Your Move Reviews 

10,895
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, often going above and beyond to provide support. The service is frequently described as outstanding, with many appreciating the clear communication, efficiency, and personalized assistance throughout the process. Reviewers highlight the excellent customer care, noting how staff keep them updated, contributing to a smooth and stress-free user experience with quick responses and effective problem-solving. However, some people mentioned issues with communication and service quality. A few reviewers reported promises to call back were not kept, leading to constant chasing for updates. Others experienced unprofessional conduct from staff or felt the service was substandard, citing a lack of coordination or mismanaged strategies in their property transactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual team members for their... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

Your Move , Hastings , BRILLIANT ! Rob, Megan ,Stuart , Emma...All the Team at Your Move , Hastings have constantly provided a wonderful , supportive service. They " understood " my property and valu... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in partic... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,895)

534 reviews in the last 12 months

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Rated 3 out of 5 stars

A "Sold" board magically appears.

A "Sold" board magically appears as advertising but wouldn't it have been more sensible to have one advertising the property during the whole of the for sale period.?
Now it is Sold just loads of hassle makes me think they are desperate for their fee. Hassle tends to detract from the amount of time my solicitor has to do their work and therefore needs to be limited to sensible interruptions. Hassling me to hassle my solicitor but also contacting my solicitor directly - in my view unnecessary and unprofessional.

April 7, 2026
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Reply from Your Move

Good morning George, Thank you for your feedback, it helps us maintain high standards. As discussed, for sale boards are usually not permitted in blocks of flats. However, seeing other agents’ boards still displayed, I believed this was allowed and installed a sold board. We are a proactive agent and typically chase progress weekly. Your buyer is aiming for a 4–6 week completion, which is quite ambitious and may not be achievable without steady progress. Currently, your solicitor has not issued any paperwork after 12 days, which may delay the buyer’s solicitor. We’re here to act in your best interests, but as per your instructions, we will liaise with you directly rather than contacting your solicitor. I’m happy to continue working this way to help progress your sale to completion. Sam

Rated 5 out of 5 stars

Friendly approach

Friendly approach, prompt reply, kept upto date with progress

March 24, 2026
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Reply from Your Move

Thank you for your lovely feedback! We're really pleased to hear you found our team friendly and responsive. Keeping you updated throughout the process is something we pride ourselves on, so it’s great to know that made a difference. We appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Thank you

I am a woman on her own & your move have been very helpful & sympathetic. I got on with the staff in the Hoo branch

April 7, 2026
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Reply from Your Move

Hi June, Thank you so much for your kind words, we look forward to helping you with your moving journey! Kind regards, Jane, Sophie & Richard.

Rated 5 out of 5 stars

ALL DONE IN A PROFESSIONAL MANNER.

ALL DONE IN A PROFESSIONAL MANNER.

March 20, 2026
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Reply from Your Move

Thank you for your positive review Peter. We appreciate you taking the time to leave some feedback. If we can help with anything in the future please reach out. Thanks, Sam.

Rated 2 out of 5 stars

Purchased a home

Purchased a home, found it difficult to get information regarding shared ownership. Incorrect information in advert, Incorrect information requested in emails. Solicitor instructed as advised by yourmove before shared ownership were aware of Sale and before any confirmation of eligibility

March 25, 2026
Rated 5 out of 5 stars

Your move came highly recommended

We are very pleased with Andrew and all staff we have been kept informed throughout the process of selling our house a buyer has been found quite quickly and sale going through also our buyer has said how good Andrew’s been at keeping them updated

December 15, 2025
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Reply from Your Move

Hi Michael,

Many thanks for your very kind review, we are so pleased that you are happy with the service received to date. We will endeavour to get the sale through for you now as quickly and as hassle free as possible.

Rated 5 out of 5 stars

Your Move, Doncaster. 1st Rate Team

your Move in Doncaster were 1st rate, they put our property on the market within a few days, the photo and video Brochure that was sent to us via email really enhanced our property so much so that it sold within one week to the first clients. All the staff in the Doncaster office were really obliging, thanks to Richard for the photos he produced, Pam, Holly, Emily and Lewis.

March 26, 2026
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Reply from Your Move

Thank you so much for your kind words! We are so please that you enjoyed working with us and your comments have been passed on to the team. Your Move, Doncaster

Rated 5 out of 5 stars

This company does everything well

This company does everything well. In particular they keep you very well informed.

April 1, 2026
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Reply from Your Move

Thank you for your kind feedback. We’re really pleased to hear that you felt well informed throughout — clear communication is something we place great importance on. It was a pleasure assisting you.

Rated 5 out of 5 stars

Communicative and helpful

Communicative, honest and helpful. Both Jesy and Maxine did a great job bringing the sale to the offer stage, answered all questions and gave realistic advice. Would definitely recommend.

April 1, 2026
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Reply from Your Move

Dear Fiona

Thank you for your review, I will pass this onto the sales team.

Kind regards
Your Move

Rated 5 out of 5 stars

The team were excellent.

The team were excellent. Communication was top notch kept me informed every step of the way .

March 7, 2026
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Reply from Your Move

Thanks for the great review Winifred! We wish you all the best with your move and pleased you were impressed with the team in Glenrothes!

Rated 5 out of 5 stars

Very professional

Your move sold my property in under 6 weeks when the market was very slow. They kept intouch and all of the team were extremely helpful whenever I had a query.

March 26, 2026
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Reply from Your Move

Hi Jane, Thankyou for your lovely feedback, it really is appreciated. Cathryn Wise Branch Manager Your Move Hinckley

Rated 5 out of 5 stars

YOUR MOVE CH-LE-ST.

YOUR MOVE CH-LE-ST.
Without the team at Chester-Le-Street I would not have been happy to sell my house. My house was out on the market within days after checking everything was OK with me. They kept me informed of every viewing and chased the viewers up to get their feedback the very next day. I had an offer in a week which i agreed on and within 10 days the house was up as 'sale agreed'.
When I had problems with solicitors forms all I had to do was walk into the office and they would always be willing to help.
I can't thank the team enough, especially JULIA, the process wouldnt have been so smooth without her help and support.
I would 100% recommend this company to help you buy, sell or rent a property

March 31, 2026
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Reply from Your Move

Thank you so much for your kind words! We’re absolutely delighted to hear that you had such a positive experience with our Chester-Le-Street team.
It’s great to know that you felt supported throughout the entire process, from getting your property on the market to reaching a successful sale so quickly. Keeping our clients informed and making the journey as smooth as possible is something we really pride ourselves on.
A special thank you for mentioning Julia—she’ll be thrilled to hear your feedback!
We truly appreciate your recommendation and wish you all the very best for the future. If you ever need anything again, we’re always here to help.

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