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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, highlighting their durability and comfort. Many also appreciate the efficiency and helpfulness of the customer service team, noting quick responses and professional assistance with order changes and issues. The delivery service is often described as quick, with items arriving on time or even earlier than expected. However, some people were dissatisfied with various aspects. A number of customers reported issues with product sizing being inaccurate or inconsistent, particularly with gloves. There were also concerns about the return policy, and others experiencing difficulties with items not being eligible for return or exchange. A few reviewers also mentioned long delivery times, especially for pre-orders, and a lack of communication regarding order status.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. Many reviewers praise the excellent... See more

Order

Customers had ambiguous experiences with order. Many reviewers praised the ordering process, noting quick... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the quick, efficient, and... See more

Delivery service

People report ambiguous experiences with delivery service. While some customers praise quick delivery, with... See more

Response time

Consumers find response times to be ambiguous. Many reviewers appreciate the quick responses, efficient... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I revised this review from one to two stars. I bought a pair of gloves and wanted to return them. They refused the return. I pointed out that UK consumer law is that any online order (nearly every... See more

Rated 2 out of 5 stars

I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score). I purchased multiple i... See more

Company replied

Rated 5 out of 5 stars

The ordering experience was great. I made a mistake with my size and reached out to customer support before the order shipped. They swapped the size on my order and sent updates within 5ish minutes.... See more

Company replied

Rated 5 out of 5 stars

Yokkao delivers fast, and makes tracking your package simple and easy. If there’s any questions about products or release dates or anything of the sort, yokkao makes it a point to get back to you fast... See more

Company replied


Company details

  1. Sportwear Manufacturer
  2. Sportswear Store

Written by the company

Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.


Contact info

3.1

Average

TrustScore 3 out of 5

290 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 44% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Great product but lead time is a joke

Great product, but lead time is just a joke... said in stock, a week for delivery but I'm still waiting for my order made a month and half ago. The excuse for it, high volume of order.

July 31, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Dear Rapahel,

We would like to thank you for taking the time to share your experience in shopping with us. Please give us the chance to address the different points that you made:

We truly regret that our service did not meet your expectations and we would like to extend our sincere apologies for the slow delivery of your purchase. There are a couple of factors why this happened.

First, the global covid-19 pandemic has had such a tremendous effect on the delivery services and shipping companies all around the world. Second, the war in Ukraine has had its own negative impact on the delay in shipping services and even in the increase in shipping costs. Unfortunately, both of those are beyond our control.

We hope this will help clear things up. If you'd like to discuss this further, please feel free to get in touch with us at customerservice@yokkao.com.

Best Regards,

YOKKAO Team

Rated 4 out of 5 stars

I love the gear

I love the gear, we have shin pads as well as fight apparel. The Yokkao products have vibrant designs and always receive compliments. My only suggestion would be offering free shipping promos from time to time or reduced shipping costs for their Ambassador program. Charlie10

June 8, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Dear Analisa,

Thank you for taking the time to share your experience in shopping with us. We are very pleased to learn that you love the gear as well as the fight apparel that you ordered. We are always trying to make the best possible products in order to satisfy our beloved customers.

We also appreciate the suggestions and we will certainly take them into consideration.

Best Regards,

YOKKAO Team

Rated 5 out of 5 stars

Recent got shin guards

Recent got shin guards, gloves and glove cleaner from them and their product was way better then I expected. Shipping was quick and the build quality so far is awesome!

June 6, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Dear Michael,

We would like to thank you for taking the time to share your experience in shopping with us. And we are happy to know that you love our products and that they exceeded your expectations. We are proud of all our products because we know the care and effort that was behind the production of each and every one of them and we will always strive to improve to continue exceeding what our customers expect from us.

Lastly, we are also pleased that you received your order quickly and in the best possible condition. We hope that you continue shopping with us in the future.

Best Regards,

YOKKAO Team

Rated 5 out of 5 stars

Never had a bad experience

Never had a bad experience with Yokkao in terms of customer service, shipping, etc. however, with their gloves, i’ve had issues with the velcro not lasting a long time. other than that, all is well.

