York Fitness UK Reviews 

I needed a replacement bolt for quite an old model multi gym that we've had for years. I sent an email with the part number asking if they might still stock them, and by the next morning I had received a shiny new bolt free of charge. What amazing customer service and product support!

Great products. Had a small issue and Matej sorted it very quickly. The dumbbells are great.

Amazing an efficient service!

Ordered some kettlebells, and unfortunately 1 was damaged in transit. I sent some photos to the sales team and within minutes they emailed back confirming they were sending a replacement in express delivery. Whilst the damage is frustrating, the service to rectify the issue was second to none. Thank you Matej.

I cannot fault this company, fantastic summer sale prices and the customer services is 10 stars! Great products if you are looking for high quality home equipment. Highly recommend and I would definitely purchase from them again.

Reported an issue with the build quality of my dumbbells set via the online form on their website, received 1 reply from Matej that did not address my issue at all and stated because I did not order from them directly they would be unable to help me? Despite the documents enclosed with my set directing me to reach out to them DIRECTLY. I followed up clarifying my issue and was ignored completely, I guess you really did know you cheap out on the spin locks (plastic Vs Iron) and decided ignoring me would be better. Well I guess I won't be buying my extra iron plates from you guys since you don't even know the procedures you outline in your included documentation 👎

Update: After leaving this review, I was contacted by York Fitness' PR team who flagged the issue internally. Following that, I finally received a response and was sent a set of metal spinlocks, which properly addressed the issue I'd originally raised, along with some additional bar clamps as a goodwill gesture.

While I do appreciate the resolution and the items received, it's worth noting this only happened after my Trustpilot review drew attention to the problem. Prior to that, my initial support ticket was brushed off, and my follow-up message went completely ignored for 9 days. It shouldn't take public pressure to get a basic customer service issue acknowledged, especially when the enclosed documentation directed me to contact them in the first place.

I've updated my rating to reflect that they did eventually make things right, but the experience left me questioning how many customers are simply left hanging without ever getting a response.

Matej was brilliant when I emailed a query about my exercise bike. Replied almost immediately and solved the problem. Thank you.

Ordered dumbbells delighted with product though a part missing due to damaged box, received a replacement within 24 hrs, amazing service, thanks to all at York fitness

I had a terrible experience with York Fitness. I needed some equipment for an event which was just over a week away.

The delivery was 3-5 days so was happy to order having 7 days before the event.

12 days later and there are still tuings missing from my order. I tried to negotiate an amicable outcome but they weren't willing to offer me a partial refund and I have to send the already delivered items back.

Very frustrating and time consuming. Order elsewhere if I were you.

Despite a missing part, the sales team had the part dispatched the same day I made the inquiry. Mistakes happen and that is how you want them dealt with. Great job!

Ordered a plate set + bar. Saved me nearly £100 on a comparable set elsewhere on the internet and is excellent quality. Delivery was straightforward and a small hitch was fixed without delay.

I had a minor issue with one of my products, but Matej dealt with it quickly and efficiently. Top class customer service 👍🏽

great customer service from Matej at York. Quickly reply amd really professional dealing with an order query. products arrived on time and top quality

Would like to thank York for excellent customer service support. A special mention to Matej who come back very quickly and helped me locate the spare parts I needed to order for our weights bench. Keep up the great work, Matej :-)

Just had to order a part for my old multi gym. Unfortunately i could find the part number on my old assembly instructions so i contacted customer services to see if they could help. After a few emails back and forth they tracked down the correct part for me, many thanks Matej for all your help.

A few years back I had a York bench, and regretted selling it, so decided to buy another. They had a good deal on so I got the bench and some weights.

The stuff arrived but I was missing a piece, so York sent it out next day delivery. And a few days later I noticed that one of the spin collars didn't work, they quickly sent another barbell, and even swapped it to the smooth one at my request.

So overall a good experience, a couple of hiccups but they were sorted out quickly and satisfactorily.

Excellent customer service. Very helpful and were able to do so quickly.

Fantastic customer service - I made a mistake with my order & the team very swiftly & kindly corrected it for me & did not charge.
The order was for a dumbbell set to complement an existing set I have which must be at least 10 years old so I can confirm these are sturdy weights!

Ordered a started Set including 80kg weights bench barbell bar and unfortunately the bar was damaged. After a quick email a new one is being sent out and I am very happy.