I revised this review from one to two stars. I bought a pair of gloves and wanted to return them. They refused the return. I pointed out that UK consumer law is that any online order (nearly every... See more
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Review summary
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Reviews shaping this summary
I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score). I purchased multiple i... See more
Company replied
The ordering experience was great. I made a mistake with my size and reached out to customer support before the order shipped. They swapped the size on my order and sent updates within 5ish minutes.... See more
Company replied
Yokkao delivers fast, and makes tracking your package simple and easy. If there’s any questions about products or release dates or anything of the sort, yokkao makes it a point to get back to you fast... See more
Company replied
Company details
Written by the company
Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
Contact info
Domita LLC 7881 W. Charleston BLVD STE 155 , 89117, Las Vegas, United States
- customerservice@yokkao.com
- www.yokkao.com
3.1
Average
290 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
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Worth the wait...but there's a wait
Still struggling with the delayed shipping on everything. The gear is good, but when the shipping date is pushed back again and again, with no notification, it's frustrating. I get it, factories take the time they take, materials need to be available, but build up some stock, and/or develop a notification system when something will not be ready on the published date. Delays and lack of communication are things that will lose customers and damage your reputation. The gear is still good, the quality is excellent, but getting it has become very difficult, and that's going to be a problem.
August 9, 2023
Unprompted review
Reply from YOKKAO
Dear Erin,
Thank you for taking the time in sharing your experience in shopping with us. Please give us the chance to address the different points that you have made.
About the shipping delay, we are sad to say that it is beyond our control. Any global shipping issue that causes the delays is not something that we can do anything about. We can only hope for the situation to improve so that the delays will be less frequent or disappear completely.
With the lack of notification, we know we can do better in that area. Please be aware that we are always looking for better ways to communicate with our customers and make you aware of the situation regarding your orders.
However, we are also happy to know that you are satisfied with the quality of our products. If there is one thing that we can continue to assure our customers, it’s that the quality of our products will never change and we are, in fact, always working on improving them.
Be assured that we are always looking for ways to improve our overall services to give all our customers a wonderful overall experience. We hope this will help clear things up and if you want to discuss this further, please reach us at customerservice@yokkao.com.
Best Regards,
YOKKAO Team
Buy third party, their customer service is a scam
This is now the second time I've ordered something from yokkao and customer service doesn't follow through. The first time I ordered shin guards and needed to return them, I paid the return shipping fee ($55). "Lucy" from customer support emailed me once and never again. I spent weeks trying to get a hold of her through email and phone, but gave up. The second time was just recently. I ordered a bunch of workout apparel, only to receive maybe half of my order. I was missing two pairs of socks, two shirts, and some other things. I had only received one of each. It was a $334 order, to which I got maybe $150 worth of stuff. Contacted support again, heard back from "Lucy" one more time...and was then ghosted again. Emailed multiple times, the number to call doesn't work, constant busy signal. Customer service is a scam. Just buy third party, at least you'll be working with real and competent people. Personally this company doesn't deserve your money, and I've spent thousands with yokkao. Such a poorly run operation.
July 21, 2023
Unprompted review
Outstanding Quality Of Boxing Gloves
Outstanding quality of boxing gloves, YOKKAO's customer service was commendable. The ordering process was smooth and hassle-free, and my gloves arrived promptly and well-packaged. I appreciated the brand's dedication to ensuring a positive customer experience from start to finish.
May 15, 2023
Unprompted review
Reply from YOKKAO
Dear Alexander,
Thank you for taking the time and effort to share your experience in shopping with us. It makes us feel happy to know that you were pleased with our customer service and that the ordering process was smooth and hassle-free.
We want to stress that we have always prioritized our customers and that is reflected in our customer service. Our desire is to provide all of our customers with an exceptional and satisfying experience every time. We are thrilled that we were able to do it for you as well when you purchased your pair of gloves from us.
We would like to assure you that we will continue to make our customers our priority. Our company will continue to be dedicated to that in the future. Thank you for the purchase and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO
Poor Customer Service, Unresponsive, SLOW Postage
I made this order on the 24th of March last month, I ordered six items totalling $962.20 including $158.00 shipping. The two items they have shipped already were the items without the discount and the items I wasn’t worried about at all. However there are still 4 items which haven’t been shipped, I’ve sent multiple emails asking when these will be shipped with no response. Having a terrible experience and definitely won’t be ordering from here again. Stay clear unless you’re willing to wait over a month for your items and pay a ridiculous amount for shipping. Will update the review on arrival of the other items.
March 24, 2023
ridiculous experience
Made a purchase of three big items (shinnies, gloves and all) over 5 weeks ago. Still hasn’t arrived! Instead Yokkao emailed me the other day saying I have 2 days to pay a HUGE customs bill otherwise the package will get demolished without refund (despite having bought it from a .uk shop to a uk address). Can’t describe how ridiculous it has been to try and talk to The company about this order.
