You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
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I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
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Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Plants /shrub arrived well packed good…
Plants /shrub arrived well packed good job as outer box damaged. Plants looked dehydrated but only to be expected in this heat and travelling. Keeping well watered till the heat drops to plant. Shrubs a good size.
July 8, 2026
Reply from YouGarden
Hello,
We're pleased to hear your plants arrived well-packed despite the outer box damage, and that the shrubs are a good size. We appreciate you understanding their dehydrated state due to the heat and travel.
Kind regards,
YouGarden Customer Service
This was a free gift from tk maxx…
This was a free gift from tk maxx treasure card.
Nice size plant, well packaged.
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you received a nice size plant and that it was well packaged. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Perennial plugs came in the hot wether…
Perennial plugs came in the hot wether and was cooked phoned customer care no quibble replaced and growing away nicley.
June 30, 2026
Reply from YouGarden
Hello,
We're so glad to hear that the replacement perennial plugs are thriving! We appreciate you reaching out to us, and we're happy we could resolve the issue quickly for you.
Kind regards,
YouGarden Customer Service
Disappointed one basket was fine but…
Disappointed one basket was fine but the 2nd one the tape to hold the basket in place had cut through the plants and the majority of them were damaged. It’s a shame ac the previous hanging baskets were lovely
July 8, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the damage to your second hanging basket due to the tape. We understand your disappointment, especially after your positive experiences with previous baskets. We are reviewing our packaging methods to prevent this from happening again.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
The delivery was basically next day and…
The delivery was basically next day and free. Good secure packaging. All around great service
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear your delivery was basically next day and free, and that the packaging was good and secure. Thank you for acknowledging our great service!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you experienced excellent service and product quality, and that you would recommend us. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Quick service plants healthy
Quick service plants healthy and well packed.easy to find what you are looking for.Highly recommend
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you experienced quick service and that your plants arrived healthy and well-packed. It's wonderful to know you found it easy to find what you were looking for. Thank you for your high recommendation!
Kind regards,
YouGarden Customer Service
They did exactly what they said they…
They did exactly what they said they would do and the product was as decribed
July 8, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that we delivered on our promise and that the product met your expectations perfectly. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Dead plants on delivery
I bought 2 Daphne plants and 1 rose. The rose is absolutely fine but the other 2 plants arrived limp and even though it was very hot at the time, I was shocked at the poor condition. They’ve not responded to my attempts to revive them. Ive requested replacements and sent photos to customer service and am awaiting their response.
July 8, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the poor condition of your Daphne plants upon arrival and that they have not recovered. We understand your frustration and are reviewing your request and the photos you sent to customer service.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear you received beautiful and healthy plants at great prices. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant you received was smaller than anticipated and did not meet your expectations in terms of appearance. We understand your disappointment and are reviewing our plant selection processes to ensure better quality.
Kind regards,
YouGarden Customer Service
Excellent plant and service
July 1, 2026
Reply from YouGarden
Hello,
We appreciate your positive feedback. We are so pleased to hear that you are happy with your plant and the service you received. Thank you for sharing your experience!
Kind regards,
YouGarden Customer Service
Plant abuse
Plant was delivered wilted and broken, with leaves half-stripped and just hanging off. I understand that it was a freebie via TK Maxx's Treasure scheme, but if I'd known that a plant would be so badly abused in the process, I would've abstained.
July 8, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the condition of the plant you received, arriving wilted and damaged. We understand your disappointment and appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your shrubs were of good quality, well-packaged, and delivered perfectly intact. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Delivered quickly and well packaged.
July 7, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that your order was delivered quickly and that it was well packaged. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Lovely hanging baskets
Quick delivery. Lovely hanging baskets in full bloom. It was though very difficult to get the baskets out of the box - took a lot of effort although I do understand they had to be packed carefully. Otherwise very happy with my purchase.
July 8, 2026
Reply from YouGarden
Hello,
We are so pleased to hear your hanging baskets arrived quickly and in full bloom! We appreciate your understanding regarding the secure packaging, and we're glad you are very happy with your purchase.
Kind regards,
YouGarden Customer Service
Too long to wait for replacement plants…
I did not appreciate waiting 2 weeks for replacement plants, because 4 of them were rotten.
July 22, 2026
Reply from YouGarden
Hello,
We understand your frustration regarding the delay in receiving replacement plants. We are actively working to improve our delivery times.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so sorry to hear that your plant arrived in such a state. We understand how disappointing this must be for you.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you received great service and that your products arrived in excellent condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
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