Your Move Reviews 

10,894
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, often going above and beyond to provide support. The service is frequently described as outstanding, with many appreciating the clear communication, efficiency, and personalized assistance throughout the process. Reviewers highlight the excellent customer care, noting how staff keep them updated, contributing to a smooth and stress-free user experience with quick responses and effective problem-solving. However, some people mentioned issues with communication and service quality. A few reviewers reported promises to call back were not kept, leading to constant chasing for updates. Others experienced unprofessional conduct from staff or felt the service was substandard, citing a lack of coordination or mismanaged strategies in their property transactions.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising individual team members for their... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Customer service

Users describe positive interactions with customer service, highlighting excellent communication,... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and... See more

User experience

Reviewers highlight positive aspects of user experience, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kara was fantastic regarding purchase of our home in Ashleigh Road. Not at all pushy and accomodated our request for a second viewing at very short notice. Was then very helpful throughout the buying... See more

Company replied

Rated 5 out of 5 stars

Being elderly and myself and my husband having to move for medical reasons we felt it would be a daunting experience. We didn’t need to worry. From start to finish we were talked through everything an... See more

Company replied

Rated 5 out of 5 stars

Your Move , Hastings , BRILLIANT ! Rob, Megan ,Stuart , Emma...All the Team at Your Move , Hastings have constantly provided a wonderful , supportive service. They " understood " my property and valu... See more

Company replied

Rated 5 out of 5 stars

Couldn’t recommend Your Move enough. From the very beginning of the process they were efficient and friendly. Kept me up to date throughout the process and did everything possible. Catherine in partic... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Your Move is a multi-award winning estate and letting agency with a nationwide network of connected branches, offering expert property services across England, Scotland and Wales. Whether you're buying, selling, renting or letting, our local property professionals are here to guide you every step of the way. We put our customers first in everything we do. From initial valuation to final completion, Your Move is committed to delivering exceptional service, honest advice, and tailored support. We pride ourselves on our clear communication and personal approach, because we know that no two moves are the same. With decades of experience and local market knowledge, our team takes the time to understand your needs and ambitions, ensuring a smooth and stress-free journey. "All under one roof" - we also offer access to trusted partners for mortgage advice, insurance, surveying and conveyancing, making Your Move a truly comprehensive property solution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(10,894)

531 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our experience to date

We have been engaging with Your Move for several months now and have found those we have dealt with to be knowledgeable about the area we are interested in and professional in every way. The representatives provided recommendations regarding aspects of the moving process that we took on board.

No issues experienced as yet and huge thanks to Tracey and Mark for their assistance and reassuring manner.

April 27, 2026
Your Move logo

Reply from Your Move

We're so glad to hear about your positive experience with our team. It's wonderful to know our representatives provided helpful recommendations and knowledgeable assistance. Thank you for your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Very prompt from start

Very prompt from start. Explained everything Thankyou

April 21, 2026
Your Move logo

Reply from Your Move

Thank you Sharon. We are so happy you enjoyed working with us! Your Move, Doncaster 🙂

Rated 5 out of 5 stars

Thank you to all at your move in Elgin…

Thank you to all at your move in Elgin for the great service given on the sale of our property. We were kept informed of all activity throughout and are very pleased with how everything was managed.

April 27, 2026
Your Move logo

Reply from Your Move

We are so glad to hear you were pleased with the service and how we managed everything. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Buying ima house

Very helpful and friendly service

April 15, 2026
Your Move logo

Reply from Your Move

We're happy to hear that our service was helpful and friendly. Thank you for your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Losing confidence in the conveyancing process

I need to change my mind about the auction company’s conveyancing team . They are so difficult to speak to apart from the receptionist who is very helpful if you can get through.
They sent me ID documents at 2am on a Saturday which needed a code to access the documents but only aware that you had to phone them but not available until Monday 9 am
It’s also taken them nearly 2 weeks to question if some important documents had been sent. Still awaiting a response after replying 5 days ago.
Losing a lot of confidence with this side of the proceedings.
So far so good.
Very approachable and professional.
We chose to use their auction site and was quite involved initially but we were led through the process and a sale has been agreed but yet to complete.

March 11, 2026
Your Move logo

Reply from Your Move

We're glad to hear you found us professional and approachable. We appreciate you choosing our auction site and guiding you through the process.

Regards,
Your Move

Rated 5 out of 5 stars

Your Move.... A breath of fresh air

Your Move Camborne are honestly like a breath of fresh air as an Estate Agents.
They are always at the end of the phone for a friendly chat if I need them.
Your Move have found me a buyer swiftly and keep me well informed of the progress. Highly recommend.

