You garden sorted a problem I had with unpacking 2 hanging baskets. I received a quick reply but the problem was resolved by my daughter. I informed the company that I did not need any further “access... See more
Company replied
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Review summary
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I would have given you Full stars because quality of plants are excellent. I don’t like Royal Mail service - 4 days in transit is no good for living plants. This may put me off purchasing from you i... See more
Company replied
Very good quality lavender plants, 23/24 survived being planted, so that's pretty good. Price very reasonable. Only hiccup was that the initial delivery of 24 turned out to be missing 12! The missing... See more
Company replied
Ordered some trees and when they arrived, they weren't in the best condition. After sending photos I was offered a replacement or full refund. Replacements arrived in good condition. Very pleased with... See more
Company replied
Company details
Written by the company
During spring we are at our very busiest and added to that – due to the number of people staying at home (and in their gardens!) currently – our order volumes and those of our courier are even higher than usual. Therefore, please allow 21 days for your order to arrive. If after that time you have still not received your items, please do email quoting Trust Pilot, including your order number and post code. Rest assured all items are in stock and our dedicated Nursery & Operations teams are working tirelessly to get them to customers as soon as they can.
Contact info
United Kingdom
- 0844 6 569 569
- cs@yougarden.com
- www.yougarden.com
4.2
Great
116K reviews
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Reply from YouGarden
Hello,
We are so pleased to hear that your plants arrived on time and in good condition. Thank you for taking the time to share your positive feedback with us!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you are very happy with the lovely plants and their good size. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plants were healthy and well packed. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The garden is rosy…
Lovely company with an easy to navigate website, clear pricing and excellent quality plants.
My delivery was safely, securely and delightfully packaged.
July 2, 2026
Reply from YouGarden
Hello,
We're so pleased you found our website easy to navigate, our pricing clear, and our plants of excellent quality! It's wonderful to hear your delivery was safely, securely, and delightfully packaged.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
Thank you for your positive feedback; it means a lot to us.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that you found our website easy to use and that your plants arrived in perfect condition. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
The plants arrived well packaged
The plants arrived well packaged. Some of the courier firms do not treat the deliveries as fragile.
July 9, 2026
Reply from YouGarden
Hello,
We're glad to hear your plants arrived well-packaged. We understand your concern about how some courier firms handle fragile deliveries and appreciate you bringing this to our attention.
Kind regards,
YouGarden Customer Service
2 of the plants that were delivered had…
2 of the plants that were delivered had broken stems and had to be thrown away.
Another one was in bad condition and I am still trying to get it back to good health
July 9, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that two of your plants arrived with broken stems and had to be discarded. We also regret that another plant was in poor condition. We understand your disappointment and are reviewing our packaging and handling processes.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that your plant arrived on time and in good health. Thank you for your positive feedback; we appreciate it.
Kind regards,
YouGarden Customer Service
Flowers arrived in great nick 😁
July 9, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that your flowers arrived in excellent condition. Thank you for taking the time to share your positive feedback with us!
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We're so pleased to hear that your purchase arrived safely and was well packaged. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Been happy with the products since I…
Been happy with the products since I been buying from them.
July 9, 2026
Reply from YouGarden
Hello,
We're so pleased to hear that you have been happy with our products since you started buying from us. Thank you for your wonderful feedback!
Kind regards,
YouGarden Customer Service
Great services fab but....…
Great services from You Gardens yet again the courier they use are rubbish. Dumping your plant at your front door without ringing the bell or having a confirmation picture is not helpful at all. This is not the first time this has happened. Change your delivery Company!
July 9, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the ongoing issues with our courier service. We understand your frustration regarding plants being left without a ring or confirmation. We are actively reviewing our delivery partners to improve our service.
Kind regards,
YouGarden Customer Service
Brilliant packaging
Brilliant packaging, never had a poor delivery yet.
The plants fruit,flowers or shrub have coming in great condition never had bad one.
July 9, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you've consistently received brilliant packaging and that your deliveries have always been perfect. It's wonderful that your plants, fruits, flowers, and shrubs have always arrived in great condition!
Kind regards,
YouGarden Customer Service
The plant I received was practically…
The plant I received was practically dead.The stems were all broken, could not be fixed.I know this was free with my treasure rewards but I was disappointed.
July 9, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that the plant you received was practically dead with broken stems. We understand your disappointment, even though it was a rewards item.
Kind regards,
YouGarden Customer Service
Dead plants
We spent a lot of money with them and only got half are money back thay delivered dead plants
July 9, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear about the dead plants and the refund issue. We are reviewing our delivery and refund processes to prevent this.
Kind regards,
YouGarden Customer Service
Ordered never arrived after nearly one…
Ordered never arrived after nearly one month. Had to request a refund
July 2, 2026
Reply from YouGarden
Hello,
We are so sorry to hear that your order never arrived and that you had to request a refund. We understand your frustration and apologize for the inconvenience this has caused.
Kind regards,
YouGarden Customer Service
very good service & plants.
July 1, 2026
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with both the service and the plants you received. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
Delivery box was damaged plant was…
Delivery box was damaged plant was bone dry. Suspect delivery was not delivered quiick enough and this seems to be a common problem with all plants dispatched
July 9, 2026
Reply from YouGarden
Hello,
We are truly sorry to hear that your delivery box was damaged and your plant arrived bone dry. We understand your concern about the delivery time and the plant's condition.
Kind regards,
YouGarden Customer Service
Reply from YouGarden
Hello,
We are so pleased to hear that you are happy with the good quality of our plants. Thank you for your positive feedback!
Kind regards,
YouGarden Customer Service
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