I revised this review from one to two stars. I bought a pair of gloves and wanted to return them. They refused the return. I pointed out that UK consumer law is that any online order (nearly every... See more
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Review summary
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Reviews shaping this summary
I simply cannot recommend shopping at Yokkao, which is a shame because their products themselves are good quality (the only reason this is not a lower score). I purchased multiple i... See more
Company replied
The ordering experience was great. I made a mistake with my size and reached out to customer support before the order shipped. They swapped the size on my order and sent updates within 5ish minutes.... See more
Company replied
Yokkao delivers fast, and makes tracking your package simple and easy. If there’s any questions about products or release dates or anything of the sort, yokkao makes it a point to get back to you fast... See more
Company replied
Company details
Written by the company
Yokkao is a manufacturer apparel and equipment based in Thailand. From a complete range of products to international fight events and an unceasing drive in promoting the sport, YOKKAO’s 360-degree operations are unprecedented in the history of Muay Thai. Yokkao operates with warehouses in Asia, Europe and USA.
Contact info
Domita LLC 7881 W. Charleston BLVD STE 155 , 89117, Las Vegas, United States
- customerservice@yokkao.com
- www.yokkao.com
3.1
Average
290 reviews
Replied to 44% of negative reviews
Typically replies within 1 week
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Exceptional Customer Support
They were quick to address my concerns, provided a solution promptly, and ensured that I was completely satisfied. It's reassuring to know that Yokaao stands behind their products and is committed to customer happiness.
November 23, 2023
Reply from YOKKAO
Dear Muriel,
We sincerely appreciate your kind words and taking the time to share your experience with our customer support team. Your satisfaction is our top priority, and we're delighted to hear that we were able to address your concerns promptly and provide a satisfactory solution.
At Yokaao, we take pride in standing behind our products and are committed to ensuring the happiness of our valued customers. Your feedback reinforces our dedication to delivering exceptional customer support.
If you ever have more questions, concerns, or simply want to share your thoughts, please don't hesitate to reach out. We're here to assist you, and your continued satisfaction is of the utmost importance to us.
Thank you for choosing Yokkao. We look forward to serving you with the same level of excellence in the future.
Best regards,
YOKKAO Team
Last November 24th I placed my order…
Last November 24th I placed my order and I still don't know when it will arrive at my house. I understand that they may be overwhelmed by orders as Christmas approaches, but they also don't give an answer as to when they are going to ship the product. Very bad online shopping experience.
Finally I requested a refund of my money, which after a couple of evasion I got. I really thought this was a good brand but I was wrong. Throughout my life I have made a few international purchases and this has never happened to me.
December 15, 2023
Unprompted review
Same issue as many others in here
Same issue as many other in here. Order were supposed to be send out at certain date, never received any tracking and ive been waiting now for 3 weeks.
Customer service is horrible, they will likely never reply to your email.
November 20, 2023
Unprompted review
Reply from YOKKAO
Dear Tomas,
I hope this message finds you well. I wanted to personally reach out to address the concerns you shared in your recent review. Firstly, we sincerely apologize for any inconvenience you've experienced regarding your order placed on December 18 for a pre-order product with an expected delivery time of 3 weeks, as specified on the product page.
Upon thorough review, we acknowledge that your order was indeed refunded promptly, as per your request, before the initially expected delivery date. I understand the delay in processing your refund may have caused frustration, and for that, we genuinely apologize.
Regarding your comment about our customer service not responding to emails, we want to clarify that your case does not reflect our standard communication practices. We pride ourselves on providing prompt and attentive customer service, and we regret any perception to the contrary.
Your feedback is invaluable, and we are taking immediate steps to investigate the communication lapse you mentioned. We assure you that our customer service team is here to assist you promptly, and we are committed to addressing any remaining concerns to your satisfaction.
Please rest assured that we take your feedback seriously and are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding during this time, and we want to assure you that we are committed to learning from this experience and improving our services to meet the expectations of our valued customers.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced.
