Easy to talk to the agent who made contact. No difficulties with the LottoService as such, although unfortunately there was no win on this occasion. Later Customer Service called to find out how thi... See more
Company replied
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See what reviewers are saying
My last free lotto lines were the third free lines I had been allocated, the representative who answered my phone call when applying was very polite, jovial & easy to understand. The only downside was... See more
Company replied
The customer service agent who made contact was friendly and asked if I would agree to provide feedback. No issues with the LottoService although unfortunately I was not a winner on this occasion. A... See more
After talking to a member of staff at your lotto service regarding free lotto numbers which he gave me. He then asked if I would like to join the monthly syndicate of which I said no thank you There... See more
Company replied
Company details
Contact info
Long Acre Barn, Pury Hill Business Park, Near Alderton, , NN12 7LS, Towcester , United Kingdom
- +44 (0)20 3695 6222
- info@yourlottoservice.co.uk
- www.yourlottoservice.co.uk
You should know
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional
Very polite, bubbly personality it was nice and reassuring to hear a friendly voice.
June 12, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Friendly helpful staff.
Friendly helpful staff.
An easy way to play the lottery.
June 12, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Free lines!
I was contacted by an articulate friendly man in connection with the lottery. He explained that I was entitled to some free lines which I gladly accepted. However I was expecting a catch and when he mentioned that I could buy more lines I declined. He was not pushing or 'hard selling ' and that was that. I just had my free lines which sadly didn't win!
April 30, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Absolute Bellshit about 4.4 prey on…
Absolute Bellshit about 4.4 prey on vulnerable people try to cancel to be told 3 months at 54.00 will come out there bank account. NEEDS SHUTTING DOWN NOW!!!!!!. Now rang me about this review to say the third payment wont be taken out saying how did we know she's vulnerable we cant ask that like I cant ask my grandfather who has altzimers? And saying your sister has won £3. Then asking me to take this review down
June 9, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Dear Dawn Denman-Jones
If you could please contact us directly on 020 3695 6222 or by email at info@yourlottoservice.co.uk we will be happy to assist you further.
Kind Regards,
Your YLS Team
Dear Dawn Denman-Jones
Thank you for taking the time to speak with us and for bringing your concerns to our attention. We are very sorry to hear about your experience and understand the frustration this situation has caused.
We take matters like this seriously, particularly where there may be concerns around vulnerability, and we appreciate you highlighting this to us.
Following our recent conversation, we are pleased that we were able to discuss the matter. We understand that this has now been brought to a satisfactory close, and we appreciate you giving us the opportunity to address your concerns directly.
If you have any further questions or need any additional support, please do not hesitate to contact us.
Kind regards,
YLS Team
Please steer clear of this company I…
Please steer clear of this company I initially had a phone call from this company in Feb.
I was not informed i would need to pay monthly. Since Feb this company keep trying to take £54 per month from my bank
I have spoken to them on the telephone when the woman was very abrupt telling me they will not stop until I make 3 payments, I explained I am on benefits and a pensioner but they just said they will continue to try to take money until I make 3 payments Appaling
June 5, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
We sincerely apologise for any misunderstanding when registering with us.
To give you a further insight into the registration process.
Upon calling, ten free lines, in a syndicate of fifty players, are granted, without any prerequisites and at no cost, as advertised.
When you called to register, our consultants were then able to invite you to participate in different professional syndicates, which will involve costs. These syndicates are based on the UK lotteries, and customers can play over 1,000 lines a month on a subscription basis. Lottery tickets are purchased from a UK Lottery operator. In this case, we also ask the customer for payment details.
The initial play period is for 3 months and you can give notice to cancel up to 14 days prior to the next play period. All details about the purchase was sent by post.
If you could please contact us directly on 020 3695 6222 or by email at info@yourlottoservice.co.uk we will be happy to assist you further.
Kind Regards,
Your YLS Team
Friendly representative of your lotto
Friendly representative of your lotto , gifted 10 free tickets , not much more to say .
liam
April 10, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Tread carefully ... and do your research.
I received a letter as a 'regular national lottery player'. I don't play the lottery so immediately spotted not necessarily a scam, but a subtle way of pulling people in to regular, and possibly unaffordable, gambling. Persuading people to sign up by offering rewards and being nice on the phone rather than a hard sell. There is information publicly available about the company's profits on the Companies House website which shows they are doing very well from this strategy.
May 27, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Dear Rebecca Elliott,
To give you a further insight into the registration process.
Upon calling, ten free lines, in a syndicate of fifty players, are granted to the caller, without any prerequisites and at no cost for the customer, as advertised. Any winnings above £2.00 per person are fully distributed to the winners. In order to be able to communicate with the customer and to fulfil the legal obligations of required minimum age of 18, we ask the callers for personal information like name, address and date of birth. No bank details are asked or noted. The customers do receive all details about their Free Lines by post or email within 3 working days after the call, in time for the draw they participate in. There are no further calls or emails to these customers unless they win and no costs involved.
When a customer calls to register, all consultants are then able to invite the customer to participate in different professional syndicates, which will involve costs. These syndicates are based on the UK lotteries, and customers can play over 1,000 lines a month on a subscription basis. Lottery tickets are purchased from a UK Lottery operator. In this case, we also ask the customer for payment details. The initial play period is for 3 months and Customers can give notice to cancel up to 14 days prior to the next play period. All details about the purchase inclusive of the information about the
14-day cooling off period are sent to the customers by post.