March 5, 2023
Reply from YOKKAO
Dear Richard,
Thank you for taking the time to share your experience in shopping with us. Please allow us to have a chance at addressing the different points that you have made.
First of all, we would like to mention that making pre-orders of our products does take some time. It also does not help that delivery has been suffering from delays on a global scale and not just in Europe. And lastly, we must inform you that we are not responsible for customs there in the United Kingdom as we ship our products from Europe.
It is our hope that this will help clear things up. If you would like to discuss things further, you can reach us at customerservice@yokkao.com.
Best Regards,
YOKKAO Team
BAD company to associate with... stay away
The merchant sent defected items and refused to accept it or issue refund even after receiving the items back! I paid $17.38 shipping them back because they refused to accept that there's possibility that they have sent defected items AND to pay for the return shipping. Now I am out the original payment AND shipping. They also refused to work with my credit card dispute center. Bad bad bad business all around!! Stay away!!!
December 14, 2022
Unprompted review
Shipping charges, doesn't come from UK.
They don't think to let you know that there will be extra shipping charges etc on tip of the already steep prices even if you live in the UK lol... comes from Italy even though its called Yokkao.uk, so that's an extra 50quid which wasnt mentioned on top of the 300 I had already just spent on like 2-3 items just bring your prices down slightly to counter the shipping charges people are having to pay, dont get this problem at Fairtex... also if I'd ordered it all separately UPS said there would be no charges makes no sense
January 18, 2023
Unprompted review
Reply from YOKKAO
Hi K,
Thank you for taking the time to share your experience in shopping with us. Please give us the chance to address your concerns.
First of all, we would like to refer you to our shipping policy: https://uk.yokkao.com/pages/shipping
Please also note that our warehouse is located in Bangkok, Thailand, and from there, we ship our products to different countries around the world. As for the shipping costs, any additional duties or taxes are to be paid for by the customers.
We hope this helps clear things up and if you want to discuss things further, please reach us at customerservice @yokkao.com.
Best Regards,
YOKKAO Team
Totally solid choice
I've never had a problem with the service or the gear. I've still got the Matrix shin guards I purchased years ago, and they've held up very well. My gloves, shorts, and t-shirts are all comfortable and holding up well. I love the style and flair Yokkao gear has, and I'm always happy to tell people where I got it when they ask. I couldn't be happier with everything I've bought, to the point where I joined their ambassador program. I believe in this gear and I'm happy with the company.
January 5, 2023
Unprompted review
Reply from YOKKAO
Dear Erin,
Thanks for taking the time to share your experience in shopping with us. We are very happy to know that you are very satisfied with the quality of all the products that you have purchased from us, from the shin guards to the gloves, shorts, and t-shirts.
At YOKKAO, we have always taken great pride in producing combat sports products that are known for having the very best in quality. We want our customers to enjoy using them and also use them for many years. And the look and style of our gear have always been one of our trademarks.
We are also very pleased that your satisfaction with our brand has even led you to join our ambassador program. There are a lot of benefits and surprises to look forward to as one of our ambassadors.
Thank you for believing in our brand and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO Team
They initially sent me the wrong gloves…
They initially sent me the wrong gloves but as soon as I emailed asking for a replacement they sent it straight away (before I could even send the wrong gloves back) and I had received the right order that same week. I really appreciated their quick response and action as the order was meant to be a Christmas present, so regardless their initial mistake I’d give them a 5 star overall :) thanks very much
December 16, 2022
Unprompted review
Reply from YOKKAO
Dear Rebeka,
Thank you for taking the time to share your experience in shopping with us. We are quite happy to know that you got the right gloves after you were initially sent the wrong pair.
At YOKKAO, it has always been our mission to not just produce the best combat sports gear and equipment, but also to provide outstanding customer service. We try to address any mistakes or misunderstandings as soon as possible. In your case, we made it a point to send you the right pair of gloves even though we have not yet received the initial pair that was sent to you. It is important to us that we satisfy our customers as much as possible.
We appreciate that you gave a very positive review regardless of the incident. We hope you continue to shop with us in the future.
Best Regards,
YOKKAO Team
Best comfort for Muay Thai gloves
My first pair of gloves (razor wire) were gifted to me Feb 14, 2022. I use to use venum and I quickly retired them because the material was awful (peeled off and material Inside felt sandy) and my hands were not snugged in the glove. At the end of training my hands were hurting. With Yokkao gloves my hands fit perfect, enough room with wraps, great support around my hand and wrist. The support and comfort is a must for me.
When it comes to style, Yokkao has the best unique designs. I just ordered my boyfriend the primate gloves. The order was on time and I had no issues.
