youcompare Reviews 

482
•
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

2 years ago I was a customer of a electricity company who had offered 42 percent discount on usage. Unfortunately at the end of 12 months the discount reduced to 30 percent and the charges increased.... See more

Rated 5 out of 5 stars

SPOKEN WITH JEANE. POLITE AND VERY PROFESSIONAL LADY.UNDERSTANDABLE WITH MY PROBS WITH ENERGY AUSTRALIA IN THE PAST. HER EXPLANATION WAS FULL AND "EXHAUSTED". YOU COULD BEE LUCKY TO HAVE EMPLOYEES... See more

Rated 5 out of 5 stars

I have seen the ads for Compare the Market on TV but wasn't sure of what it meant until my electricity bill kept going up n up with every new gadget we had to get for which we had no choice so I went... See more

Rated 5 out of 5 stars

Harold was amazing, polite, professional and very helpful. Thanks to him and youcompare and his research we have switched and will now be saving up to 40% on our usage rates. Harold was very patient... See more

Company details

  1. Internet Service Provider
  2. also in
  3. Housing Utility Company

Information provided by various external sources

At youcompare, we compare rates and plans on electricity & gas, broadband, mobile phones and pay TV. Since 2005, we have been crafting & refining our comparison tools to ensure that we can find the best deal possible for you. Plus, our services come at no cost to you.


Contact info

4.2

Great

TrustScore 4 out of 5

482 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(482)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Better Power saving offered

Great friendly service and they negotiated/delivered better power savings as confirmed now by the Power Company. I hold no reservations in recommending youcompare. With thanks.

January 20, 2019
Unprompted review
Rated 4 out of 5 stars

A very easy process

The whole process was very easy and the team member was very friendly and professional.

January 20, 2019
Unprompted review
Rated 5 out of 5 stars

Electricity Bill Compare

Helped me understand and read the electricity bill, and found me a better provider to go with. Thank you for your service and understanding.

January 19, 2019
Unprompted review
Rated 1 out of 5 stars

I was only looking at comparison quotes…

I was only looking at comparison quotes myself. Phone call received from the operator was unexpected. Explained that I was not expecting to transfer companies at that particular time. I was still looking at all my options. Told the lady on the phone this, but she just kept talking, asking questions and wanting my personal details to complete an online transfer request straight away. Continued to express my desire that I did not want to do this at that point in time. Anyhow, information given to me for AGL was very competitive, but after phone call to my existing provider, I have decided to stay with them. So..... I will be cancelling the policy that she set up for me, mainly because firstly, I didn't want anything done over the phone at that time, and secondly, because the lady was so 'pushy', talking really fast and not understanding my needs as a consumer. I will use the 10day cooling off period to cancel this policy. Last time I will use this service. I will phone providers myself and get information that I need myself.

January 19, 2019
Unprompted review
youcompare logo

Reply from youcompare

Hi Bernadette,

Thank you for taking the time to leave a review.

I am extremely sorry for the negative experience that you had using our service.

Can you please email us at feedback@youcompare.com.au as we would appreciate the opportunity to investigate this issue further.

Kind Regards,
Josh

Rated 5 out of 5 stars

Energy provider service

GReat service . A bit confused at the beginning why I received the call. Would benefit in setting the context clearly at the beginning of the conversation. Thank you

January 19, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look