You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
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Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Great quality plants and very well…
Great quality plants and very well packaged.
Delivery was quick.
June 30, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received great quality plants that were very well packaged and that your delivery was quick. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Wonderful plants in great condition
Trees and plans arri ved well packaged so in wonderful condition. Plesed with e verything I bought
June 30, 2026
Reply from YouGarden
Hello,
We're so pleased your trees and plants arrived well-packaged and in wonderful condition. It's great to hear you're happy with everything you bought! Thank you for your fantastic feedback.
Kind regards,
YouGarden Customer Service
Healthy plant
Quick delivery. The plant was very well protected and arrived in perfect condition ready to plant. Good strong plant . Very pleased.
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased your plant arrived quickly and in perfect condition, ready to plant! It's wonderful to hear you're very happy with your strong plant.
Kind regards,
YouGarden Customer Service
Well grown plants delivered well-packed
All plants delivered well-packed, arriving alive and healthy. Consequently they've been labouring in this heat, but should pull through!
July 6, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived well-packed, alive, and healthy. We hope they continue to thrive despite the heat!
Kind regards,
YouGarden Customer Service
Very disappointed with the state of the…
Very disappointed with the state of the plants on arrival and how they were packed. They were never going to travel well stacked on top of each other
July 7, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of the plants upon arrival and your disappointment with the packaging. We understand your concern about how they were stacked.
Kind regards,
YouGarden Customer Service
The plants arrived quickly
The plants arrived quickly, in perfect condition. They are now planted in our garden, and look very healthy. One already has flowers coming.
June 30, 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plants arrived quickly and in perfect condition! It's wonderful that they are now planted in your garden, looking very healthy, and already showing signs of flowering.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you found our products to be of great quality and absolutely gorgeous. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
I ordered a plant and because the plant…
I ordered a plant and because the plant was sent through Yodel and Yodel use inpost instead of bringing to the house. I complained so they sent another plant which of course was sent the same way and I didn’t get either. I have had my money returned to me because of this it puts me off buying again.
June 30, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the difficulties you experienced with the delivery of your plants. It's very disappointing that both attempts were unsuccessful due to the delivery method. We understand this has been frustrating and has impacted your confidence in purchasing from us again. We are actively looking into our delivery partnerships to prevent similar issues in the future.
Kind regards,
YouGarden Customer Service
Sadly almost all of the plants were…
Sadly almost all of the plants were dead when I opened up the order. I think this was probably due to the extreme temperatures at the moment but in any case many of the plants were potbound. I shall think twice about using You Garden in the future.
July 7, 2026
Reply from YouGarden
Hello,
We are very sorry to hear that most of your plants arrived in poor condition and that some were potbound. We understand your concerns regarding the extreme temperatures and are reviewing our shipping procedures to prevent this from happening again.
Kind regards,
YouGarden Customer Service
Received a very dead plant
Received a very dead plant. Notified via email along with a photo. No replacement received as yet.
July 7, 2026
Reply from YouGarden
Hello,
We sincerely apologize for the dead plant you received and the delay in getting a replacement. We understand your frustration and are looking into this immediately to resolve it.
Kind regards,
YouGarden Customer Service
The plant we received was broken when…
The plant we received was broken when we opened it and the leaves all withered. We were looking forward to receiving this and were very disappointed. I have put in a pot in the garden to try and revive it. Still looks small but I'll persevere. Not happy with this .
July 7, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant arrived broken and with withered leaves. We understand your disappointment and appreciate your perseverance in trying to revive it. We will review our packaging and plant quality processes.
Kind regards,
YouGarden Customer Service
Good quality plants
I bought a collection of 3 Japanese Maple Acers,3 Monarda( Beauty of Cobham)& a Loropetalut( Back Pearl)
All received well packed & in good condition.( 1 of the monarda was a bit sorry for itself)
I planted all them all in pots.They are all thriving,even the 'poorly one'
Must say am very pleased with the service, quality of plants & delivery.Can't fault YouGarden.
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plants arrived well-packed and are now thriving, even the one that needed a little extra care! It's wonderful to know you're happy with our service, plant quality, and delivery.
Kind regards,
YouGarden Customer Service
Unhappy customer
Still waiting for order to arrive contacted supplier who stated goods had left and were with courier who have still not delivered, cancelled order, not a happy customer
July 7, 2026
Reply from YouGarden
Hello,
We sincerely apologize that your order did not arrive and that you had to cancel it. We understand your frustration and regret the inconvenience this has caused.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you've been a long-time customer and that you consistently receive good plants from us. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
10/10 would recommend
I had never considered ordering from YouGarden before and to be completely honest, I never heard of them but found them through a reward on TKMaxx using their reward schemes. I would definitely recommend as it was quick delivery, packaged well and the plant itself is thriving - I repotted to a slightly bigger pot and put some new soil and she's flowering already (I chose Verbena bonariensis)
July 7, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you discovered us through TKMaxx rewards and had such a positive first experience! It's wonderful to know your Verbena bonariensis arrived quickly, was well-packaged, and is already thriving and flowering. Thank you for your recommendation!
Kind regards,
YouGarden Customer Service
Delivered on time as notified.
Delivered on time as notified.
Plant delivered in good health.
Thank you
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived on time and in good health. Thank you for your positive feedback; we appreciate it!
Kind regards,
YouGarden Customer Service
Extensive selection of well priced plants.
YouGarden is a new plant supplier to me. However I would not hesitate to recommend then & purchase from them again. The website is easy to navigate as is the ordering process. The size of the Sicilian lemon tree that I purchased was quite frankly amazing for what I paid compared to other online garden centres. The communication was good & the well established tree arrived a few days later well packaged & in a very healthy looking state. It was re-potted the next day in a homemade compost mix recommended for lemon trees which was a lot more cost effective than buying the ready made up bags. In the last 2 weeks it must have grown about 6 inches in height & is obviously very happy in its new home.
July 7, 2026
Reply from YouGarden
Hello,
We are so pleased to hear about your positive experience with your Sicilian lemon tree! It's wonderful to know that you found our website easy to navigate and the ordering process straightforward. We are especially delighted that the size and quality of the tree exceeded your expectations and that it's thriving so well in its new home. Your feedback about our communication and packaging is greatly appreciated. We look forward to serving you again in the future.
Kind regards,
YouGarden Customer Service
Not a happy gardener.
I was disappointed with my delivery as two of the plants out of ten was dead I was not able to revive them and the others were not in great condition either. I have had plants before that I’ve been happy with so not sure what went wrong this time.
July 7, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of your recent plant delivery, especially that two plants were unsalvageable and the others were not in great condition. We understand your disappointment, especially as you've been happy with previous orders. We are reviewing our handling and packaging processes to prevent similar issues.
Kind regards,
YouGarden Customer Service
The flowers in the vase arrived completely rotten
The flowers in the vase arrived completely wilted and in very poor condition
July 7, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the flowers in your vase arrived completely wilted and in very poor condition. We are reviewing this issue internally.
Kind regards,
YouGarden Customer Service
Perfect plants
Very pleased with verbina plants. They were nicely packed. The compost was moist. The plants therefore arrived in perfect condition
June 30, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your verbena plants arrived in perfect condition, nicely packed, and with moist compost. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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