Your Move Reviews 

10,895
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, often going above and beyond to provide support. The service is frequently described as outstanding, with many appreciating the clear communication, efficiency, and personalized assistance throughout the process. Reviewers highlight the excellent customer care, noting how staff keep them updated, contributing to a smooth and stress-free user experience with quick responses and effective problem-solving. However, some people mentioned issues with communication and service quality. A few reviewers reported promises to call back were not kept, leading to constant chasing for updates. Others experienced unprofessional conduct from staff or felt the service was substandard, citing a lack of coordination or mismanaged strategies in their property transactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual team members for their... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

Your Move , Hastings , BRILLIANT ! Rob, Megan ,Stuart , Emma...All the Team at Your Move , Hastings have constantly provided a wonderful , supportive service. They " understood " my property and valu... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in partic... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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4.4

All reviews

(10,895)

531 reviews in the last 12 months

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Rated 5 out of 5 stars

A win for Trustpilot and Your Move

Seven months ago I was trawling through trust pilot to help me find an estate agent to sell our leasehold flat. I am so glad I went with Your Move. The conveyancing process has been long, complicated and stressful, but staff at Your Move have ensured that we were well-informed and supported all the way through. How Kasia and Alan have remained so upbeat throughout it all, I do not understand, but we are so grateful to them and all the staff in Whitton for making the unbearable bearable. Thank you!

April 22, 2026
Unprompted review
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Reply from Your Move

We are so glad to hear our team made a challenging process bearable for you. Your kind words about our support and communication mean a great deal to us. We truly appreciate your feedback.

Regards,
Your Move

Rated 5 out of 5 stars

I had a very positive experience with Kerra Grant


I had a very positive experience with Your Move in Dumfries when selling and purchasing my property. Kerra was my main point of contact throughout and was professional, supportive and kept me fully updated at every stage. The wider team were also helpful in the background, and everything was handled efficiently. Kerra is a real credit to the team, and I would happily recommend their services.

February 25, 2026
Unprompted review
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Reply from Your Move

We are so pleased to hear about your positive experience with us during your property sale and purchase. It's wonderful to know our team, especially Kerra, provided professional and supportive service, keeping you fully updated. We truly appreciate your recommendation.

Regards,
Your Move

Rated 1 out of 5 stars

I am not sure what they have done and…

I am not sure what they have done and how they have made such a mess of things but I have not received rent for the last 3 months statements. They are holding reserve funds for payments they should not make and as far as I can guess they have paid a contractor for work that was not done.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended Your Move Lanark

We have just sold our house with Your Move Lanark and we are so grateful for their outstanding service, support, attention to detail, care and guidance from the very moment we started looking at houses to purchase right through to completion and beyond. Beth and Stephen went above and beyond at every point of the journey showing kindness and a genuine care for me and my family. Nothing was too much for them. We cannot recommend them enough.

April 17, 2026
Unprompted review
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Reply from Your Move

Thank you Kathleen, we are so pleased for you and your family, we wish you many happy years in your new home

Rated 5 out of 5 stars

Very Professional

Your Move Whitton branch provided a very friendly, helpful and professional service. I would like to thank Alan, Anish and their staff for regular updates on the house sale progress.

April 17, 2026
Unprompted review
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Reply from Your Move

We're so pleased our team provided friendly, helpful, and professional service. We appreciate you acknowledging our regular updates!

Regards,
Your Move

Rated 5 out of 5 stars

Great service by Lee and Ollie

Great service by Lee and Ollie, professional and friendly.

They were invaluable when the solicitor who was acting on behalf of the owners of the house we were buying were very slow.

Highly recommend

February 25, 2026
Your Move logo

Reply from Your Move

We're so happy to hear our team provided such professional and friendly service, especially during a challenging time. Your recommendation means a lot to us.

Regards,
Your Move

Rated 5 out of 5 stars

The Bexleyheath branch went above and…

The Bexleyheath branch went above and beyond! Mason, Karen and Dan really helped doing loads of work alongside myself to make this purchase as easy as possible in challenging circumstances. Massive thankyou to you all.

April 15, 2026
Unprompted review
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Reply from Your Move

We're so glad our team went above and beyond to make your purchase easy, even in challenging circumstances. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Thank you Jess

Big thank you to Jess at the Wigton Branch for all her help and advice whilst purchasing my property. Jess kept me informed all the way through the process, offering guidance and assistance in a very friendly, approachable and professional way.

