YES Energy Solutions Reviews 

495
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 213 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the incredibly friendly and professional staff for providing remarkably helpful advice and practical energy-saving tips during phone calls. Customers genuinely appreciate the patient, understanding approach of the advisors and the extremely useful information shared to help keep homes warm throughout the winter. However, some customers also noted frustrating issues with missed appointments, poor communication, and a total lack of meaningful assistance. A few reviewers felt that the services offered failed to deliver practical help for their specific situation, leaving them disappointed with the support received.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their knowledgeable, helpful, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and professional agents.... See more

Service

Customers consistently note positive experiences with service, highlighting the friendly, professional, and... See more

User experience

Reviewers highlight positive aspects of user_experience, expressing great satisfaction and appreciation for... See more

Customer communications

Users describe ambiguous interactions with contact, noting that representatives often called precisely at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Paul, Hayley and Naomi, we're so very patient, supportive and kind , regarding my circumstances..... I'm a very private and proud person , who has worked all my life , until circumstances change... See more

Company replied

Rated 5 out of 5 stars

Luke rang me at the time I'd been advised. He was friendly and helpful. He took the time to search for any help I might be entitled to and actually listened to my concerns. Unfortunately, as I live in... See more

Rated 5 out of 5 stars

The very friendly, excellent customer service skills of Prav Makh! Speaking clearly and explaining everything to me and accepting my constant interruptions! Made me feel very comfortable explaining a... See more

Rated 5 out of 5 stars

Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very posi... See more


Company details

  1. Energy Equipment and Solutions
  2. Gas Installation Service

Written by the company

YES Energy Solutions is a company with a strong social purpose. Everything we do is centred on our goals: Reducing CO2, reducing carbon emissions and alleviating fuel poverty. We're a Community Interest Company, which means we reinvest the money we generate back into our communities. We don’t have shareholders to satisfy which enables us to generate profit to put back into the community and continue our critical work. Our Advice Line is available for homes across England, Scotland and Wales offering free, dedicated advice on saving money on energy bills. We can offer confidential income maximisation and more with our holistic, wrap around support. Our Projects team manage the installations to help reduce your bills and your carbon footprint. The Projects team work with local authorities on the management and delivery of their funded schemes. Our ECO team work with our accredited installer network to help provide funding and more on installations through the Energy Company Obligation and Great British Insulation Scheme funding.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

495 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(495)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke with lovely young lady

Spoke with lovely young lady, Emilie, and she was so kind & understanding with genuine empathy.
I would strongly recommend that people with mounting energy debts contact this company for sensible advise.

May 13, 2026
Unprompted review
Rated 5 out of 5 stars

Had a phone call today with Luke

Had a phone call today with Luke, very pleasant and helpful. Gave me relevant advice, also made a referral regarding my boiler which was followed up five minutes later by a call from Cadent. Very positive experience thank you Luke.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

…Outstanding Professional Support and Excellent Customer Service

Excellent Support and Professional Service
I had a very positive experience with YES Energy Solutions. Their team contacted me regarding energy support and explained clearly the assistance and services they could provide. From the beginning, they were professional, respectful, and very helpful.
They took the time to answer my questions patiently and made the whole process easy to understand. It is clear that they genuinely care about helping people and providing suitable support based on individual circumstances.
I truly appreciate their excellent customer service and professional approach. I would highly recommend YES Energy Solutions to anyone looking for trustworthy and supportive energy advice and assistance.
Thank you to the whole team for your help and kindness.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised by the…

I was pleasantly surprised by the advice and support I received from the advisor, Luke. He was patient, extremely knowledgeable, and informative, without being overwhelming. He showed genuine empathy, and because of his support, I now feel able to sort out my debts and maintain my finances moving forward.
There are many services out there, but this one truly stands out to me. Thank you, Luke, for going above and beyond my expectations.

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Prav Makh…

I had a great experience with Prav Makh from Yes Energy Solutions. He was very helpful, informative, and took the time to explain everything clearly so I could understand my options.

He also guided me through switching my E.ON energy from pay-as-you-go to a billed payment, which made things much easier for me to manage.

I really appreciated his support and professionalism throughout the process. Thank you again!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

YES: What an excellent free and independent advice Network

A 'Cadent YES' call from your representative yesterday was in response to a request to check my excess energy situation incurred over a period of time during the winter when family members came to stay.
I can't recommend highly enough the quality of the service YES provided offering energy support and excellent advice and guidance.
I was notified beforehand about a planned phone call.
Their in depth assessment was both professional and friendly. He also ensured that I was fully aware of other available help. The call was followed up with an online survey to help pursue this advice. Thank you also for the YES energy solutions 'Energy Advice Guide', part of a great pack containing handy tips to help put advice into action. Thank you!

April 30, 2026
Unprompted review
Rated 1 out of 5 stars

I was asked to leave a review

I was asked to leave a review. Was supposed to have a call today. Never happened as I had received an email to say they would send advice instead. Then I get another email from the person I was supposed to have the call with asking me to leave a review. A review on what. They never contacted me .

April 28, 2026
Unprompted review
YES Energy Solutions logo

Reply from YES Energy Solutions

Hi Catherine, thanks for taking the time to share this, we’re really sorry for the frustration this has caused. This isn’t the experience we’d want for anyone. We’ve shared your feedback with our Advice team so they can look into this properly, and someone will be in touch with you directly. If you’d prefer to speak to someone sooner, you’re very welcome to call the team on 08081 642 444. Thanks again for flagging this with us.

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