You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Plant of good condition
Plant of good condition. You replaced my order after delivery went wrong, Thank you,
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in good condition and that we were able to resolve the issue with your delivery. Thank you for your kind feedback!
Kind regards,
YouGarden Customer Service
Healthy Plants
Plant always healthy and well packaged when they arrive.they have some good offers.
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear your plants are always healthy and well-packaged when they arrive, and that you appreciate our offers. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plants arrived in good condition. Thank you for taking the time to share your positive feedback with us!
Kind regards,
YouGarden Customer Service
Very pleased as You Garden have…
Very pleased as You Garden have replaced some damaged hanging baskets Hopefully I will receive the replacement ones very soon
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we were able to arrange replacements for your damaged hanging baskets. We hope you receive them very soon and they bring you much joy!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Excellent plants delivered in beautiful…
Excellent plants delivered in beautiful condition. Packed extremely well.
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received excellent plants that were delivered in beautiful condition and extremely well packed. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Superb experience
My order arrived well packaged, and in great condition. The delivery service was very quick, in just a few days, I planted it out almost immediately and it’s definitely grown since then.very impressed
July 7, 2026
Reply from YouGarden
Hello,
We are absolutely delighted to hear your order arrived well-packaged and in great condition! It's wonderful that the delivery was so quick and that your plant is already growing so well. Thank you for your kind feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear you consistently find our plants to be of good quality and our prices reasonable. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
purchased 2 rose plants received only 1…
purchased 2 rose plants received only 1 .phoned up you garden second one waited week and half to arrive the plant was totally dead phoned up again another 1 sent out took another week and half to arrive with no roses on the plant i give up
July 3, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the repeated issues with your rose plant deliveries and the frustration this has caused. We understand how disappointing it is to receive plants in such poor condition.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're delighted to hear you found a great selection of plants and that our delivery was prompt. Thank you for your kind words!
Kind regards,
YouGarden Customer Service
Hi after emailing YouGardens about my…
Hi after emailing YouGardens about my recent order which unfortunately arrived very dry and beyond saving a replacement is on its way excepted by this Friday so here’s hope all is well Many thanks 👍
July 7, 2026
Reply from YouGarden
Hello,
We appreciate you reaching out and are glad we could arrange a replacement for the dry plants. We hope the new delivery arrives in perfect condition by Friday, and we look forward to hearing about your positive experience.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant you received was not alive. We understand your disappointment and are looking into this matter immediately.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased your plant arrived as promised and in good condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
excellent plants
excellent plants. always happy with them.good choice of plants.i have recomended you to others many times.they are delivered yery carefully packed and quick delivery.
July 2, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you are always happy with our excellent plants and the good choice available. It's wonderful that you've recommended us to others many times and that your deliveries are always carefully packed and arrive quickly.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so glad you enjoyed our plants and quick service! We look forward to serving you again soon.
Kind regards,
YouGarden Customer Service
The item came well packaged and…
The item came well packaged and delivered quickly and on time.
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your item arrived promptly and was well protected. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Plants far too big for the pots they…
Plants far too big for the pots they were in hence a lot of them broken and some of them dead kept them as I couldn’t be bothered with the hassle of returning them
July 7, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your plants arrived in such poor condition, with many broken and some unfortunately not surviving. We understand your frustration and appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
Quick delivery and plant was well…
Quick delivery and plant was well packed and in great condition
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your plant arrived in great condition and that you experienced quick delivery. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
A great service from order to delivery
A great service from order to delivery. Very pleased with rose
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you were very pleased with your rose and that you experienced great service from order to delivery. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Good delivery order came well packed…
Good delivery order came well packed and the service was excellent
June 30, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your delivery order arrived well-packed and that you experienced excellent service. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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