York Fitness UK Reviews 

339
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and durability of the products, finding them to be excellent value for money and suitable for long-term use. The customer service is consistently highlighted as exceptional, with many people appreciating the quick responses, helpfulness, and efficient resolution of issues like missing parts or replacements. However, some customers also noted issues with delivery services, reporting instances of damaged, incomplete, or delayed orders, often attributing these problems to the courier. A few other people also felt that customer service was unresponsive or unhelpful in certain situations, particularly regarding delivery delays, warranty claims, or general inquiries.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the durability and overall... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the fantastic follow-up,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising quick delivery, good packaging,... See more

Response time

People report positive experiences with response times, with many reviewers praising the excellent and... See more

Quality

Consumers are highly satisfied with the quality of products, with many reviewers praising the durability and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 20kg dumbells, promptly delivered but to wrong address! However, contacted York who were straight on it and sorted a replacement v quickly with no fuss - impressive service. Kit has now safely... See more

Rated 5 out of 5 stars

What a great experience! Unfortunately my weights were damaged when the deliver company dropped them outside. One quick email to York Fitness and they are sending replacements and refunding postage fe... See more

Rated 5 out of 5 stars

Made an order for some dumbbells and they arrived writhin a couple of days. Unfortunately there was a plate missing but I just emailed the sales team and got an instant response saying that a replacem... See more

Rated 5 out of 5 stars

I ordered a barbell and dumbbell set and it came super fast. Two of the spin lock collars wouldn't screw on and customer services couldn't have been more helpful and they seemed very keen to not only... See more


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Online Marketplace

Written by the company

The strongest name in fitness since 1932. Supplier of strength & fitness equipment for home (York Fitness) and professional gym and club facilities (York Barbell). York Fitness is a York Barbell brand specialising in weightlifting and fitness equipment for the home and garage gym market. Harnessing our experience from our commercial weightlifting and fitness equipment manufacturing we create high quality, yet affordable products for consumers of all levels and abilities. As the “Strongest Name in Fitness,” we will develop, manufacture and distribute quality strength and fitness products that enhance athletic performance and improve quality of life. We will surpass the expectations of our retail dealers and institutional accounts by providing world class professionalism and service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(339)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Noisy and sounds like it is broken

Exercise bike makes a very loud knocking with every turn of the pedals. Very annoying and distracting to me and anyone in my house/building. Clearly not right.

January 24, 2024
Unprompted review
York Fitness UK logo

Reply from York Fitness UK

Hello, thank you for taking the time to leave feedback. Sorry to hear about your experience. I can see our customer service have been in contact with you and resolving the situation. Thank you for your patience and understanding.
York Fitness Customer Service Team

Rated 3 out of 5 stars
York Fitness UK logo

Reply from York Fitness UK

Hello, Thank you for your recent order
We are sorry to hear your disappointment at the delivery time, we do advise 3 to 5 working days for orders to arrive. Due to Boxing day and New Years day being national bank holidays, we had lost two shipment days. Thank you for your understanding at this busy time
Kind Regards, York Fitness Customer Service

Rated 4 out of 5 stars

Worth having a look … 👀

I had previously brought quite a few items from York fitness; cast iron plates, a bench, dipping belt, Dumbell bars, etc.

For the most part I found the price and quality of the products to be good, with only one exception. I had spent a fair amount on a Dumbell bench which was of poor quality. In hindsight I should of sent it back.

Before you buy anything from them be sure to check for reviews, otherwise give it a miss.

April 24, 2023
Rated 4 out of 5 stars

Eliptical trainer

Contacted YorkFitness,was needing help with some elliptical trainer-apparently the maching is 16yrs old and no spares

November 29, 2023
Unprompted review
York Fitness UK logo

Reply from York Fitness UK

Hi, we have just received this review. Please accept our apologies, we have checked through our mail boxes and we cannot see your email. Can you please forward the email to yorkhelp@yorkfitness.co.uk and we will look into this for you as soon as possible.
Thank you for your patience and understanding
York Fitness Customer Service

Rated 5 out of 5 stars

Ordering was easy peasy

Ordering was easy peasy ! Product is excellent as york stuff always is , affordable quality bench and barbell , that do the job perfectly without having to spend a fortune . Been using york equipment since I was 13-14 and now 43 and still as good as it’s always been . Delivery was fast , Assembling product was no problem, all parts and tools were present, Items were great value and as described at the point of advertising.
Thank you York :)

September 25, 2023
Rated 5 out of 5 stars

Ordered a few things now including…

Ordered a few things now including weights and folding bench. Website easy to order, delivery super fast and free. Customer service really efficient. Would recommend York fitness for all your gym needs as definitely value for money.

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Folding weight bench

I bought a folding weight bench, great value and good quality. The barbell holders could do with being wider apart and the end of the seat could do with a lateral floor supports to aid stability. Other than that I'm happy with the quality. Fairly easy to assemble

August 24, 2023
Rated 5 out of 5 stars

Multi gym

Multi gym as been delivered today. Delivered in time specified. Installed very efficiently by David He talked me through how everything worked. He even took away all packaging. David is a credit to your company. Well worth paying the extra for Installing. Fantastic service from looking on line, placing order and installation. Would highly recommend

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Decent company with good customer service

Recently bought an exercise bike from York that had an issue and wasn’t right for me. They arranged collection and a refund promptly and communicated with me throughout. On my experience I would say this a decent company that has good customer service.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

My experiemce with York Fitness UK

My experiemce with York Fitness UK, was excellent. I ordered the wrong size Ankle Weights, which I returned, and was given credit very quickly I then reordered correct size which again were received very quickly. Exvellent cistomer service will otder from York Fitness UK again. Many thanks. Nick Postle, Norfolk.

July 26, 2023
Rated 2 out of 5 stars

R101 rower broken straps

Purchased r101 rower after 2 weeks straps snapped sa they supplied a spare set fitted them as instructed however again after 3 more weeks they snapped as well I must stress I have not over stressed the workouts on the rower possibly all told about 50 mins in total . As I have passed the return policy and I don't think any more straps would last long I have decided to scrap the rower so please read reviews before buying .reason I gave 2 stars was delivery time and customer service on a separate issue

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

My exercise bike arrived within a…

My exercise bike arrived within a couple of days of being ordered. It wasn’t easy to assemble but we had it up and running in less than 45 minutes . The monitor is easy to understand and there is a good range of suitable programmes to follow. Cycling is smooth and very quiet and I have found it quite easy to build up my time on the machine every day. It’s a great, solid machine with no wobble even though I have it on a mat on top of carpet. I am very happy overall, good value for money.

July 23, 2023

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