YOOX Reviews 125,003

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,674 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product selection, quality, and competitive pricing, often finding excellent value and a wide assortment of brands. Many appreciate the straightforward return process and the overall shopping experience. However, some customers expressed dissatisfaction with the delivery service, citing issues like slow dispatch times, lost packages, or damaged packaging upon arrival. There were also occasional concerns regarding the accuracy of size recommendations on the website, with some items arriving smaller than expected.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and authenticity of... See more

Price

Consumers find price to be positive, often highlighting competitive pricing, great bargains, and good deals... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise fast and efficient... See more

Quality

Clients share positive opinions on quality, with many expressing satisfaction with products that are exactly... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praised its user-friendliness, ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of the few EU suppliers that have actually mastered the art of selling to UK. Great range of clothing with sometimes some seriously good deals to be had. Delivery charge is very reasonable, and th... See more

Rated 4 out of 5 stars

Everything was great. I purchased a suit and I had limited time before the event. I contacted customer service and they expedited shipment. The only problem I had was with Klarna. I wanted to pay i... See more

Rated 4 out of 5 stars

Pricing/sales re great. Ship times are quite slow, Free Express shipping for regular shoppers & $400+ orders would be great though.


Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Home Goods Store
  4. Men's Clothing Store
  5. Women's Clothing Store

About YOOX

Written by the company

Explore YOOX, the world's leading online lifestyle store for fashion, design and art: a special shopping experience awaits!

Shop the most prestigious brands for men, women and kids, along with a sophisticated selection of home design and exclusive collaborations with international artists and designers.

Discover new arrivals and incredible deals every week. YOOX is synonymous with reliability, quality and convenience, thanks to our competitive pricing and quick and easy returns that ensure worry-free shopping from start to finish.

We’ve got just the thing for you: create your dream wardrobe with unique pieces and sought-after styles.

Each purchase on YOOX is authentic and secure, managed with careful attention to detail and a customer-centric philosophy.

Don’t miss out on the chance to create memorable fashion moments with exclusive and iconic pieces.

Get inspired by our curated edits: find everything you’re looking for on YOOX!

Frequently Asked Questions


Contact info

4.2

Great

TrustScore 4 out of 5

125K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfying shopping experience

It took lees than 10 days to be delivered from Italy to Santorini Greece. Pricing of products are 30% at least less than the cheapest
e shop at Greece .
Didn't need to pay in advance as I hesitate in case it was a scam. The product that I bought was 100% original at 145 euro and the lower price I could find it in stock in Greece was 210 euro. Well done . P.s. always I had a tracking number and I could follow the order. I paid the courier that brought the item to my house.

April 25, 2026
Rated 1 out of 5 stars

I purchased 2 items on the 30th March…

I purchased 2 items on the 30th March 2026, returned via UPS the next day. Today is the 25th April and still no refund. Ive called to enquire and they are just taking more time.

They have to wait fr UPS to get back to them!! They have had my money for 4 weeks also mist, and it's £747 to be exact.

Service for retailers should be slicker and refunds immediately when the product was handed over that one ago.

Ive used Yoox for 20 years, but NO MORE!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

I’m genuinely impressed with the level…

I’m genuinely impressed with the level of service from this online store. From placing the order to delivery, everything was smooth, fast, and well-organized. The website is easy to navigate, and finding exactly what I needed took no time at all.

The item arrived carefully packaged, exactly as described, and even exceeded my expectations in terms of quality. It’s clear that the store truly cares about its customers and pays attention to details.

Customer support was also excellent — quick, helpful, and to the point.

I don’t usually leave reviews, but this is one of those cases where it’s well deserved. I’ll definitely be ordering again and can highly recommend this store.

April 24, 2026
Rated 5 out of 5 stars

I have purchased various products from…

I have purchased various products from YOOX and everything was as described (size, color, quality). The delivery process (delivery time, delivery location, delivery packaging) was as stated in the order. No complaints.

April 24, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look