Sincerely,
Nat
YOKKAO Customer Service
Bad experience
EDIT: Still no response nor update at all even though Trustpilot contacted me because Yokkao asked for order number and mail addres to not get my review deleted. They seem to have time commenting on the questionable 5 star reviews though...
As the two reviewers previous to mine, I got the information on the website that my order will be shipped on 4th of december. I ordered mid November. As no shipping notification came along, I reached out 3 times to then get the response that there are delays and my order which was determined to be a christmas present actually won´t arrive before christmas but in january, "It will be worth the wait", they said. I responded to discuss solutions but didn´t hear back from them.
I would suggest less marketing and more customer service as a long term strategie. Won´t buy again.
December 6, 2023
Unprompted review
Love the Yokkao shorts!
I bought a pair of Yokkao shorts exceptional quality and comfort, providing a serious edge to your training or bouts. Crafted with precision, the materials ensure both durability.
December 1, 2023
Unprompted review
Reply from YOKKAO
Dear Stephen,
We hope this message finds you well. We sincerely appreciate you taking the time to share your positive experience with our Yokkao shorts. Your satisfaction is our utmost priority, and we are thrilled to hear that you find them to be of exceptional quality and comfort.
At Yokkao, we take pride in crafting products with precision to ensure both durability and performance, and it's rewarding to know that our shorts have provided you with a serious edge in your training or bouts.
If you ever have more feedback or if there's anything else you'd like to share, please feel free to reach out. We value your input, and we're here to ensure your continued satisfaction with our products.
Thank you for choosing Yokkao. We look forward to serving you with the same level of excellence in the future.
Best regards,
YOKKAO Team
Quality boxing gloves
Yokkao gloves are straight fire, no cap! The quality is off the charts, giving you that mad support and cushioning for heavy hits.
December 9, 2023
Unprompted review
Reply from YOKKAO
Dear Mark,
We hope this message finds you well. We wanted to express our sincere gratitude for your fantastic review of Yokkao gloves. Your positive feedback is truly motivating for our team.
We're thrilled to hear that you find our gloves to be of outstanding quality, providing excellent support and cushioning for those heavy hits. Your satisfaction is our top priority, and we are delighted that our gloves have met your expectations.
We also want to take this opportunity to share a bit more about our gloves. Each pair is meticulously handmade in Thailand by professional craftsmen, utilizing the highest quality of leather. This dedication to craftsmanship is deeply rooted in the rich tradition of Thai artistry, ensuring that every pair of Yokkao gloves is a testament to skill, passion, and precision.
If you ever have more insights to share or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Yokkao, and we look forward to continuing to provide you with top-notch products crafted with care and expertise in Thailand.
Best regards,
YOKKAO Team
DO NOT BUY ,YOU WASTE MONEY
I placed an order from uk and the shipping with ups is 20 pound.
It says 3/4 days for shipping, 3/4 days to arrive.After 8 days item wasn't dispatched.I requested the cancellation of the order,customer service acknowledge the request and only replies that there are shipping issues and it takes a bit longer.I asked to cancel the order again.
After 13 days they dispatched the item.
I ordered a pair of ankle support that I own already in another colour.
There is a huge dimension difference.I forwarded pictures ,the item is very big compare to the one I have.They ignored my emails for days and then they informed me that I can return it.I asked for pre paid label because the item is faulty.They declined the request.
Don t buy ,there are plenty of decent brands ,don' t waste money for buy yokkao.Read other reviews ,it is not a single case
November 29, 2023
Unprompted review
Awful shipping
I would have given no stars if that was possible. Honestly, horrendous customer services. Just don't order from them. I ordered a pair of shin pads for Christmas for my son in early October with a shipping date of 6th of November. I was told last week my order was being expedited because of a delay and now they've told me they cannot ship the item until January.
December 8, 2023
Unprompted review
I love Yokkao and i have bought many…
I love Yokkao and i have bought many different products. Yokkao has amazing gear and the quality is fantastic. Everything I have gotten from Yokkao has exceeded expectations. I will shop here again !
