York Fitness UK Reviews 

Requested help from Matej RE buying some J Hooks/ Barbell Racks for my 540 bench as the website had the potential ones out of stock, and no picture to confirm.

In a couple of emails Matej had asked me to confirm the serial number of my bench (with a picture example) and once confirmed sent me the direct links to the product - which I bought. They arrived in 2 days and fit great.

Thanks again :)

I recently needed a spare part for my rower, but was disappointed to find that the company did not usually ship to Northern Ireland. However, when I contacted their customer service team, they quickly reassured me and made an exception to ship the part to my location. I'm incredibly grateful for their willingness to accommodate my needs.
I highly recommend this company not only for their high-quality products but also for their exceptional customer service.

Could not see spare part I was looking for. Emailed customer services and got instant reply in seconds from Matej with correct link. Very helpful thanks.

Excellent service! Shout out to Matej who responded to my online inquiry in just five minutes, with useful and relevant answers to my question!

Helped me fix up an old model cross trainer via email, would never have been able to use it again properly were it not for their patient assistance. They responded really promptly to my enquiry as well.

I have a rowing Machine over 10 years old and I cannot even get replacement seat wheels. they do not stock them and have no suggestions, so in theory, the whole machine goes in the skip.
I can see on the net there are plenty of alternatives: bearings and wheels are third party items and are all over the internet. It won't be going in the skip, no thanks to York's abysmal Spares Back up. Beware when buying from them.

Very high quality equipment and the customer service is first class. Unfortunately DHL ruined delivery (as per normal) but York customer service was on hand to help (shoutout to Matej), they were great at issuing replacements/refunds and very apologetic!

Great customer service from Matej, I had received a faulty item which was replaced immediately.

Fantastic service. Very quick delivery. Had a mix up with order and it was sorted within 24 hours. Would highly recommend.
Thank you

I love this upright exercise bike. It compact and is easy to move around (wheels at one end). Using it for regaining fitness and muscle following a tibial plateau fracture. Great customer service and super quick delivery. Highly recommend this exercise bike and company.

Great as always!

Excellent customer service. Easy communication via email. I think that the product could be improved and attention to detail in the design, but perhaps this is a reflection of the reasonable cost of the products.

Matej was very helpful and understanding.

Disappointing! no information on purchase or on email about delivery and when I finally got a DHL notice it again didnt say much. then DHL said they would deliver between 1-2pm, never showed up, automated message on customer service number said they were running late and would still deliver. then they said they could not access the delivery address which is total BS. No ability to contact York and no ability to get in touch with DHL - York is responsible for the full customer experience and this has been one of the worst. will never purchase from this company again.

Very straight forward order got this item at reduced price and really happy with the quality of it.

Order came damaged & missing parts but this has be rectified with a replacement.
If you need to contact them dont use yorkhelp @yorkfitness.co.uk use sales @yorkfitness.co.uk

Ordered on 22nd Feb. Now 11th March and Delivery still not arrived

Excellent product, communication and quick delivery.

The product I purchased is fantastic - absolutely delighted.

Delivery within time promised. No issues with order. Ordering straightforward.