Kind Regards,
Your YLS Team
There are no publicly verified reports…this is just a big joke
There are no publicly verified reports or official press releases of anyone winning a massive, life-changing jackpot (such as millions on the EuroMillions or Lotto) exclusively through Your Lotto Service.While the platform features customer testimonials on their website citing "small wins" and "nice little wins" on their free promotional lines, large-scale UK lottery jackpots are typically won through direct play on the official National Lottery website, official apps, or authorized physical retailers.If you are participating in any syndicates or lotteries, you can verify your official results by checking the National Lottery Results checker. Be sure to carefully review the terms of any third-party subscription service to understand how they process and pay out prize money.
May 19, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Dear Miss Samantha Hillman,
Thank you for sharing your concerns. While we haven’t had a jackpot‑level winner just yet, we do have thousands of happy customers playing in our syndicates every month, many of whom enjoy regular smaller wins.
To ensure complete accuracy and transparency, all winning results are checked by an independent adjudicator before any payouts are made.
All of our full terms and conditions are available on our website, and also sent out to each player upon registration, and we always encourage players to review them so they understand exactly how our syndicates work.
Kind Regards,
Your YLS Team
The James Stewart view.
Mostly good reviews and doubtless pleasant folk to deal with.
If as many as one or two subscribers actually win something, then I might subscribe myself. Until then, it seems just so much hooey, as Jimmy Stewart would have said.
May 2, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Very helpful advice and cooperation.
October 10, 2025
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Excellent friendly communication
Excellent friendly communication. Only four stars because I didn't win!
February 2, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Lottery
Lady was very polite, put me at ease and answered any questions I had in a professional manner
February 18, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Really good experience .
Really good experience .. not overbearing or pushy, just really pleasant and polite staff. Would speak to them anytime, Well Done Guys !!
February 21, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Spammers with a grift-like business.
Spam. Grift-like business. Avoid. Check with your grandparents/parents that they are not being targetted too as that's part of their 'grift' to get people to sign up to regular payments for a 'syndicate'. In my opinion this is an extractive business that no one should use.
They've written to me (unsolicited) many times now, with the wrong name(!), misspelled address, claiming I'm a "loyal customer" when I've never used them.
The misspelled name and address also indicates they've used offshore services to get around data protection.
April 27, 2026
Unprompted review
Alarm bells !
Reading T&Cs, for the free lines to be valid you need to register with them. Your name,d.o.b
gender, phone number, and in case you decide to purchase a subscription, your bank details, this is 3.1.in their T&Cs. The letter I received says they will only need your bank details if you win over £2, so for that reason I’m out.
April 24, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Dear Dawn Hewitson,
We sincerely apologise for any misunderstanding when registering with us.
To give you a further insight into the registration process.
Upon calling, ten free lines, in a syndicate of fifty players, are granted to the caller, without any prerequisites and at no cost for the customer, as advertised. Any winnings above £2.00 per person are fully distributed to the winners. In order to be able to communicate with the customer and to fulfil the legal obligations of required minimum age of 18, we ask the callers for personal information like name, address and date of birth. No bank details are asked or noted. The customers do receive all details about their Free Lines by post or email within 3 working days after the call, in time for the
draw they participate in. There are no further calls or emails to these customers unless they win and no costs involved.
When a customer calls to register, all consultants are then able to invite the customer to participate in different professional syndicates, which will involve costs. These syndicates are based on the UK lotteries, and customers can play over 1,000 lines a month on a subscription basis. Lottery tickets are purchased from a UK Lottery
operator. In this case, we also ask the customer for payment details. The initial play
period is for 3 months and Customers can give notice to cancel up to 14 days prior to the
next play period. All details about the purchase inclusive of the information about the
14-day cooling off period are sent to the customers by post.
As you have pointed out your bank details are only required at the time of registration if you decide to purchase a subscription.
Section 5.2 d. informs you that we will contact you to make a pay out should your 10 free lines have a winning over £2.00.
Kind Regards,
Your YLS Team
Stop your unsolicited calls
Stop your unsolicited calls, trying to ring from similar numbers is just going to give you what you got - blocked call. I expect that I'll get another call from another similar number soon
April 24, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Dear Lisa Prince,
If you could please contact us directly on 020 3695 6222 or by email at info@yourlottoservice.co.uk we will be happy to assist you further.
Kind Regards,
Your YLS Team
I have no complaints
I have no complaints, staff were helpful, polite and professional.
Well done!
April 21, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
Your lottery review
The gentleman that I spoke to was very polite, really helpful and explained everything clearly. I would definitely recommend this service.
April 21, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
I was contacted via phone and 1st I was…
I was contacted via phone and 1st I was a bit skeptical the advisor explained in general why he was calling me advisor was very polite n we got to talking and when he went on to explain that I was being given q0 lottery tickets I was over the moon.And I hadn't done lotto in awhile and It got me returning to buying again.My experience was 100% Pleasant and wished me Luck. Kind Regards Elizabeth Guy.
February 5, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
The gentleman I spoke to on the phone…
The gentleman I spoke to on the phone was very kind and Patient he wasn’t pushy or rude. He was just a very nice man.
April 21, 2026
Unprompted review
Reply from Yourlottoservice UK Ltd.
Thank you for leaving your online review. Customer satisfaction and high quality are top priorities for us.
We wish you all the best for any future lines with us.
Kind regards
Your Lotto Service Team
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