YOOX logo
Visit website

YOOX Reviews 125,002

•
TrustScore 4 out of 5

4.2

Clothing Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,674 reviews, reviewers had a great experience with this company. Customers are highly satisfied with the product selection, quality, and competitive pricing, often finding excellent value and a wide assortment of brands. Many appreciate the straightforward return process and the overall shopping experience. However, some customers expressed dissatisfaction with the delivery service, citing issues like slow dispatch times, lost packages, or damaged packaging upon arrival. There were also occasional concerns regarding the accuracy of size recommendations on the website, with some items arriving smaller than expected.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the quality and authenticity of... See more

Price

Consumers find price to be positive, often highlighting competitive pricing, great bargains, and good deals... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers praise fast and efficient... See more

Quality

Clients share positive opinions on quality, with many expressing satisfaction with products that are exactly... See more

Website

Customers had ambiguous experiences with the website. Many reviewers praised its user-friendliness, ease of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of the few EU suppliers that have actually mastered the art of selling to UK. Great range of clothing with sometimes some seriously good deals to be had. Delivery charge is very reasonable, and th... See more

Rated 4 out of 5 stars

Everything was great. I purchased a suit and I had limited time before the event. I contacted customer service and they expedited shipment. The only problem I had was with Klarna. I wanted to pay i... See more

Rated 4 out of 5 stars

Pricing/sales re great. Ship times are quite slow, Free Express shipping for regular shoppers & $400+ orders would be great though.

Company details

  1. Clothing Store
  2. Children's Clothing Store
  3. Home Goods Store
  4. Men's Clothing Store
  5. Women's Clothing Store

About YOOX

Written by the company

Explore YOOX, the world's leading online lifestyle store for fashion, design and art: a special shopping experience awaits!

Shop the most prestigious brands for men, women and kids, along with a sophisticated selection of home design and exclusive collaborations with international artists and designers.

Discover new arrivals and incredible deals every week. YOOX is synonymous with reliability, quality and convenience, thanks to our competitive pricing and quick and easy returns that ensure worry-free shopping from start to finish.

We’ve got just the thing for you: create your dream wardrobe with unique pieces and sought-after styles.

Each purchase on YOOX is authentic and secure, managed with careful attention to detail and a customer-centric philosophy.

Don’t miss out on the chance to create memorable fashion moments with exclusive and iconic pieces.

Get inspired by our curated edits: find everything you’re looking for on YOOX!

Frequently Asked Questions

Contact info

4.2

Great

TrustScore 4 out of 5

125K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Never order from Yoox it will just create headaches for you

This was one of the most frustrating online shopping experiences I’ve had.

Yoox claims orders are shipped within six working days. Mine took 10 working days, with no proactive communication or accountability for the delay. This completely disrupted my plans, as I had to leave for an unplanned two-week trip and couldn’t receive the package.

When I contacted customer service to adjust the delivery, I was told the order was already “under packing” and nothing could be changed. On top of that, the shipment was arranged with UPS in a way that made it impossible for me to modify anything—not the delivery date, not the recipient. That level of inflexibility is unacceptable for an online retailer.

It gets worse. When I tried to return an item, I received conflicting and unclear instructions. As a result, UPS is now refusing to accept the return because Yoox failed to provide the required commercial invoice. So not only did they delay delivery, they are now blocking a straightforward return due to their own administrative failure.

This company shows a complete lack of operational competence and customer care. Delays happen—but the inability to communicate, adapt, or even support a basic return process is inexcusable. I strongly advise against ordering from Yoox.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Followed return process with YOOX and…

Followed return process with YOOX and parcel has been stuck with UPS for 3 weeks with no explanation. I have been in touch with YOOX for over a week on this case and no movement.

30 April follow up:
Yoox have not followed up, have stopped replying to my emails. No resolution and £500 at a loss.

I did receive a reply from UPS who told me that YOOX have supplied me with a label which has not been paid for. YOOX supply the 'pre-paid' label, yet I am the one at a loss.

April 20, 2026
Unprompted review
YOOX logo

Reply from YOOX

Hi, thanks for your feedback. We are sorry about the problem you encountered and that your experience on yoox.com was not up to your expectations.

We have seen that you contacted us via email. We will do our best to resolve your problem as quickly as possible. Thank you for your patience.

Rated 5 out of 5 stars

I have shopped here for 20 years

I have shopped here for 20 years . Still my secret online Gem. But back in the day when it was just Yoox the quality was better en the prices were good. I found some great items here. The only thing I do not like is the Customer Service for the Netherlands. You chat with them in the UK. It do not like their mentality. I prefer dealing with German CS for Yoox

April 19, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look