Yourextraspace Reviews 

88
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Really pleased with our garden room build. It was only around 6 weeks from enquiry to the build finishing and it was very much a hassle free experience. Greg did a great job of building and Monika se... See more

Rated 5 out of 5 stars

The Your Extra Space Team did an excellent job of building a summer house with an incorporated pergola. We are extremely happy with the end result. The building team were accommodating, tidy and pro... See more

Rated 5 out of 5 stars

Had a garden room built just before summer. Team are friendly, reliable, professional and great communication throughout. Love the extra space that’s been created. Highly recommend.

Rated 5 out of 5 stars

From the first phone call with Martin at design your extra space, everything ran smooth. Martin was so knowledgeable patient, understanding and very knowledgeable regarding the outer build... See more

Company details

  1. Log Cabins
  2. Garden Center
  3. Landscaper

Written by the company

Your Extra Space manufacture and install outdoor garden rooms, offices and studios for work and leisure. Whether you want to work or relax, you can create your own customized space. Without extending your property, we provide the perfect solution. Our products are made of the latest composite materials and the highest quality timber. Aside from our monthly offers and fantastic prices, we guarantee complete customer satisfaction at all times. You can find Your Extra Space showrooms at Squires Garden Centre in Farnham, Stanmore, and Chertsey. And an additional one at Camberley.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

88 reviews

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4.7

All reviews

(88)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Quality and Excellent Value

After many weeks of research, I was fortunate enough to get a first hand recommendation from my sister in law who had their garden office built by Your Extra Space. She in turn had done a lot of research and found them to be the best value by far. Having seen the quality of her build it was a no brainer to go with them, particularly as rather fortuitously their office is just round the corner from me.

Martin and Michal came for an initial site visit, giving excellent recommendations and explained the whole process going forward. Having visited their showroom, which is impressive by the way, i was confident that they had ample stocks of materials, which at the moment are in short supply due to the high demand for garden rooms since Covid.

Their payment plan spreads the cost based upon work carried out. Tiny criticism is that the bulk of the payments are paid relatively early in the build, which meant that progress initially was extremely fast but then tended to slow down towards the end.

However each team were specialised and carried out work to the highest quality. We had a reinforced concrete base, a tree felled all carried by Marcin, and Wojtek (foresters back in Poland), they even cut the trunk into small wood burner sized logs, really going the extra mile. Both nights they worked until 7.30pm. Yes there was a bit of mess that should have been cleared, but other than that I couldn't fault their professionalism.

All the teams I couldn't fault, from the carpenters to the plasterers. Andrew is renowned amongst his colleagues as a perfectionist and the quality of the paintwork and the flooring was second to none. he even made a special trip to get some trim that complemented our flooring. The electrician Damian was also excellent. Monika and Denisa were also first class at driving the project forward.

I have to say I have seen some of the comments but on my experience I wouldn't hesitate to recommend them most highly. As others have said, be polite and courteous and I am sure you will get a better service.

Many thanks Your Extra Space.

November 12, 2021
Unprompted review
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Reply from Yourextraspace

Thank you for sharing your experience with Your Extra Space !

Rated 5 out of 5 stars

Honest review

I have just had my build completed today and am very happy.
Like some on here I was a little concerned about a couple of the bad reviews but chose to speak with Martin about this. He explained the situation and based on what he told me I was happy to go ahead. I was keen to get the job done ASAP however Martin said so not to disappoint expect the job to take 6 weeks. After a few weeks Monika rang to tell me the job would start, the guys turned up to do the base and worked incredibly hard and were polite. I in turn made sure they had a toilet to use and plenty of cups of tea. Throughout the build Monika and Denisa were in constant communication with me via text, phone call and WhatsApp. Yes there were days where contractors were on other jobs and in total I think the most number of days nobody was on site was four days, however throughout that time Monika was in contact with me. Due to them building the unit from scratch, there is obviously mess, however at the end of every night the guys sweep up and due to the level of work, you have to expect the area to be like a building site for a few weeks. We saw two electricians both very polite and clean, especially Damian! The guy that painted and did the floor was also very good and did a great job.

