Good quality car mats but major issues with the courier used. Didnt turn up on day they should have done, came day after with no updated notification. Thrown over wall knocking things over in the proc... See more
Company replied
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See what reviewers are saying
Ordered car mats for Clubman Cooper S, by entering car reg in their system, which identified the car correctly, their site stated in stock, took them 5 days to process order,their site stated delivery... See more
The order was placed with personalisation, the mats fit perfectly in our Vauxhall Combo vans 23 plate, initially they only send one set when two where ordered. I wouldn't normally mention an error but... See more
After a recent purchase of a smart 2018 Vauxhall Astra I couldn't believe it didn't come with any car mats fitted. I decided to go for some premium quality fitted car mats and after a lot of research... See more
Company replied
Company details
Written by the company
Your Car Parts are suppliers of quality automotive accessories, tailored fit car mats and boot liners.
Contact info
United Kingdom
- websales@yourcarparts.co.uk
- www.yourcarparts.co.uk
3.7
Average
769 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great car mats and they fit perfectly!
June 1, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Afternoon Freeman
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Delighted
Car mats arrived very quickly. At first I tried to fit one in the wrong place and contacted customer services who were so helpful. When ordering, I was pleased that they asked for my car number plate, so I was confident that I would get mats of the correct size and with fixing points. The mats are excellent quality and I am delighted with yourcarparts.co.uk
July 25, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Afternoon Customer
Thank you very much for confirming you received your Mazda 3 Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
After the carrier not delivering on 3…
After the carrier not delivering on 3 occasions I got in touch with the seller and within 1 day of our conversation my car mats were delivered and I am very pleased with them.
July 26, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Afternoon Kathleen Draper
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Quality mats
Quality mats , fits my car perfect would recommend 💯 , fast delivery , specially made to fit your car , perfect
July 26, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Donna
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Reply from www.yourcarparts.co.uk
Good Morning Lisa Barker
Thank you very much for confirming you received your Nissan Qashqai Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Do not order from this company.
After receiving damaged mats , I informed the company that I wanted a refund four times. I also asked for return details which they have not supplied.
After the third request for a refund, they sent a "replacement" which miraculously appeared the same day as their email!
I refused to accept delivery and again asked for a refund. After nearly two weeks I am still waiting.
DO NOT USE THIS COMPANY.
July 29, 2023
Unprompted review
Good quality car mats and excellent price
Good quality product at an excellent price and fit my car perfectly
July 25, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Afternoon Graham Smith
Thank you very much for confirming you received your BMW X4 Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
I'm delighted with my car mats and…
I'm delighted with my car mats and although the delivery didn't quite go to plan the support I got from customer services was very good.
July 25, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Barry Chambers
Thank you very much for confirming you received your Skoda Octavia Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
False information from the start
I called up the company and spoke to **** as i couldnt find the correct mats for my fiat doblo 2023. he assured me they had the correct mats and i would have them within a week so i paid over the phone. i then received an email stating they would be sending paper mats so i could check the fitment! so when the paper mats came through completely wrong i called up to get a refund. **** told me he could not do this even though he took my initial payment. so i had to wait for someone else to call me. after a couple of emails later they reluctantly agreed to a refund stating they had initiated it, however 3 weeks later i have just started a claim with my credit card company as i have not received any refund.
July 25, 2023
Reply from www.yourcarparts.co.uk
Good Morning Mr C
Can you please confirm your order number please.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Good quality product
Good quality product at a very competitive price. Ordering on the website was straightforward and delivery efficient.
July 18, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Chrissie
Thank you very much for confirming you received your Tailor Made Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Reply from www.yourcarparts.co.uk
Good Afternoon Graham Moffatt
Thank you very much for confirming you received your Mercedes Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Wrong car mats sent, but no reply to request for refund or replacement.
Placed an order for rubber car mats on 3rd July. Kept checking site for updates, and it said dispatch expected 9th July. Mats turned up on 10th July even though no tracking info was sent and the site still said they were being cut. Straight away I thought the rubber smell was horrendous despite claims they infuse the mats with vanilla so you get no rubber smell. I also noticed the shape of the front mats was nothing like the templates on the site for my car, the holes were in the wrong place for drivers mat and there were no holes at all in the passenger front mat. Only the passenger rear mat fitted correctly. I phoned and left a voice message, but received no reply the next day, so I phoned CS and they sent me an email requesting photos of the mats in the car. I did that on Saturday 15th when I returned home from a break. I have received no reply by email or phone and the site has no information for me.
