One of the few EU suppliers that have actually mastered the art of selling to UK. Great range of clothing with sometimes some seriously good deals to be had. Delivery charge is very reasonable, and th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great. I purchased a suit and I had limited time before the event. I contacted customer service and they expedited shipment. The only problem I had was with Klarna. I wanted to pay i... See more
Pricing/sales re great. Ship times are quite slow, Free Express shipping for regular shoppers & $400+ orders would be great though.
Company details
About YOOX
Written by the company
Explore YOOX, the world's leading online lifestyle store for fashion, design and art: a special shopping experience awaits!
Shop the most prestigious brands for men, women and kids, along with a sophisticated selection of home design and exclusive collaborations with international artists and designers.
Discover new arrivals and incredible deals every week. YOOX is synonymous with reliability, quality and convenience, thanks to our competitive pricing and quick and easy returns that ensure worry-free shopping from start to finish.
We’ve got just the thing for you: create your dream wardrobe with unique pieces and sought-after styles.
Each purchase on YOOX is authentic and secure, managed with careful attention to detail and a customer-centric philosophy.
Don’t miss out on the chance to create memorable fashion moments with exclusive and iconic pieces.
Get inspired by our curated edits: find everything you’re looking for on YOOX!
Contact info
Italy
- www.yoox.com
4.2
Great
125K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery & quality.
April 18, 2026
The best!!!
April 18, 2026
I was reccomended this site by italian…
I was reccomended this site by italian friend. My first order took 14 days to arrive, the next ones 6 days.
April 18, 2026
It is always a pleasure buying…
It is always a pleasure buying something at YOOX.
I am a long time happy customer because YOOX give me the best prices from all platforms and you can find all fashion designers in one platform.
April 18, 2026
Brilliant product- top quality
Brilliant product- top quality. Excellent customer service. Huge Thanks to All at YOOX.
April 17, 2026
several items great price
I have bought several times amazing brands , at a great price always delivered in time.
April 15, 2026
I like the promotion prices,I like the…
I like the promotion prices,I like the benefits for delivery,but I have one complaint,the size recommended is not always correct!For example,last of my purchase i order Dsquared jeans in 52 size based on Yoox recommended,and it's little bit small!In purchase couple of months I have the same experience-the recommended size was smaller for me!But everything else is perfect,the quality of the store is amazing!Thanks for everything!
April 17, 2026
Great experience!
April 17, 2026
I like this site
I like this site . They have very different and a very good quality stuff .
April 17, 2026
Great big sales !!
April 17, 2026
Quick processing and delivery
Quick processing and delivery from Italy good prices for luxury Italian brands
April 17, 2026
I am extremely happy with my shopping…
I am extremely happy with my shopping at YOOX. Overall, the goods I buy are great, the quality is top notch, everything is with me within a week. I only shop at YOOX. Returns are also very easy.
April 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Zero stars
Zero stars.
YOOX does not abide by their own Terms and conditions.
You advertise a €12 return charge but you actually TAKE €15 which is the same as the inflated standard delivery.
You advertise that funds CAN be transferred to bank or PayPal account by contacting through online form YET I HAVE MADE 4 requests and you have REFUSED to transfer.
I now have to take my complaint to consumer affairs because your customer service is APPALLING.
*********
Response is as expected. Fill out a form again only to be left with NO RESPONSE from customer service. I’ve already filled 5 forms and NOTHING done.
When you do finally get an answer 3 weeks on ……every agent gives a different answer. Ridiculous.
Time to shop elsewhere.
April 17, 2026
Unprompted review
Reply from YOOX
Hi, thank you for your comment. We are sorry to hear that your experience on yoox.com was not up to your expectations: the opinions of our customers help us continuously improve our services.
If you need any assistance, please contact us by filling out the form available in the Customer Care area, at yoox.ly/yooxlovesyou or on Facebook Messenger and we will be more than happy to help.
Just super service!
April 17, 2026
I received a size L blouse with only…
I received a size L blouse with only the label, it is actually XXL, I don't understand, I returned it and we'll see, I ordered another one in size L, the application notified XXL, given that other items ordered corresponded to size L, I don't understand now why I have to pay 18 euros in taxes due to the XOOX website, I would be happy if the reported ones are confirmed or not.
April 17, 2026
Easy to navigate the site
Easy to navigate the site, fast delivery and easy returns. Love the selection of European designers.
April 15, 2026
Good product range with a great pricing…
Good product range with a great pricing structure
April 16, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.