April 1, 2026
Unprompted review
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Reply from Your Move

We are so pleased to hear about your positive experience with our team at the Wigton branch. Thank you for sharing your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

My experience with Your Move was…

My experience with Your Move was amazing. From booking the viewing to having my offer accepted, every stage was great due to the support and help of the employees.

March 17, 2026
Your Move logo

Reply from Your Move

Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with us from start to finish. Our team works hard to make every step of the process as smooth and supportive as possible, so it’s fantastic to know that came through.
Congratulations on having your offer accepted, and we wish you all the best in your new home! If you ever need anything in the future, we’re always here to help.

Rated 5 out of 5 stars

Hassle free

Great all seems to be working well easy to do online much less hassle than visiting solicitors office A1.

April 9, 2026
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Reply from Your Move

Thank you for your positive review, Sandra. We look forward to continuing to work with you to get your sale through to completion. Many thanks, Darren Hillier-Minton

Rated 5 out of 5 stars

Best Letting Agent in Crewe

A year ago, changed letting agent..... I'm so happy with Andrew and Jackie and the whole team.
I'd had such bad experiences, e.g. charged for 8 years for a service not provided; refurbishing estimates at twice the rate I got for myself because of back-handers. etc.
But with Your Move, Crewe...... Very correct with both landlords and tenants. Efficient service, perfect.
Highly recommended to all..... Neil

April 9, 2026
Unprompted review
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Reply from Your Move

We are so happy to hear you are pleased with our team and the service you have received. We truly appreciate you sharing your positive experience and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Lisa and Carlie are lovely to deal…

Lisa and Carlie are lovely to deal with,they are very helpful and pleasant.I would reccomend your move to anyone who is selling a property as they explain the process along the way

April 2, 2026
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Reply from Your Move

Thank you very much for your wonderful review.

Rated 5 out of 5 stars

Lovely experience from valuation to our…

Lovely experience from valuation to our house being sold rang everyday to update us very happy

March 27, 2026
Your Move logo

Reply from Your Move

Thank you so much for your kind words! It was an absolute pleasure supporting you from valuation right through to the sale of your home. We’re really glad our regular updates helped make the process smoother and kept you informed every step of the way. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Great experience

Stuart was extremely helpful and professional. He gave me some great ideas which I’m going to do. It was a pleasure doing business with him and I’d recommend Yout Move in Perton branch when buying a property

March 30, 2026
Your Move logo

Reply from Your Move

Thank you very much for the positive feedback!

Kind regards,
Your Move Perton

Rated 5 out of 5 stars

Excellent Experience

I have had the most wonderful experience with your Move - firstly with Josh 3 years ago for a valuation and I returned to him because of his demeanor and professionalism.

The process from the visit to photographs and seamless communication.

I cannot fault the team including Paul from the NA branch.

March 18, 2026
Your Move logo

Reply from Your Move

Hi Mr Bowers - Thank you for your kind words regarding Josh, Paul and the team in Newton Abbot. We wish you all the best going forward!

Rated 5 out of 5 stars

My experience with Your Move was very Smooth

My experience with Your Move was very smooth, and the team was highly supportive, providing prompt and helpful responses throughout the process.

April 7, 2026
Your Move logo

Reply from Your Move

We're so glad to hear your experience was smooth and our team provided prompt, helpful support. Thank you for your kind words!

Regards,
Your Move

Rated 3 out of 5 stars

A "Sold" board magically appears.

A "Sold" board magically appears as advertising but wouldn't it have been more sensible to have one advertising the property during the whole of the for sale period.?
Now it is Sold just loads of hassle makes me think they are desperate for their fee. Hassle tends to detract from the amount of time my solicitor has to do their work and therefore needs to be limited to sensible interruptions. Hassling me to hassle my solicitor but also contacting my solicitor directly - in my view unnecessary and unprofessional.

April 7, 2026
Your Move logo

Reply from Your Move

Good morning George, Thank you for your feedback, it helps us maintain high standards. As discussed, for sale boards are usually not permitted in blocks of flats. However, seeing other agents’ boards still displayed, I believed this was allowed and installed a sold board. We are a proactive agent and typically chase progress weekly. Your buyer is aiming for a 4–6 week completion, which is quite ambitious and may not be achievable without steady progress. Currently, your solicitor has not issued any paperwork after 12 days, which may delay the buyer’s solicitor. We’re here to act in your best interests, but as per your instructions, we will liaise with you directly rather than contacting your solicitor. I’m happy to continue working this way to help progress your sale to completion. Sam

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