Update: On Wednesday 19th I received a call from CS asking me to resend photos, as the format I sent couldn't be opened. I reformatted and sent them. On 20th CS phoned and confirmed that was successful and replacements would be sent. However, later that day another person from CS emailed to say templates would be sent out instead. I replied that I had sent photos and measurements, so thought this was a waste of more time. She replied straight back to say this was best and she would send urgently. On Monday afternoon I still didn't have them. I emailed the lady in CS and she promised I would definitely get them Tuesday. Of course they didn't arrive, so I emailed her yesterday afternoon and said I had no confidence in them and I just want a refund. Previously she emailed straight back. This time nothing. I am now 23 days in since I ordered and paid. The guy from CS seems a nice guy on the phone, but production and the rest of CS are a shambles unfortunately, and I am £45 out of pocket.
July 26, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning William
Thank you for taking the time to talk this morning.
Your photos have been received and the correct replacement mats will be sent to you.
Thank you for your help and assistance.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
What a crowd of gangsters ordered Car…
What a crowd of gangsters ordered Car Mats last March 2023 and now in July still no delivery. Customer service is an Absolute joke. Dozens of emails and telephone calls no action from the company. Took my money and no delivery of mats.
March 22, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Mr. Kelleher
We have tried and unfortunately we are unable to delivery your order due to customs rejecting the delivery.
l emailed you the proof of the failed delivery by ParcelForce.
I'm very sorry for we haven't been able to deliver your order, a full refund will be issued to your payment method.
Thank you for your help and assistance.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Missing velcro pads
Missing velcro pads were forwarded with speed - much appreciated. Plus the mats are perfect.
July 6, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Afternoon Mr. Dudson
Thank you very much for confirming you received your Mini Cooper Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Just want to say a big thank you to…Paul
Just want to say a big thank you to Paul, Customer Services Manager, who dealt with replacing my SL350 car mats when the first set of driver's side didn't fit. There was no hesitation in replacing them with the correct size and the comms were brilliant from him!
July 1, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Simon Jones
Thank you very much for confirming you received your Mercedes SL350 Car Mats.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Poor Quality!!!
Update!!!
The mats have now been replaced, which is the acceptable and correct way. However, I have not been refunded for the delivery fee as Paul said in emails and phone conversations. But I did and still receive calls from the business to remove my feedback as the issue was sorted out, which is worry me. Also, they flag it as not genuine feedback, which I can prove day and night. The company's behavior is unacceptable and out of control, reason to keep my feedback and not deal with them in the future!!!!
Long waiting, but not so important as the quality. One of the clips that hold the mat on the driver's side is gone after the first usage, and I ordered the ultimate pack. Not to mention that they charge you £4.99 for fast dispatch, but happened after 8 days. I will not use them again!!
June 13, 2023
Reply from www.yourcarparts.co.uk
Good Morning Cotec Daniel Alin
Thank you for taking the time to talk yesterday and confirming you have received your replacement mats.
You confirmed that they were received 2 days ago and you haven't fitted them in your car.
Can you please confirm that the mats are to your satisfaction and fit.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Reply from www.yourcarparts.co.uk
Good Morning Michael Clarke
Thank you very much for confirming you received your Renault Arkana Mats
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
So pleased with my new car mats
So pleased with my new car mats. A quality product with a perfect fit. Couldn’t ask for more. Will definitely be using again.
June 8, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Linda
Thank you very much for confirming you received your VW Golf Car Mats
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Excellent
Great quality perfect fit.
Really good value for money.
I am impressed!
June 20, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Mrs. Burgess
Thank you very much for confirming you received your Tailor Made Car Mats, can you please confirm your order number please for our records.
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
Top class car mats
High quality car mats that fit the car precisely as the manufacturer intended. Smart edging and a lovely finish. Very fairly priced and prompt delivery. Would I buy again, yes. Made in Britain too!
June 3, 2023
Unprompted review
Reply from www.yourcarparts.co.uk
Good Morning Mike in Norfolk
Thank you very much for confirming you received your Tailor made Car Mats
I'm glad you're happy with your mats quality and customer service we have given you.
Please do not hesitate to contact me for further assistance regarding our products.
Many Thanks Paul
Customer Services Representative.
support@yourcarparts.co.uk
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