Honestly, I can't fault them, yes you may have to wait a week or two more than you are promised, but that's probably because they are very busy due to there competitive price and everyone wanting garden offices. However the wait is well worth it, the finished product is excellent. I paid £20k as I had aircon and lights etc, and compared to some quotes ethis is a bargain. One of my neighbours has viewed and is also going for one.

Be polite and patient and you won't regret ordering and working with them!

Thanks again Martin and Monika, am over the moon with my new office!

November 2, 2021
Unprompted review
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Reply from Yourextraspace

Thanks for your review! I’m so happy to hear that you enjoyed our service

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. We had an office and shed built through YourExtraSpace - they went the extra mile for us and one of the shortest lead times amongst several other companies we looked into - within 8 wks on site after order placed and job completed within 3 wks.
Quality materials, good craftmanship, very considerate of noise and our neighbours and gave us valuable suggestions re the design.
There might be a few adjustments to make in communication or delays whilst waiting for materials - but in these difficult times (covid, fuel, supply chain etc) having a little patience and understanding goes a long way in getting the best outcome.
A big thank you to Rafal, Tobiaz, Monika and Denise!

October 11, 2021
Unprompted review
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Reply from Yourextraspace

Thanks for your review!

We love hearing from our customers and we’re always looking for ways to improve our products.

Rated 5 out of 5 stars

We employed your extra space to build…

We employed your extra space to build an office for us in the garden. Overall we are very happy with the finished office - there have been unavoidable delays due to covid, materials etc but the workmanship has been excellent. Actually as we got to know Michael and his team - they are very easy to work with and do a great job. We will definitely recommend them if you want a really good finish and quality workmanship.

September 19, 2021
Unprompted review
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Reply from Yourextraspace

Thank you so much for the review! I’m glad to hear that you’re enjoying your experience

Rated 5 out of 5 stars

We have been very impressed with Your Extra Space

We were a little concerned about our build given some of the recent reviews but we have been very impressed with them. Greg and his team have been working their socks off and my office looks amazing. The communication with Monika and the team has also been first rate. I wouldn’t have any problems recommending them.

September 2, 2021
Unprompted review
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Reply from Yourextraspace

Thank you for taking the time to leave us such a great compliment.

Rated 5 out of 5 stars

Your Extra Space are most certainly unbeatable in price and quality is superb!

Your Extra Space specialise in garden rooms, summer houses and having just got mine completed, I am independently sharing my experience of a job well done through to finish. Yes Covid has brought its challenges and with many of the team having to self isolate and considering a boom in garden offices, you need to be patient and Martin and Monika will go out of their way to help and expedite the build but please bear some patience and ensure you plan contingency. These guys know their stuff and once the work starts the men just get on with it. They have a huge team so various teams involved at certain stages but make coffee and tea for the workmen, be a nice human being , treat them well and they will give you the finish they promised.

August 20, 2021
Unprompted review
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Reply from Yourextraspace

Thank you for sharing your experience with Your Extra Space !

Rated 1 out of 5 stars

Avoid for your peace of mind

They will promise you the moon and then leave your job unfinished and your garden a mess. Shame on Your Extra Space, really shocked at thier unprofessional behaviour, works carried out to substandard and poor commitment to our project

July 12, 2021
Unprompted review
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Reply from Yourextraspace

WATCH : https://www.youtube.com/watch?v=a2T9i1wW1GA

Dear Gabriela Merea from Hampton, we are very shocked to read your false accusations.

Let me quickly explain the project stages you agreed to. The 4 stages are set clearly what will be completed up to the end of each stage, and we require a payment at completing each stage to be able to move to the next stage.
In your situation the project is only 5% away from final completion (please see the below photos), but the money we received from you are only for up to stage 2. You have refused to pay for stage no 3 which supposed to be after plasterboards (before cladding and windows) - the pictures clearly show that we have taken the building further, but we had to stop as you continuously rejecting to make outstanding payment.