April 27, 2026
Your Move logo

Reply from Your Move

We're delighted to hear our team provided a refreshing experience and kept you well-informed. Thank you for your high recommendation!

Regards,
Your Move

Rated 5 out of 5 stars

Alison,Adele Helen and Lisa

Alison,Adele , Helen and Lisa were very professional , prompt with any queries and very helpful.

April 10, 2026
Your Move logo

Reply from Your Move

We're glad you enjoyed your experience. We appreciate your kind words about our team's professionalism and helpfulness.

Regards,
Your Move

Rated 5 out of 5 stars

Can't fault the Gravesend team

Can't fault the Gravesend team! Great to deal with, helpful,friendly and always available to answer any questions. Made the process easy, very pleased.
Thanks Sacha, Darren and Tayla!

March 30, 2026
Your Move logo

Reply from Your Move

We're so glad to hear our team made your experience easy and positive. We appreciate your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

First time using Your Move

First time using Your Move, and highly recommend them. They were very professional and conducted the sale providing an outstanding service in every way. A special thank you to Stacia Henderson and her team.

April 27, 2026
Your Move logo

Reply from Your Move

We are so pleased to hear about your positive experience with us. Thank you for your kind words and recommendation. We always aim to provide outstanding service.

Regards,
Your Move

Rated 5 out of 5 stars

The Best in Whitley Bay

I can only recommend YourMove for selling your home. The team is not only very professional, but also very helpful and respectful.

April 27, 2026
Your Move logo

Reply from Your Move

We're so glad you had a positive selling experience with us! We appreciate your kind words about our professional and helpful team.

Regards,
Your Move

Rated 5 out of 5 stars

Staff

Very understanding, helpful and patient staff. Nothing was ever too much trouble.

April 27, 2026
Your Move logo

Reply from Your Move

We're so glad our staff provided such a positive experience for you. Thank you!

Regards,
Your Move

Rated 5 out of 5 stars

Great service from valuation onwards

Great service from valuation onwards. Always available to help with any queries.

April 27, 2026
Your Move logo

Reply from Your Move

We're glad we could assist you from valuation onward. We appreciate your kind words.

Regards,
Your Move

Rated 5 out of 5 stars

Professional service

Professional service, clear guidelines and pricing policy. Friendly and efficient staff. Thank you

April 13, 2026
Your Move logo

Reply from Your Move

We are happy to hear our team provided professional, friendly, and efficient service. Thank you for your feedback.

Regards,
Your Move

Rated 5 out of 5 stars

I had a great experience with jade

I had a great experience with Jade throughout my process. From the initial viewing to securing the property, everything was handled professionally and efficiently. Communication was clear and timely, and any questions or concerns I had were addressed promptly.

Jade was very supportive and made what can often be a stressful process feel smooth and straightforward. I especially appreciated her transparency and guidance at every stage, which gave me confidence in the process.

I’m very happy with my new home and would definitely recommend Jade to anyone looking for a reliable and helpful housing agent.

April 24, 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so happy to hear about your positive experience! It is wonderful to know that our team provided professional and efficient service, making your home-finding journey smooth. We truly appreciate your kind words and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Exceptional service

I’ve dealt with Sharon macfeggan for the last 4 years of my tenancy and I can’t thank Sharon enough for all the help and advice during this time
Nothing was too much trouble Sharon sorted a problem today for me even though my tenancy has came to an end all I can say is she is an absolute credit to the company and I would recommend the Chester Le street branch to anybody looking to buy or rent all I can say is I’ve had an expectional service from them from start to finish
Thank you so much

April 24, 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear about your exceptional experience with us. It's wonderful to know our team provided such excellent support, even after your tenancy concluded. We truly appreciate your kind words and recommendation.

Regards,
Your Move

Rated 5 out of 5 stars

Stress free move

As a newbie securing a flat via estate agents ,Grace form Egham branch made the process stress free. Her communication was amazing , at no point was i unsure or kept out of the loop. Thank you again Grace and Your Move.

April 24, 2026
Unprompted review
Your Move logo

Reply from Your Move

We are so pleased to hear our team made your flat-securing process stress-free with excellent communication. Thank you for your kind words!

Regards,
Your Move

Rated 5 out of 5 stars

Brilliant & helpful staff

Brilliant & helpful staff, while buying my first property i spoke with steve/Jessica both had excellent communication skills kept me up to date very professionally from start to finish of my purchase, i have recommended your move to my friends & family

April 23, 2026
Unprompted review
Your Move logo

Reply from Your Move

We truly appreciate you sharing your positive experience. We're so pleased our team provided excellent communication during your first property purchase. Thank you for recommending us!

Regards,
Your Move

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look