My boyfriend also gifted me the ANIMALIER this past October. He ordered the wrong size and he was able to exchange them without an issue.
If you are concerned with the return policy. They have their return policy on the bottom of their website. Definitely read it to be aware of their return policy.
Don’t keep putting these gloves on your wish list. Buy yourself a pair today, trust me you won’t regret it
December 2, 2022
Unprompted review
Reply from YOKKAO
Dear Jess,
We would like to thank you for taking the time in sharing your experience shopping with us. It made us very happy to know that you were satisfied with the quality of our Muay Thai / boxing gloves.
At YOKKAO, it has always been our aim to produce quality fight gear that is extra comfortable for our customers. We also make sure that it offers adequate protection while providing some much-needed support. And we have always been known for our unique and eye-catching designs. That is part of our mission to offer high-quality combat sports gear that is also the coolest looking in the market.
We are happy and excited that you ordered our new Primate gloves for your boyfriend. All we can say is that you and your boyfriend will be delighted and satisfied with its overall quality. That we can guarantee.
Also, we want to thank you for mentioning our company’s return policy. It is simple enough to follow and we are glad that you and your boyfriend had a pleasant and satisfying experience when you exchanged the gloves you purchased for the right pair.
Lastly, we would like to thank you for your glowing recommendation of our products. We truly appreciate it and we hope you would continue shopping with us in the future.
Best Regards,
YOKKAO Team
The material of my shin guards are top…
The material of my shin guards are top tier. They’re very comfortable and the padding is thick lol so I feel no pain when I check a kick 😅.
October 25, 2022
Unprompted review
Reply from YOKKAO
Dear Charlie,
Thank you for taking the time to share your experience in shopping with us. We are very pleased to know that you were satisfied with the quality of the shin guards that you purchased from us.
Our company has always taken great pride in producing and offering combat sports products that are top-notch when it comes to their quality. Aside from the overall quality of our products, we also make sure that our customers are comfortable when they use them. That is equally important to us.
Thanks again, and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO Team
I ordered the wrong size of shin guards…
I ordered the wrong size of shin guards and the customer service response was quick and efficient.
August 1, 2022
Unprompted review
Reply from YOKKAO
Dear JS,
We would like to thank you for taking the time in sharing your experience in shopping with us. Our team is very happy to know that you found our customer service to be both quick and efficient in responding to your concern. We put a lot of effort into making sure that we respond and take action to each and every concern of our customers. In your case, we are pleased to help you out in getting the right-sized shin guards and we hope you can start enjoying them whether for training or competing.
We hope you would continue shopping with us in the future.
Best Regards,
YOKKAO Team
Terrible delivery service.
There is no denying the quality of Yokkao products how ever the delivery and shipping is an absolute joke.I spent over £300 on gear and was eligible apparently for “free shipping” in 3-5 days.This was a month ago and I still haven’t received all of my order.They keep items on the website that are sold out and will not be coming back into stock 🤷🏼♂️🤦♂️.
On top of this for the first part of my order that arrived 3 weeks late,I had to pay an extra £45 in import duties and will probably have to do the same with the rest of my order next week (order was made all at same time.So even when they have told me if I spend more than £200 shipping is free,I have them had to pay another £90 on top.
The customer service is terrible,I am actually in Thailand at the moment and Yokkao Europe could not be and further away from Yokkao Asia with their quality of service even If they tried.
I would never use Yokkao Europe again and recommend using Fairtex or Twins to anyone looking for an all round better,cheaper and more reliable experience when buying fight gear.
October 21, 2022
Unprompted review
Reply from YOKKAO
Dear Thomas,
Thank you for taking the time for sharing your experience in shopping with us. Please allow us to address the various points that you have made.
Before that, however, we would like to express our appreciation for the fact that you acknowledged the quality of our products. Our main goal has always been to ensure that we produce only the best combat gear in the market.
Now to address your first concern, which is about the shipping of your order. Sadly, any issues with shipping are beyond our control. This delay is a case of global shipping issues that have been plaguing companies from all over the world. We would very much like to expedite the delivery of your order. However, our hands are tied and we only hope that the shipping company would make it happen soon.
Next is the issue of the extra import duties that you need to pay. This is also an issue with the shipping companies and it does not depend on us. If it was up to us, we would love for you to get your order as soon as possible.
We would also like to apologize if our customer service did not meet your expectations. Outstanding customer service is something we always strive for and we promise to resolve any issues to improve our overall service even more.
It is our hope that this will help clear things up and if you want to discuss things further, please reach us at customerservice@yokkao.com.
Best Regards,
YOKKAO Team
Items never arrive - Unprofessional
Ordered something 2 weeks ago and despite being in asia had to pay excessive shipping costs. On top of that, i never received ANY updates or information on the status of the order. Ive reached out to YOKKAO more than once but to no avail. Their customer service is awful, they dont respond, their shipping is terrible and completely unprofessional, i cant even get my money back.
