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Quality solid oak furniture to buy online at Your Furniture, one of the leading UK online furniture stores, specialising in contemporary and traditional oak furniture - dining sets, beds & furniture.
2.6
4 reviews
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Ordered a nest of tables, 6-7 weeks delivery promised, waited & missed the Paypal dispute window. Impossible to contact despite numerous attempts. Did receive a call promising immediate refund, didn't materialise, over three months ago now. No telepone number & don't reply to emails. Beware, I've lost money with this company, appalling service
i am still waiting for a full refund on an item that was never delivered - i have been waiting for almost four months
Like Amy-Jo in the previous post, I have experienced a similar situation with Your Furniture and sent numerous emails, most of which have not been acknowledged or replied to. Below is a copy of my latest email (one of many) sent a week ago - hopefully the manager will respond now?
Hello,
I am sending another email regarding the refund for the above item which was ordered in March 2013 and we waited patiently for more than the 6-8 weeks the site said it would take for delivery and after no correspondence to inform us of what was happening, I contacted you and was told the item had come in, but was not up to standard, so had been sent back and you were waiting for another delivery.
So I waited another few weeks and eventually grew tired of waiting with no update and needed to get the room sorted for which I had ordered this item, so had to cancel the order.
I was assured I would be refunded (£162 for 2 Kensington pot cupboards) when I cancelled in June, but nothing!
I have since emailed and tried to call many times to get this sorted but to no avail. I have only received one reply I think, from [name], assuring me this matter would be dealt with and am still waiting.
I am really not impressed by this type of service and need that refund as soon as possible. Why is it taking so long?
I don't want to be forced to take matters further, but will if this is not resolved promptly.
Regards
Layla McNeilly
Ordered a TOKYO table from this company 4th February 2013.After several deliveries of the table base which was absolutely disgusting and numerous calls to the company we were promised a £50 compensation for all the aggravation and upset that we had.Finally gave up on returning the bases after a delivery on 25th May.Have made several phone calls since but to no avail. The money was promised by end of June but this saga is still continuing.I would not recomend this firm to my worst enemy the service and quality of goods is shocking.Do not touch them with a barge pole
H.Shaw
Reply from Yourfurniture
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