November 25, 2023
Reply from YOKKAO
Dear Charlie,
Allow us to thank you for taking the time to share your experience in purchasing from us. We are very happy to know that you love our brand and have purchased plenty of our products,
We have always emphasized the quality of our products, from our boxing gloves to shin guards, to Muay Thai shorts, apparel, etc. Our team ensures that they are comfortable, and durable and that their performance will be top-notch.
Lastly, we are also thrilled to learn that we not only met your expectations but even exceeded them. We would also like to thank you for assuring us that you will shop from us again.
Best Regards,
YOKKAO
Exceptional Customer Service and Top-Quality Products
I initially faced availability challenges with Yokkao's popular and limited edition products. However, the customer service team surpassed my all expectations to secure the item I initially desired. Their dedication to customer satisfaction left me with an lasting impression. Yokkao not only provides top-quality products but has gained my loyalty through their exceptional customer service. Highly recommend!
November 23, 2023
Reply from YOKKAO
Dear Juho,
First of all, we would like to thank you for taking the time to share your experience in shopping with us. We genuinely appreciate it and at the same time, we are also happy that you were satisfied with our customer service.
Our team is aware of the popularity and high demand of our limited edition products. We want to make sure that every customer who wants them does not have a difficult time making a purchase.
That is why we always ensure that our customers can get the item that they want. Every member of our staff is dedicated to customer satisfaction. At YOKKAO, we are not just known for being the world’s leading manufacturer of combat sports gear and equipment, but also for our excellent customer service.
Thank you so much and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO
Never buying again from Yokkao again
Never buying again from Yokkao again. Placed an order in September that I haven't received 👎. Do yourselves a favor and order from other vendors that are more reliable instead.
Later Edit: Haven't received a full refund either and they have a hard time replying to e-mails.
September 15, 2023
Terrible delivery / stock management
As soon as you order, the nightmare begins:
No news from the order, until you ask the "customer service" who tells you that your product has to travel from Thailand first (the product was displayed as "in stock" on the website...)
After multiple emails, product received after 45 days.
Too bad because the product are good, but I will never buy from them again.
November 18, 2023
Best gear ever.
Yokkao makes the best fight gear hands down. I have never been this satisfied with my training equipment!! My only issue is that I wish they would make more gear for mma! I love YOKKAO
November 15, 2023
Unprompted review
Reply from YOKKAO
Dear Aaron,
Thank you for taking the time to share your experience in shopping with us at YOKKAO. We are happy to know that you are satisfied with the product and you think that we make the best fight gear available.
At YOKKAO, we always make a point to manufacture the best combat sports gear in the world. One of our goals is to make sure that our customers are happy with the look and feel of our products and the performance meets their expectations.
As for making more gear for MMA, we want to assure you that we will be coming up with more MMA products in the future. So thank you very much and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO
Terrible service
My whole experience has been completely ridiculous so I will just keep it short in notes, or this will be a whole book.
I bought Muay Thai shorts that was too big for me, after being reccomended that size by their live chat.
- Terrible delivery time, took 1 month and a half, received after writing to them on mail about an update on my order.
- Bad email response time
- Does NOT want you to refund, whole process was hell.
- Exchanged a total of 26 emails JUST TO REFUND.
- Paid the shipping fees for me, which was a plus, but then deducted that amount from the price of the shorts. So what was the point? I pointed this out to them and they apologized, asked for my PayPal, and sent me half the amount. I couldn't be bothered with them anymore after 26 emails and decided I will just leave it be and write this review of my experience instead.
November 5, 2023
Unprompted review
There is no customer service…
One of the worst customer experiences i’ve ever had. They shipped me the incorrect item then dragged out every bit of the return process beyond belief. I’m not expecting Amazon-type of shipping speed but i do expect customer service to be available. They have a chatbot that doesn’t respond (how’s that a thing..?), customer service reps provide phone numbers that do not work and emails are responded to slowly and without helpful details. They received my returned item 10 days ago and i still do not have my (correct) gloves. Not only that, i was told that my replacement gloves were shipped 3 days ago (it took them 7 days to scan the return and package the correct gloves???) yet the tracking number i was given still is not showing up in the system so it hasn’t ACTUALLY been sent yet. It’s been over 3 weeks since i placed the original order. Based on my experience and many reviews you can find on this site it seems they have little/no interest in their customers once the money is theirs.
