Young Outlaws Club. Reviews 

Even 1 star is to high for this company. My advice, do not buy from here. Stick with other online retailers such as ASOS. The products are much better quality and the customer service function actually exists.

I ordered some items from here (a coat and a long sleeve polo) a month ago. I decided to send the coat back as it wasnt the best quality product and I kept the polo. I sent the item back via the recorded delivery method and as of nearly 3 weeks later not the slightest hint of my money coming back my way. I have tried the getting in contact via the email, FB, Insta and not even the slightest hint of a reply from them. And the polo I kept.........lost all its shape and faded after 2 washes (on the correct settings).

Overall, product quality is shockingly low and the 'customer service' element doesnt even exist. I wish I had seen the other reviews before I used YOLC because I would have avoided them. I advise others to do so.

UPDATE: 1 month after they signed for my returned item I did get my refund....minus the £3 handling fee.

Still avoid, I have now binned the item I kept because of its basically fallen apart.

Started off well with YOLC. Bought a nice coat for a date and a top. Since then I have bought a few more items.

The coat I bought for the date is now "patchy" where parts of it seems to have just faded over night. The top I also bought for this date rides up your torso constantly. You are constantly pulling it down or your boxers are on show.

On my second purchase. I bought two winter coats. One is a charcoal parker like like coat. Looks nothing like the picture online. Also makes you look like an old lady when you put it on...The second coat just has fluff/feathers constantly coming out of it.

also I have bought some tops from there. All small size. They some seem to be extra small and others just small.

Really poor quality of clothing. Would not recommend.

Ordered 2 jumpers 10 days ago. Received them yesterday. Surprised how quickly I got them and delighted with the quality. Well recommended and will buy again from them.

So below has been my experience deduce you’re own opinion.

1. First order paid for 2-3 days delivery came in 5, Sent nice email asking for update. 0 response.
2. Clothing is 100% cheap cheap so fits small, however you get what you pay for and was ok. I did send clothes back due to this.
3. Second order to replace first order clothes paid £10 for next day got it in 3 (arrived on a Sunday, keep that in mind) Again no response. However in their defence in the small print (please read as their Ts&Cs are a joke) it does state postage not over weekend! Still just respond and let me know! Im a paying customer.
4. Posted Instagram question as I notice they respond on there. They block me and do not respond. Now that to me is madness. No way to treat a paying customer.

They have now received my return as I sent it recorded (always do that) but again are not responding to me. Not sure what to do as they have over £100 worth of goods I have paid for.

Shocking way to treat customers. Certainly won’t be buying again and I would say to anyone DO NOT USE CHEAP AND NASTY. Stick with ASOS can get the same clothes but better quality and better customer experience.

Worst company. Do not buy anything from this company! My item has never been sent. Then I contacted customer service, didn’t hear back. Contacted again, they said my order was cancelled(no explanation why, even though they charged me) and refunded which didn’t happen. I contacted them again 3-4 that they have never refunded, no response.

I left a comment on instagram for the customers to check this company’s reviews on Trustpilot and they blocked me immediately- which speaks for itself:) I would recommend everyone before purchasing anything from them to read the reviews about them.

Terrible customer service. After placing an order and waiting 10 days, I received no shipping notice. Finally I emailed them and asked what was going on and they said they didn't ship it because I'd owe charges. I asked what the charges were and their answer was "google it". I asked for a refund five days ago and I'm still waiting for a response.

Without a doubt the worst company I have ever dealt with. Ordered some shorts which I sent back recorded delivery over 2 months back! Emailed to ask for an update, they admitted to receiving the item back but to this date have not had any refund or any further response. I have had to report to trading standards and paypal for a refund. Stay well aware from this embarrassment of a company!

Just the absolute worst 'company' ever. Not even sure it's real to be honest. Social media accounts look good as do the clothes, however, I placed my order nearly two weeks ago, have not received anything at all, have had no response to my query via the website and they don't answer the phone.

So in short, they have stolen my money! Avoid like the plague - absolute vermin. Couldn't be more unprofessional if they tried.

Ordered a coat which looked very nice on Instagram. Coat arrived quickly, but the quality was terrible. For a winter coat it was incredibly thin and completely shapeless. Within 30 seconds I'd decided to return it, and sent the next day (recorded, as they demand). It then took almost three weeks (from them receiving the item) for the money to be refunded to me, which for such a simple process is ridiculous.

Clothes seemed good quality, but didn't fit me. All good, but returning items and getting a refund from YOLC is painful. Most companies these days offer return postage, not YOLC. And they insist that you use a tracked return service, so returning items costs more than £10. One can imagine how often clothes might get 'lost' if someone fails to use a tracked service. Once received, YOLC say they need 14 days to process a refund. 14 days to check some clothes and press a button. I got an email today, 15 days after YOLC received my returned items, to tell me that my money will be refunded, to clear in another 7 days. All in all in will take a month from order to refund, which is beyond poor. I'll stick to slick operations like Thread.

Ordered 3 items

Item 1: Stretched to bits and look like it had been worn before, just thrown in packet.
Item 2: The wrong item
Item3: Large hole in colar area

Absolute Joke!!!

Good quality clothes at an amazing price.
Everything came as ordered pleasure to do business with. They do have a lot of bad reviews but my experience was great 👍

Ordered an orange/black puffer jacket and the jacket came in the wrong size, and the wrong jacket in general. I had to pay recorded delivery to exchange the jacket for the one I originally ordered. A month passed and I hadn’t heard back from the company or received my item. I then emailed to complain about my situation. Without any response from the company whatsoever, I had my money refunded. So after all of that hassle, I didn’t get my jacket and spent £10 on delivery fees. Don’t make the same mistake I did purchasing from this company

I bought my brother a yellow and black coat needed a bigger size sent back recorded delivery.

Went on holidays for 3 weeks came back still no coat.

I had to email them continually asking where the new coat was as I still hadn’t received 14 emails later I got an email saying sorry this coat is know sold out in XL. We will send you a refund. That was 5 weeks ago.

I have had to open a PayPal dispute waiting on £50 refund.I returned coat at the end of August it’s almost November.

Poor customer service very disappointed as I have been begging for my money back with no help. I would not recommend this company and I will never shop with them again.

If you check there Facebook page similar complaints under most posts

Poor quality clothing that is inconsistent in size is one thing... Taking 14 days to issue a refund that was then short and ignoring a PayPal dispute to be difficult and stall further is another, garbage customer service

Sent me the wrong sized item. I've returned it and over a week later no replacement.

They take forever to reply to emails or don't bother replying at all. No contact number. The customer service is really poor.

To date, I've given them £40 of my money and have no goods to show for it and can't speak to anyone about a replacement or a refund.

Was a first time buyer from them but won't ever use them again.

Our parcel was slightly late arriving due to an issue with the courier and nothing to do with Young Outlaws Club.
After contacting customer service to query this, they solved the problem in fantastic time and even sent a gift card to apologise - for a problem that had no control over! Amazing service and even better products. Very happy customer

I was asked to leave a review after one of my shoes arrived slightly damaged. The customer service team have been great and sent me a new pair straight away. I love the shoes and thanks a lot for fixing my problem.
Andy

Although I received the wrong item initially, YOLC sent out a replacement straight away. Kind regards, Rob