May 27, 2022
Unprompted review
Rated 5 out of 5 stars

Great service at yokkao

Last week I ordered mango retro shin guards at yokkao, unfortunately there where more orders than was expected and the order time was changed to 3 weeks.
Fortunately they all sent this to me in an email and a list with alternatives that could be delivered earlier.
I chose the white vertical shin guards now fast forward 6 days and they arrived.

The quality of the shin guards are really good.
They also have great and creative designs for their products.
I’ve already trained a couple times with the shin guards and I hope will be using them for my first amateur match.

So everything in short:
Great quality, great service and a very personal approach from the people at yokkao.

May 13, 2022
Unprompted review
Rated 5 out of 5 stars

GREAT QUALITY GEAR

GREAT QUALITY GEAR - MADE W/ REAL LEATHER SO THEY DONT GET THE STANK - GREAT CUSTOMER SERVICE. I HAD ORDERED SOME ITEMS THAT WERE ON BACK ORDER - THEY EMAILED ME RIGHT AWAY AND INFORMED ME OF OTHER OPTION THAT WERE AVAILABLE, I OPTED TO WAIT AND MY GEAR CAME IN A COUPLE OF WEEKS. LOVE ALL THE FRESH COLORS AND NEW DROPS.

April 15, 2022
Unprompted review
Rated 1 out of 5 stars

Not Worth It

I have purchased multiple gloves and didn't have any issue however they recently sent me the wrong size and now are refusing to return them unless I pay over $15 in return shipping fees. The gloves are beautiful but the customer service is horrible. I have been trying to get this sorted out but the only person to contact me is using a different name and even started harassing me on the weekends with phone calls arguing about company policy.

March 15, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

We are sorry for the negative experience but we have conducted a thorough investigation into the matter and wish to address the points that have been made in this review:

1) We received a request for exchange from reviewer who insisted that we sent her the wrong size of gloves (12oz gloves instead of 14oz).

2) Based on our records from the system, reviewer had -in fact- made an order for a 12oz gloves and not 14oz gloves as she had suggested.

3) We explained to her, apologized for the inconvenience and offered an exchange. Based on our exchange policy (yokkao.com/pages/customer-service), shipping and handling costs for exchanges are to be covered by the customer and original shipping cost is also non-refundable.

We are always striving to provide the best shopping experience and we hope that this helps to clear things up.

Best regards,
YOKKAO Team

Rated 1 out of 5 stars

Premium Clothes but Worst Service Ever....

Delivery on website states 3-5 days but took almost 3 weeks and I missed my sons birthday. They're unwilling to refund. I will NEVER buy from Yokkao again and, sadly, only learnt of other poor similar experiences by talking recently to other past customers who also had the same negative opinions. Yokkao customer service is terrible and they could not care less about their customers.

March 15, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Dear Herts1,

We regret that our service did not live up to your expectations and would like to apologize for the slow delivery of your purchase. This has arisen due to the global covid-19 situation which has impacted delivery services and shipping companies around the world. Regrettably, these things were beyond our control.

We hope that this helps to clear things up. If you’d like to discuss this further, please feel free to get in touch with us at customerservice@yokkao.com.

Best regards,
YOKKAO Team

Rated 1 out of 5 stars

Yokkao delivery time

Yokkao lies on there website about the time of delivery. It says 3-5 days and that time may very. But this is not a time difference. I order shorts as a gift to my brothers birthday. But as you you probably understand I dident get it in time. It’s now been 3 weeks and the last email that I received that they will get the product next Monday and after that they will ship it to me. So if you live in Europe choose another brand because they have to poor delivery’s. my friend ordered before me and he had the same problem. His package even got lost! I tried to message them in order to se if they could compensate me in anyway shape ore form but they just sent me an email saying I could refund the product. Think two, three times before ordering from Yokkao if you live in Europe.

February 1, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Dear Carl-Johan,

Thank you for taking time to share your experience shopping with us. Please allow us to address the points you have made:
We regret that our service did not live up to your expectations and would like to apologize for the slow delivery of your purchase. This has arisen due to the global covid-19 situation which has impacted delivery services and shipping companies around the world. Regrettably, these things were beyond our control.