I shudder to think how long the process would take if i actually ask for a refund should the wrong gloves show up at my house again.
October 27, 2023
Unprompted review
Great boxing gloves and no issues with delivery
I ordered in stock boxing gloves from YOKKAO Europe. I took about 8 business days to receive the product in EU area. Gloves are flawless and feel great. I have only used them a few hours but I don't see any reason why these should not hold up for very long time.
October 11, 2023
Unprompted review
Reply from YOKKAO
Dear Timo,
First of all, thank you for sharing your YOKKAO shopping experience. It makes us happy to know that you were very satisfied with the pair of gloves that you ordered. We are also glad that you found the gloves to be flawless, and feel great, and expect that they will hold up for a very long time.
Our team takes great pride in producing the leading combat sports gear in the world. We guarantee that they are comfortable and durable, whether they are going to be used for sparring or competing. Plus, we also put a lot of work into their design so they are always distinctive and stand out from the rest.
Lastly, we prioritize customer service as well. That is why we make sure that you get your orders as soon as possible so you can start enjoying them right away. Thank you and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO Team
Where is my item? SHOCKING service & communication
I pre-ordered some shin guards on 10/08/23 which were supposed to be dispatched 24/08/23. The only info provided by the tracking link is that the order has been placed (dispatched). I contacted Yokkao 5 separate times over the course of 2 weeks to ask where my items are & have received ABSOLUTELY NO COMMUNICATION back about this. To make matters worse there isn't even a umber you can ring them on. I've paid a lot of money for this product & the level of service & communication has been beyond abysmal. I am incredibly disappointed & starting to become incredibly infuriated by this situation. GET IT SORTED!
August 10, 2023
Unprompted review
Awesome costumer service and I’ve only…
Awesome costumer service and I’ve only wait for my stuff to arrive a week.
Awesome quality and designs
August 24, 2023
Unprompted review
Reply from YOKKAO
Dear Josue,
We appreciate that you made an effort to share your experience in shopping with us. We are very happy to know that you were satisfied with our customer service and how we handled your purchase.
Our team at YOKKAO has always placed equal importance on the top-notch quality of our products and customer satisfaction. We want to make sure we produce and offer world-class combat sports gear and at the same time make our customers happy and know that we care about them.
We also try to ensure that you receive your orders as quickly as possible. Our aim is to make sure that you are able to enjoy your purchase in the fastest time possible. Thank you and we hope that you continue to shop with us in the future.
Best Regards,
YOKKAO Team
Unhappy with customer service
I've ordered 2 pair of gloves. One was delivered straight away but the other pair... Originally informed on site it's going to take 2 weeks more to receive Matrix laced gloves. No sign of delivery after 3 weeks, contacted customer service only to be told to wait 2 weeks. After 5 weeks (went on annual leave) there was no sign of delivery. Contacted customer service again only to hit the wall, no one responded for a week! I understand it takes time to make exceptional gloves but I am waiting nearly 2 months now and there is no explanation. My patience is running out :(
August 24, 2023
Unprompted review
Dopest set!
As always the product is amazing. People can’t stop complimenting me on the the color!
August 1, 2023
Unprompted review
Reply from YOKKAO
Dear Jarvis,
Thank you for taking the time to share your experience in shopping with us. We are very pleased to know that you are satisfied with the product that you purchased from us.
At YOKKAO, we always make it a point to produce the best combat sports gear available. We want all of our customers to enjoy not just the performance, but also the aesthetic aspect of each of our products. And we also want to guarantee their durability so that they will last for many years.
Finally, it also makes us very happy to know that you getting plenty of compliments because of the color. That has made us very proud and inspires us to do even better when it comes to the overall quality of our products. Thank you so much and we hope you continue to shop with us in the future.
Best Regards,
YOKKAO Team
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