a suitable way forward.
Yeomans Honda Guildford
I purchased a Honda Jazz from Yeomans Honda Guildford. Sherine Adams was my sales person. The car was great value, the service was exceptional. Sherine informed me about the extra services that Honda offered but let me decide on what I wanted without being pushy. I had seen a few cars before I went to the main dealer, none were as well presented as the car I bought and none had a warranty as comprehensive as that offered by the main dealer. I am happy to pay extra for the peace of mind of buying an approved used vehicle but I don't think that it cost me much extra. I wouldn't hesitate to recommend Yeomans Honda Guildford. This car was for my son but I will be buying a car from this dealership for myself in the future.
November 11, 2025
Reply from Yeomans
Thank you for your kind words. We are so pleased you and your Son are happy with the Honda Jazz and that Sherine provided such helpful, pressure-free service. It’s great to hear you valued the presentation and warranty of our approved used vehicles. We look forward to helping you find your next car in the future!
Avoid Yeomans Nissan Portsmouth
Avoid Yeomans Nissan Portsmouth – extremely poor service and lack of transparency
I purchased a Seat Ateca from Yeomans Nissan Portsmouth, advertised as having a full 100-point check, a new MOT, a service, and warranty. I was told there were no issues with the vehicle.
It took two weeks of chasing for them to provide copies of the service and MOT documents. When I finally received them, I discovered MOT advisories for brakes and tyres that had never been mentioned at the point of sale.
The service book was not stamped and I was told they “don’t do this anymore” because it is all digital. After five months, the car notified me that it needed a service. When I queried this, the dealership insisted a service had been completed and told me to take the car to the manufacturer to clear the message. If their claim is true, the invoice suggests the wrong oil may have been used, potentially contributing to the problems I experienced.
After five months, the car developed knocking noises. Yeomans then told me to take it to Seat for repairs because they “don’t work on Seats”, despite having sold the vehicle to me.
I requested a copy of the 100-point check, as I believe it should have revealed some of these issues. They have never been able to provide it, which makes me doubt it was carried out at all.
Emails go unanswered, and calling is equally unproductive. Communication is consistently poor.
Based on my experience, I would not recommend buying a car from this company. I have no confidence in their checks, their honesty, or their mechanics, who appear to rely solely on a computer and only have expertise in Nissans.
March 1, 2025
Unprompted review
Reply from Yeomans
Thank you for taking the time to share your feedback. I’m genuinely sorry that your experience hasn’t reflected the level of service and communication we aim to provide.
Every used vehicle we sell is subject to a comprehensive inspection, MOT, and service (where required) before being handed over to its new owner. While MOT advisories do not always require immediate replacement, I completely understand why you may have concerns, and I apologise if this wasn’t discussed clearly at the time of handover.
I can confirm that a service was completed prior to delivery, and we’re happy to review any concerns regarding oil specification or service indicators directly with you. Although we are a Nissan retailer, we take full responsibility for the vehicles we sell and will always support our customers should any issues arise after purchase. There are instances, however, where a relevant franchise dealer may be better placed to carry out diagnostic work, and the warranty supplied should allow for that.
It’s clear that our communication has fallen short of expectations. If you have any further questions, please contact me directly at 028.managers@yeomans.co.uk so I can review your case in full and work towards a satisfactory resolution
Regards
Peter Spicer
Aftersales Manager
Excellent service…
I am not a customer of Yeomans SEAT Exeter, but they sorted a safety recall on a second hand SEAT I had bought elsewhere privately. The service provided was excellent. Lovely, friendly and helpful staff. They dealt with the safety issue and another issue at my convenience and even washed the car afterwards. I would highly recommend this garage
November 6, 2025
Unprompted review
Reply from Yeomans
Thank you so much for your kind words and for taking the time to share your experience. Even though you didn’t purchase the vehicle from us, we believe every driver deserves safe and reliable motoring and we are happy we could help. We will be sure to pass your feedback on to the team. Thanks again for recommending us, and we hope to see you again in the future.
Positive Experience
We had such a positive experience at Yeoman's Honda in Eastbourne.
Mark Wolff was professional, extremely knowledgeable and helpful with our purchase of a used Honda CRV.
We had lots of questions, that he answered patiently, and helped us to choose an amazing car within our budget range.
October 24, 2025
Unprompted review
Reply from Yeomans
Thank you so much for the brilliant review! We are pleased to hear you had such a positive experience with us at Yeoman's Honda in Eastbourne.
Hearing that Mark was professional, super knowledgeable, and patient with all your questions really means a lot to us. That's exactly the kind of service we strive for! We're so glad Mark could help you navigate your options and find that amazing used Honda CRV that fit perfectly within your budget.