With regards to your friend’s purchase, the package was unfortunately lost by the courier during shipment which is beyond our control. We wish to inform you that a refund has already been made directly to your friend.

We hope that this helps to clear things up. If you’d like to discuss this further, please feel free to get in touch with us at customerservice@yokkao.com.

Best regards,
YOKKAO Team

Rated 5 out of 5 stars

Best most in demand gears in fight…

Best most in demand gears in fight sports yokkao has that luxury effect in all their products..... I love the products,ive been using their,gloves,shorts,heavy bags,pads,and mitts for like 7 years now... everytime i order....products are always awesome,well packed...shipping is fast....products are really good...best quality and look...yokao customer service is also very helpful......ive ordered alot now...i also sell it in my country here in the Philippines...i have alot of yokkao products on my collection..i still want more....thank you yokkao...looking forward my next order again

January 28, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Dear Louie,

Thank you for support over the last 7 years! We are honored to have become a part of your life and look forward to your support for many more years to come.

Best regards,
YOKKAO Team

Rated 5 out of 5 stars

Beautiful and high quality gear!

Beautiful and high quality gear!

Would recommend to any school.

January 22, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Hey David!

Thank you for your kind words and leaving a 5-star rating. We really appreciate your support!

Best regards,
YOKKAO Team

Rated 5 out of 5 stars

Great Gear, Helpful Customer Service

Their gear and clothing are both very high quality and unique. Yokkao customer service has always answered my questions quickly, and assisted with size exchanges promptly.

January 22, 2022
Unprompted review
YOKKAO  logo

Reply from YOKKAO

Hi Noah,

We strive to provide the best customer experience and are pleased that you are happy with your YOKKAO purchases. Thank you for your 5-star rating!

Best regards,
YOKKAO Team

Rated 5 out of 5 stars

Great quality for all the gear ive…

Great quality for all the gear ive bought. Ive got thai pads, belly pad, 2 sets of gloves. The leather on these is unmatched and everything feels really solid. Its held up great and I expect it to for years. Ive also got multiple pairs of carbonfit shorts and they hug my muffin top well while letting me have a full range of motion while kicking. Quality is great and the styles are always changing which is refreshing.

January 10, 2022
Unprompted review
Rated 5 out of 5 stars

One Clear Winner of Muay Thai…

When first coming into the art of Muay Thai, I was unsure of what brands were the best, which were quality, and what was reliable. After soon talking with fellow teammates and training partners it was clear Yokkao was at the top. Their site offers many different places to shop so wherever you are you can get Yokkao gear! They have a wide range of gear including everything you need; from gloves to even heavy bags they have it all. Their gloves are some of the highest quality leather I have ever trained with, and all their clothing from training gear to street wear feels a premium far more than it is listed for. Yokkao also offers deals regularly so it is best to subscribe to their email service for the latest news! I have never been more happy with Yokkao and is it hard justifying buying other brands when everything from Yokkao is of such high quality. So happy to be an ambassador and to let people know my personal experiences and get them involved with Muay Thai and Yokkao!

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Wow Just F**king Wow

When I first started I didn’t know exactly what I needed or wanted to train with that’s when I came across the yokkao brand and let me tell you the customer service was Phenomenal every message I sent was answered in a timely manner and also with great knowledge of the products at this point I was hooked I had to try the products if they put that much time in their customer service and I was not disappointed the products are awesome real leather made of quality materials and last a lot longer then other company I have seen so if you ever wonder why yokkao is yokkao is because it is the best of the best

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Yokkao Green Bleeding Gloves

The recent purchase I made of my Yokkao Bleeding Boxing Gloves was a great investment! They are durable, high quality, and protect my hands. Great design that expresses my personality and love of Muay Thai.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

better shin guards al world

I have had experiences with many shin guards, but after I tried these yokkao I was amazed, they gave me so much protection to the foot, they don't give problems to pull, the thing I liked most is the stiffness, yokkao makes me crazy

December 3, 2021
Unprompted review

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