York Fitness UK Reviews 

I needed an exercise bike after a diagnosis of need of a knee replacement. I saw that the hospital physio dept used York machines so I went for the most affordable. It arrived quickly and was easy to assemble but after about three months virtually daily use it developed an ominous grating sound. On making contact with the Daventry depot to try to find what might be going wrong I was immediately offered a replacement which arrived within four days. I was asked to repack the failing bike in the box its replacement arrived in, which was no problem and within six days it on a day and time that suited me it was collected without fuss. What made it special is that I am in my mid 80s and the team took special note of that in every way. All in all a model of good customer relations. Thanks to Chris and the team at Daventry.

I recently ordered the “York Barbell Weight Lifting Starter Set” for a very good price on sale. I received all but one part of the order which DPD were supposed to bring separately and in typical DPD style, they lost the package.

I emailed York Fitness and immediately received a response where they chased up the order with DPD and after they couldn’t resolve it with them, York Fitness sent me out a replacement product, with urgent delivery to boot.

I’m very happy with how my issue was dealt with and especially grateful for the help provided to me by Matej Kuhajdik from Customer Support.

I whole heartedly recommend York Fitness.

Having had a exercise bike from York before and being more than satisfied, I recommended them to my Sister-in Law. On receiving her bike (although another model from mine), I had a problem assembling it. On contacting York they immediately sent a replacement without question, which was perfect and also arranged the prompt collection of the first bike. Excellent customer service.

I ordered a barbell and dumbbell set and it came super fast. Two of the spin lock collars wouldn't screw on and customer services couldn't have been more helpful and they seemed very keen to not only get me replacements asap but also to get to the bottom of the issue so they could prevent future issues. This level of customer care tells me they care about the products they are selling. Have used the barbell and weights for two body pump sessions and all good!

I've always known York Fitness for making great products but I've not had to engage with their customer support until now.

There was an issue with the grip coating on one of my items, very minor I almost felt bad asking about it. I was just looking for advice on how to fix it. Customer support was so great, apologized for the mistake and instead of walking me through how to fix it just sent me a new one.

Customer service really feels like it's dying a horrible death these days. Most companies as soon as they get your cash offer very little if any support. When you get a company that stands behind their product, and wants to make sure you're happy with your purchase that is rare indeed.

Thanks York support team!

Excellent service from the York team. Helped me with my treadmill and got a great outcome. Would recommend them to all

Great quality products and super responsive customer service.

I don’t normally do reviews, but I had a delivery of weights and the parcel was completely ripped open and things were missing, called customer services and within 10 minutes a replacement set was being shipped to me brilliant customer service ⭐️⭐️⭐️⭐️⭐️

The equipment tends to be okay but be warned, they do not like honoring the warranties. Today I needed a simple ankle strap replacing from a gym that cost £700 and they have refused to honor the warranty even though the product is registered and they have been provided with photographs of the serial number. My advice is you can use them to buy cheap stuff but don't risk buying anything expensive because they are an absolute nightmare when it comes to replacing parts, even if the product is under warranty. I know other people who have had similar problems but on a much bigger scale. Best to shop elsewhere

Recently ordered the 20kg Chrome Dumbells and sadly upon delivery the box was badly damaged and had no collars to stop the weights from falling off. Contacted York fitness via email and Matej replied very quickly from customer service and sent the missing collars out and within 2 days I got them.So far very pleased with the weights.

Excellent service from Matej at York Fitness ..helping me sort out an order. Very helpful gentleman..thank you.

Great experience with the team, really pleased with the product we received, would highly recommend these guys for your home gym and commercial gym needs.

They just won’t reply to inquiries. No reply to several emails or attempts to use online form, I’ve tried multiple times, have gave up on York, absolute idiots, Phone number is just an answer message telling you to email etc. But they reply to reviews on here to make it look like they do respond. Awful customer service. Non existent, waste of time and effort.

Ordered 20kg dumbells, promptly delivered but to wrong address! However, contacted York who were straight on it and sorted a replacement v quickly with no fuss - impressive service. Kit has now safely arrived and first impressions are very good and excellent value for money too.

I ordered a set of York dumbbells and had serious issues with the delivery. Out of 3 parcels, only 2 arrived. Within 48 hours, I followed the instructions on York’s own website and reported the shortage no reply. I messaged again still no reply.

The order was booked under one tracking number but split into multiple parcels. The courier system marked it as “delivered” once 2 parcels arrived, which meant the missing box was ignored. This was clearly a mistake in how York processed the shipment, and instead of helping to resolve it, they’ve ignored my messages completely.

How hard is it to send out 3 boxes correctly and respond to a customer query? Poor service and no communication.

I placed an order for a weight bench and curl attachment on the 11th of August.
Both items were dispatched and I was notified they were out for delivery on the 14th.
Only the curl attachment arrived.
I contacted York fitness who assured me the outstanding parcel would be delivered the next day.
This did not happen.
I contacted York Fitness again on the 18th and they offered a replacement sent via DHL express.
I thought this would resolve the problem.
Unfortunately they sent the replacement via DHL E-commerce who once again have failed to deliver.
I have now contacted York Fitness again and are awaiting their reply.

Update
Two weeks now and despite repeated assurances from York Fitness still no delivery.

Excellent product and really happy with the equipment delivered . Customer service was brilliant and very helpful.

Great service. Really good customer service and delivered quicker than expected.

I bought from York because I know it's a popular and reputable brand, unfortunately the delivery company DHL has delivered my work out bench part delivered twice and after a week I'm still waiting on the barbell with no contact from DHL. Luckily, York's customer service has been great and kept me updated and is now sending out a replacement barbell.