Thanks again for choosing Yeomans Honda!
My car was in for a service and MOT…
My car was in for a service and MOT yesterday at the Indian Queens branch. There was an issue with the exhaust which meant it failed the MOT, a part was ordered and it was fitted today. Fantastic service. I asked lots of questions, Tre Arnold was great.
Thank you.
November 3, 2025
Unprompted review
Reply from Yeomans
Thank you so much for taking the time to leave such wonderful feedback regarding your recent service and MOT at our Indian Queens branch.
We're glad we could quickly resolve the exhaust issue that caused your initial MOT failure. Providing fantastic service and getting your car back on the road safely and swiftly is always our top priority, and we're pleased the part was ordered and fitted so promptly.
It's especially gratifying to hear your positive comments about Tre Arnold. Thank you once again for choosing us for your car's care!
Superb Service from Yeomans (Honda) Worthing
Our car purchase from Yeomans (Honda) Worthing was a fantastic experience from start to finish.
It was apparent that our custom was valued and Ethan, our Sales Advisor gave exceptional customer service. Thank you for all your great help and expertise.
October 31, 2025
Unprompted review
Reply from Yeomans
Thank you so much for taking the time to share your feedback. We are so pleased to hear that your car buying experience at Yeomans Honda Worthing was fantastic from start to finish. It’s wonderful to know that you felt valued and well looked after throughout the process.
We will be sure to pass on your kind words to your Ethan.
Thank you again for choosing us, and we hope you enjoy every mile in your new car! If there’s anything more we can assist with in the future, we’re always here to help.
Another Poor Experience!
*** following on from my previous review below. I have decided to reduce my rating to 1 Star.
After not being able to contact the company directly, I was actually contacted ... only after writing a bad review. The Customer Service Manager called, was very polite and accepted the whole process was a bit of a shambles. He said he was going to go away, look at what happened and call me back with a resolution. Weeks later, no call back!!
You have to wonder what the point is in customer services doing this, it would be better just not calling at all.
Cemented my decision not to use the company again!
Poor Experience
I've had to use Yeomans Van Centre in Exeter several times. I generally find the staff friendly and helpful, although this time it has been pretty bad!
I took my van in for repair, was told I would receive a call back that day, no call came. When I rang them the next day, they apologised and said someone would look at my van that day.
I received a call to say that they could repair it (for a very expensive amount) and would be fixed by midday. It is an hour commute from where I live, arrived at 13:00 to say my van hadn't been fixed yet, no one called and relayed this. I was then told they would deliver it back to me the following day.
I now have my van back, but there are issues and, I'm not exactly sure why, but a large amount of what I think is glue on my windscreen, directly in my eye line. Not sure how this has been allowed to leave the repair center in this state, and how the person driving it back to me hasn't noticed.
For 3 days now I have been trying to call the service center but the phone rings out, the answer machine is full so you can't leave a message. The only department that answers is the sales department (surprisingly enough!) and they say they will email the service department and someone will return my call. Which for 3 days now they haven't.
Very poor service throughout and will not be returning to to use again.
November 1, 2025
Unprompted review
Reply from Yeomans
Thanks for your Feedback, I apologise that we fell short of the mark, especially around communication. It is our goal to make it easy and enjoyable for our customers to transact with us and this clearly has not been the experience that you have had. I understand that the Aftersales Manager has now made contact, but should you have any further issues or concerns please feel free to contact me directly on the email address below. Greg.hawkins@yeomans.co.uk
Superb service from Yeomans Honda Guildford
We recently purchased a new car from Yeomans Honda Guildford and received fantastic service from start to finish. Sherine was extremely professional and attentive and being open on a Sunday was so convenient. Nothing was too much trouble. Great experience.
October 26, 2025
Unprompted review
Reply from Yeomans
Thank you for your positive review! We are absolutely delighted to hear that you received fantastic service from start to finish when purchasing your new car from Yeomans Honda Guildford.
It’s great to know that Sherine was extremely professional and attentive during the process. We also appreciate you mentioning the convenience of our Sunday opening hours—we aim to make the car-buying process as easy as possible for our customers!
From buying the car from start just to finish, perfect to…
From buying the car from start to finish, was perfect. Sophie carrot, was very helpful and friendly. What a credit she is to scoda. You’re a lucky company to have her. Certainly recommend scoda to friends and family
October 23, 2025
Unprompted review
Reply from Yeomans
That's brilliant to hear! Thank you for your review. We're pleased that your car buying journey with us was perfect. We're proud to have Sophie on our team and will be sure to pass along your kind words. Should you require any further assistance, please let us know. Many thanks!