We can clearly see that your complaints started when we asked you to make outstanding payment. Your complaints about damaged grass are without any reasoning, as you were informed that because your garden is so small we will have no other option but to keep the materials on the grass and walk over the grass to be able to build, so you knew that this is unavoidable.
Our workers have been insulted with so many bad/aggressive words from you, even though we kept doing the job.

Gabriela, if you don't want to pay for this project and complete it according to the agreed way, why did you instructed us in the first place. We are not charity company, we have to pay the workers.

Also, we have noticed in the media that all of your comments to even other businesses are very negative. That clearly says something about you.

We can't allow anyone to threaten our company in this way, therefore we have just instructed our Solicitor to take this case into the Court for outstanding payment as well as for unfounded threats damaging our good name in social media.
The letter will follow directly to you from our Solicitor.
We are in court already about this matter and soon it will be decided who is right and who is lying

Rated 1 out of 5 stars

Stay Alert!

Your Extra Space is a cowboy one with reputation! They will ask to pay upfront and run off! If you were to give them your garden room project make sure you protect yourselves at the point of contract, set a final deadline for when they need to complete the work and discuss what would happen if they don’t finish on time and ask for penalties.I have had a set deadline for my project too and they did not respect it and refuse to take responsibility for so now after claiming will be taking the matter further they have now vanished leaving my project unfinished and it is now hard for me getting another company to take over the build.This company should be banned from trading. They have no clue about professionalism and what customer service means. They are not qualified and seem just a pop up business, appointing random builders to deal with your project. Stay alert and be mindful as you don't know who you're are opening your doors to nor Your Extra Space know either as they are contracting people who don't even know their identity. Nobody will asses your project throughout its development, they won't respect timelines, they will keep asking for money and if you show signs of no longer trusting them, they will leave you with an unfinished project and a whole mess in your garden. Do not give your money to these people M..rtin Mi..hael Mo ..ka will not take responsibility for anything and be aware they promise you 10 years guarantee but I wouldnt be surprised if this company will be shut down soon as they are fooling people! Very untrustworthy and unprofessional, never came across anything similar in my life, simply shocked and will take this matter further!

July 10, 2021
Unprompted review
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Reply from Yourextraspace

WATCH : https://www.youtube.com/watch?v=a2T9i1wW1GA

Dear Giulio Merea, the husband of Gabriela Merea from Hampton, we are very shocked to read your false accusations.

Let me quickly explain the project stages you agreed to. The 4 stages are set clearly what will be completed up to the end of each stage, and we require a payment at completing each stage to be able to move to the next stage.
In your situation the project is only 5% away from final completion (please see the below photos), but the money we received from you are only for up to stage 2. You have refused to pay for stage no 3 which supposed to be after plasterboards (before cladding and windows) - the pictures clearly show that we have taken the building further, but we had to stop as you continuously rejecting to make outstanding payment.

We can clearly see that your complaints started when we asked you to make outstanding payment. Your complaints about damaged grass are without any reasoning, as you were informed that because your garden is so small we will have no other option but to keep the materials on the grass and walk over the grass to be able to build, so you knew that this is unavoidable.
Our workers have been insulted with so many bad/aggressive words from you, even though we kept doing the job.

Gabriela and Giulio, if you don't want to pay for this project and complete it according to the agreed way, why did you instructed us in the first place. We are not charity company, we have to pay the workers.

Also, we have noticed in the media that all of your comments to even other businesses are very negative. That clearly says something about you.

We can't allow anyone to threaten our company in this way, therefore we have just instructed our Solicitor to take this case into the Court for outstanding payment as well as for unfounded threats damaging our good name in social media.
The letter will follow directly to you from our Solicitor.
We are in court already about this matter and soon it will be decided who is right and who is lying

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