You Go Natural Reviews 

2,067
•
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY! I ordered from this company a year ago and never received my product. Received communication that there were shipping delays and offered all kinds of discounts. Refuse... See more

Rated 5 out of 5 stars

I absolutely love their products that keeps in mind the dynamics humidity to melaninated Americans hair. Now I setting trends in community all thanks to YGN,as friends and even strangers ask me where... See more

Rated 4 out of 5 stars

Overall, I love this product! Delivery took over a month, which had me feeling pretty irritated, but after I reached out to customer service, they made sure the product got to me quickly. The wrap its... See more

Rated 2 out of 5 stars

I was a believer and really loved this company, but I’ve been taken advantage of. I ordered three turbans, on October 7th and I received the first one right away; obviously I’m still awaiting my other... See more

Company details

  1. Beauty Supply Store

Information provided by various external sources

Pre-Tied Headwraps. No Fuss. No Tutorial. Perfect every Time.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.8

All reviews

(2,067)

1 review in the last 12 months

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Rated 1 out of 5 stars

NEVER RECEIVED ORDER! After a month!

It has been a month and I haven't received my order! They had the nerve to offer some 15% discount instead of refunding my money. I would not recommend this company to anyone. I don't think I will ever receive what I purchased! I also haven't gotten a refund. A reputable company would've refunded me by now. So at this point I guess I have to beg for my money back!!!!

February 22, 2024
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

They take your money & don’t send the product . Customer service doesn’t answer emails either .

February 19, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered from You Go Natural is a scam

I ordered from You Go Natural on January 15th and I still am waiting for my product. I requested a refund because now I’m pretty sure I’ve been scammed. They won’t give me my money back. Scam! Scam! All these Facebook and instagram adds are ripping people off. I’m so pissed.

January 15, 2024
Unprompted review
Rated 1 out of 5 stars

Good in Theory Only

I order January 17 2024 $96.50 for the order and have not received anything no tracking number nothing. Today is February 12th .Buyer beware

January 17, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible company DO NOT ORDER FROM…

Horrible company DO NOT ORDER FROM THEM! I placed an order back in early December and by mid January I still had not received it or any communication regarding it. I reached out to the company and a customer service agent emailed me back stating they were working on my order and I'd be notified once it was sent. Come early February I still had not received any communication regarding my order so I reached out again to request a refund. After THREE emails reaching out to customer service I have still not received a response and have not received a refund. DO NOT ORDER FROM THIS COMPAY, they will take your money and run.

December 11, 2023
Unprompted review
Rated 1 out of 5 stars

I ordered a wrap from this company

I ordered a wrap from this company. I let them know that it was unused, but i no longer had the packaging. They ghosted me when I asked if they would consider the return without the packaging. Now I’m stuck with this thing.

February 6, 2024
Unprompted review
Rated 1 out of 5 stars

Don't stop run

Don't stop run, because you will NEVER receive your order and when you ask they will ghost you. Had to dispute charges. I was super excited to receive the wraps I ordered, but apparently customer service is non existent.

January 30, 2024
Unprompted review
Rated 1 out of 5 stars

I placed an order January12

I placed an order January12. Got a confirmation. I've been waiting ever since for a shipping and tracking number. None to be had. I get email after email for ordering more but no response but a generic email about taking longer because of being on shark tank almost a year ago. Then I see real reviews about bad service and communications from this company. I'm going to have to call my credit card company. Ugh. You can't trust anyone.

January 29, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, they cancelled my order without telling me then when I chased up the order they said they’d refund me in 3-5 days and that was weeks ago now, still no refund and they’re now ignoring my messages. Don’t recommend buying from here.

December 19, 2023
Unprompted review
Rated 1 out of 5 stars

I will never order from this company…

I will never order from this company again, I ordered a week ago and still nothing has been shipped and I spent over $300 on my orders. Most companies the product gets to you within a week, this has not even been shipped.

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

I placed a order in nolimber received… Missing items from matt warder

I placed a order in nolimber received it. December 9th had missing items reached out to the company. They told me they would send a replacement because I was missing stuff. It is now December 21st and I still do not have it. They will not even return a phone call at this point I just want a full refund. Poor customer service, good product, but poor customer service.

December 9, 2023
Unprompted review
Rated 1 out of 5 stars

Communication of order

I've sent several emails regarding my order and no one is responding. I'm wondering if they are real. Bad customer service. This is sad because they're products (swim turban) was nice. So disappointing. It hasn't been a month. I ordered Nov 30. Ghost via email. Well others share their experience. I'm going to request a refund if I don't hear back soon.

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

NEVER AGAIN

I tried this place a few years back,(2021) Bought two turbans which didn’t fit properly so I attempted to return them. I sent the items back they made up some reason not to refund me and they ghosted me. $80+ they tried to take but I eventually got it back from paypal. Here’s a 2023 trying to give them another shot and now I regret it. Now they’ll take your money, tell you 3-5 days for delivery then you’ll never hear from them again unless it’s an automated promotion email. The customer service is virtually nonexistent giving no response regarding your order. I ordered in October and here it is the middle November, still nothing. I also noticed there isn’t even an option to track your order which makes it almost like they never planned on shipping it lmao. Hopefully I hear back or it randomly arrives SOMETIME THIS YEAR smh or I’ll be gunning for a refund. But for $45 and the customer service being completely long and awful I wouldn’t buy from here ever ever ever again.

November 13, 2023
Unprompted review
You Go Natural logo

Reply from You Go Natural

Hi! If you've purchased in October and still haven't received your order, it's likely something has gone wrong. We're happy to help! Please provide your order number and our customer service team will reach out.

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