You Go Natural Reviews 

2,067
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY! I ordered from this company a year ago and never received my product. Received communication that there were shipping delays and offered all kinds of discounts. Refuse... See more

Rated 5 out of 5 stars

I absolutely love their products that keeps in mind the dynamics humidity to melaninated Americans hair. Now I setting trends in community all thanks to YGN,as friends and even strangers ask me where... See more

Rated 4 out of 5 stars

Overall, I love this product! Delivery took over a month, which had me feeling pretty irritated, but after I reached out to customer service, they made sure the product got to me quickly. The wrap its... See more

Rated 2 out of 5 stars

I was a believer and really loved this company, but I’ve been taken advantage of. I ordered three turbans, on October 7th and I received the first one right away; obviously I’m still awaiting my other... See more

Company details

  1. Beauty Supply Store

Information provided by various external sources

Pre-Tied Headwraps. No Fuss. No Tutorial. Perfect every Time.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(2,067)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect for working out!

Arrived quickly and is exactly as described. I love how soft the tie band is and that it is adjustable! Works perfectly when I run to help my ear buds stay in place.

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

This is my second order

This is my second order. I enjoy the warps immensely.
The product arrives in a timely manner. Thus far, I have not had any issues with this company nor their products.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Swim cap review

It took longer than I thought it would to arrive but I’m very pleased with the product. I’m ready for my trip to the Bahamas and happy that I no longer have to be worried about getting my hair wet.

September 13, 2023
Unprompted review
Rated 4 out of 5 stars

Timely but really tight

It came on time, but it is very tight. I wish there was a way to adjust the tightness so you can get it on first, and then secure it after it's on.

September 2, 2023
Unprompted review
Rated 5 out of 5 stars

I am in love

I am in love! I got the rose gold swim turban and can't wait to wear it at the water park. I even have long thick braid and was able to fit them in the turban. I just purchased the sleep turban in champagne and will get the leopard turban soon.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service, defective item and have not heard from the seller since the transaction completed.

1) I paid £22 extra for first-class shipping which was due to come in up to 14 days. In actuality, it took 1.5 months to reach me and I did not get to wear it to a wedding a specifically bought the item for.

2) Two items are too small and one is defective (the bun on the turban was not stitched on properly). I would this like a refund or exchange for all three. The fact that one of my orders is defective is very disappointing.

3. THEY HAVE GHOSTED ME. They have my payment and not no one is responding to my emails, instagram DM's etc. I ordered from this company because I wanted to support black business but now here I am sat on my laptop warning others on Trust Pilot not to be scammed.

June 8, 2023
Unprompted review
Rated 1 out of 5 stars

The customer service is poor

The customer service is poor, and they lie so they can keep your money and they will also try and keep the product you return.

I purchased the green one, which looked like it would match my bathing suit. HOWEVER, the green I received was a ridiculous slime green color. I repackaged it and returned it according to the instructions provided, did not even try it on. To my surprise, I received an email stating You Go Natural cancelled your return for the following reason:
A message just for you:
"items has stains".

There were no stains on the item, and they did not even offer to send the item back.

Fortunately Pay Pal had my back!

August 29, 2023
Unprompted review
Rated 3 out of 5 stars

Slow delivery but, great product

It took a while for delivery and I had to reach out 2 times before I got a response. It was very generic stating my order was delivered after I got the email that my order was shipped. Once I received the wraps I was beyond satisfied. I just wish the communication had be better.

August 14, 2023
Unprompted review

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