October 13, 2022
Unprompted review
Reply from YOKKAO
Dear Marcus,
We thank you for taking the time in sharing your experience in shopping with us. Please allow us to address the different points that you have made.
The first one is about the shipping of your order. Issues with shipping are regrettably, beyond our control. Both the delay and the price increase are global shipping problems that do not depend on us. As much as we would like to expedite the delivery of your order, we can only count on the shipping companies to make it faster.
The second one is about our customer service and what you said was our lack of replies and updates about your order. While we found the issues with your order to be unfortunate, we would also like to note the fact that you did not provide your full name and order number in your review.
So we would like to request you to please allow our team to have the proper time to reply to your email. It would be much better for us to have clear and proper communication before you post a review. We would like to add that we do reply to everyone and we always deliver the purchases of our customers.
We sincerely hope that this helped clear the situation and if you would like to discuss things further, please get in touch with us at customerservice@yokkao.com.
Best Regards,
YOKKAO Team
Amazing head guards from YOKKAO.
Amazing head guards from YOKKAO. I find the product made of 100% genuine leather and are handmade. Ideal for Muay Thai, Boxing, and Kickboxing.
August 17, 2022
Unprompted review
Reply from YOKKAO
Dear Richa,
We would like to say thank you for taking the time in sharing your experience in shopping with us.
Our team is quite happy that you found our head guards to be amazing. They are definitely made from 100 % genuine leather and are handmade in Thailand. They are certainly designed for use in different combat sports such as Muay Thai, Kickboxing, and Boxing.
We always make it a point to produce the best products that surpass industry standards. And we hope you continue to shop with us in the future.
Best Regards,
YOKKAO Team
New Handcrafted Pad Thai Shin Guards
I ordered my first pair of pad Thai shin guards, which are very lightweight and the material is 100% pure. I am very happy with my new handcrafted pad Thai shin guards! I would definitely recommend YOKKAO for shin guards.
August 20, 2022
Unprompted review
Reply from YOKKAO
Dear Gary,
We would like to thank you for taking the time to share your experience in shopping with us. It makes us happy and proud to know that you are very pleased with your new handcrafted Pad Thai shin guards. We always strive to produce the best products in the market and continue satisfying our customers. And we are humbled that you would choose to recommend our shin guards as well.
We hope that you continue shopping with us for more of your Muay Thai and combat sports needs.
Best Regards,
YOKKAO Team
High quality gear and worth every cent
All of the gear Ive ordered feels extremely high quality and durable. Super comfortable, and all of the colors and designs to choose from make it even more desirable. Shipping is always relatively quick, if not sooner than expected
August 19, 2022
Unprompted review
Reply from YOKKAO
Dear Joshua,
Thanks for taking the time to share your experience in shopping with us. We're extremely pleased to know that you found the items to be of excellent quality and durability. And we've always put a premium on making our products comfortable. As for the designs and colors, having plenty of options in those areas is one of our trademarks.
Lastly, we also make it a point to improve our delivery and shipping services to the satisfaction of our customers.
Best Regards,
YOKKAO Team
Gloves and hand wraps arrived quickly…
Gloves and hand wraps arrived quickly and in perfect condition. Thank you! The gloves were of outstanding quality.
August 19, 2022
Unprompted review
Reply from YOKKAO
Dear Janre,
We appreciate that you took the time to share your experience in shopping with us. Our team is very happy to learn that not only did the gloves and hand wraps arrive quickly but also in perfect condition. We always make it a point to provide the best delivery and customer service to satisfy each and every one of our customers.
We hope that you continue to shop with us in the future.
Best Regards,
YOKKAO Team
Awesome find.
While browsing online for a pair of gloves, I came accross Yokkao. I haven't really tried their gloves before since I used to shop from a different brand but what I can say is that this one is really AWESOME!!! From comfort, to quality, to the design, it's terrific!
August 12, 2022
Unprompted review
Reply from YOKKAO
Dear Liam,
Thank you for taking the time to share your experience in shopping with us. We are very happy to know that you decided to give our boxing gloves a try and that you found them to be awesome. We're also so pleased to learn that you love everything about it - from the quality to the comfort and design.
Since you love our gloves so much we hope that you can also give our other products a try and that you continue shopping with us in the future.
Best Regards,
YOKKAO Team
Worst company ever!
I don't usually bother with reviewing, even when it's not great but yokkao have just stressed me out so much I have to.
They've sent me the wrong product, then they sent me faulty product, then they lied as to why DPD didnt pick the stuff up(my return items).
I can honestly say they are the worst company I've ever dealt with.
August 9, 2022
Unprompted review
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