I bought my second car from ŠKODA…
I bought my second car from ŠKODA Bridgwater last week. I was very pleased with the service I received, especially from the sales person Sophie Carrott, who was excellent- friendly, knowledgeable and efficient. The whole process went smoothly and I never felt pressured into buying.
October 17, 2025
Unprompted review
Reply from Yeomans
That's fantastic to hear! Thank you for taking the time to share your positive experience with ŠKODA Bridgwater.
It's particularly wonderful to read your praise for Sophie Carrott. We're very proud to have her on our team, and your description of her as friendly, knowledgeable, and efficient truly captures the high standard of service we aim for. Making sure the process goes smoothly and that customers never feel pressured is a core part of how we operate, so we're thrilled that was your experience.
We value your continued loyalty and look forward to seeing you again for any future needs!
Amazing -Yeomans Mazda Bexhill - Liam
Liam at the Bexhill branch is a credit to your company. He took his time with us, we were not entirely sure if we were ready to buy a car or if they even had what we wanted. Sure enough he found us what we'd been looking for within our price range at another Branch. At no point did Liam rush or pressure us. He arranged for us to test drive a similar car to see if we liked it whilst transferring the car we liked to their showroom. Nothing was too much trouble. When the car had arrived we test drove that one and that was it, we knew we had to have it. Liam answered all our questions even ones we never knew we needed, his knowledge on Mazdas is vast.
Having previously always brought second hand cars privately, I didn't quite know what to expect from a main dealer.... well I won't be going anywhere else from now on. The service is incredible and we will definitely be back to see Liam when we are ready to upgrade again in the future.
October 10, 2025
Unprompted review
Reply from Yeomans
Thank you so much for taking the time to share your incredible experience! We are glad to hear that Liam was such a credit to our team and made your car-buying journey so smooth and enjoyable.
It's great to know that Liam was able to take the time to truly understand what you needed. His dedication to finding you the perfect Mazda without making you feel pressured is exactly the kind of service we strive for. Should you require any further assistance, please contact us. Many thanks!
Great Service and Friendly Faces
Visited Yeomans Honda Farnham yesterday to get my telematics activated. I was greeted with a kind and friendly gentleman who went above and beyond to help me. I will definitely go back to them again in the future!
October 14, 2025
Unprompted review
Reply from Yeomans
Thank you for taking the time to share your positive feedback. We're glad to hear you had such a positive experience at Yeomans. It's great to know that a member of our team was able to provide the friendly and helpful service you deserved. We appreciate your business and look forward to welcoming you back to the dealership for any future needs!
Shocking quote of +£2000 repairs
Shocking quote of +£2000 repairs which proved to be £300 from a reputable garage. Their video report cited multiple failed parts which they could not possibly have known from just looking at and felt justified to simply state it all needed replacing which it did not. Do not get your car serviced here!
September 10, 2025
Unprompted review
Reply from Yeomans
Thank you for your feedback. We're sorry to hear that you were left feeling disappointed following your recent visit to Yeomans Honda Worthing.
We’d like to clarify that during our inspection, our trained technicians identified several items which we are duty-bound to bring to your attention, even if they are not urgent. This is part of our commitment to customer safety and transparency. Our video report was designed to visually support our observations, and at no point did we state that all items required immediate replacement.
We understand that another garage offered a different view and pricing for the work, and while we respect that every garage may have a slightly different approach, our assessment was made in good faith based on manufacturer guidelines and our duty of care to you as a customer.
We’re sorry if our communication led to any confusion or concern, and we appreciate your feedback as an opportunity to improve how we explain our recommendations.
If you'd like to discuss your experience further, we’d welcome the opportunity to do so. Please feel free to contact us directly.
Yeomans Plymouth Nissan
Yeomans Plymouth Nissan. Purchased a new van from them in April 2025, only to find out in September 2025 they had given us the wrong registration number. Van has now gone wrong, 4 visits and they still have not corrected. No apologies, No follow through on problems, no contacts. We constantly call them.
October 6, 2025
Unprompted review
Reply from Yeomans
Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience and frustration you have experienced.
Following your initial concern regarding the incorrect registration number, we arranged for our driver to travel to Warwickshire to replace your number plates.
Unfortunately, there is currently a known issue with the Nissan Consult system that is preventing the reprogramming of replacement cameras. This matter has been escalated to Nissan IT, and we are closely monitoring for updates.
We personally check daily for any progress on this issue, and have spoken with you directly to confirm that once Nissan IT releases the software update, we will contact you immediately to arrange for the programming to be completed.
Once again, we apologise for the ongoing delays and communication gaps caused by circumstances outside our direct control. We truly appreciate your patience and understanding while Nissan works to resolve this technical issue.
Regards
Will Smith, Service Manager
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