Yours Clothing Reviews 

Follow up to my review.
Well as I said disgraceful abuse of online shopping at customers expense. SO the facts . I paid 27.99 for a top it was to big and material was naff. Sent it back low and behold got my refund £ 23.01.. nothing to show for it. Is that what you expect when stores have been closed over the country for them to save money, no reduction on the product of course just make a decision to close stores use online - just make more money for the company- employ less ataff and saving at customers expense. [ pay to shop. ] you can return it to the shop for free when you find one thus defeating the whole Idea of online shopping at your cost time, petrol parking etc .. My last- and I hope my review makes possible customers aware of this company policy before they spend here . No customer service here just cashing in..

If I could give 0 stars, I would. First time shopping with this company and won’t be using them again!
So, Yodel supposedly delivered my parcel on the 29th May 2026 and handed it to the customer. Photo of delivery shows a letterbox and part of a closed front door. What a crock of lies as nobody was in, we were out enjoying the beautiful weather.

Spoke to Customer Services at Yours Clothing and this is the response I got-

Having reviewed your order tracking I can see that the parcel was delivered on the 29th May 2026
12:34 PM

As we have provided you with evidence above to show that your delivery has been made successfully and inside the Geofence this indicates that the courier is within the right location of your property and would be deemed as a compliant delivery, due to this we will not be continuing with our investigations any further.

No clothes to show for it and also out of pocket.

They use Yodel in the UK. So the 2 day delivery will take as long as Yodel likes. They lie about trying to deliver it, query addresses in attempts to hide how shit they are. Meanwhile Yours shrugs and leaves you to it.
Don't buy online. Go to the store.

I have been trying to contact this company for a week now. I paid for next day delivery which should have come on Friday 22nd May. The goods arrived on 26th. I was informed that I would get a rebate and they would contact me. I have had no response from them. This is the second time I have had problems with my delivery from Yodel.

From the minute i entered,Sahara the manager was amazing,very polite,with a instantly likeable manner,cheerfully welcoming me,and replying good morning,very helpful and attentive to all my queries,it almost felt like i already new her,like an old dear friend,Sahara is a credit to the company 👌👍.

was in the abbey centre Yours store and the staff was so amazing and friendly, they went out of their way to help and badly needed advice. Roisin surely knows her stuff and how to help in every part, from comfort and styling up outfits.

052726: Update: For UK-based consumer complaints, buyers can report issues through Citizens Advice Consumer Service, which can pass reports to Trading Standards. Germany/EU customers with similar cross-border return/refund problems may also want to contact the European Consumer Centre in their own country. For Germany residents, that is ECC Germany.

In my case, the PayPal merchant shown was US Direct Ecommerce Ltd. I returned the merchandise and still have not received my €50 refund, so I currently have neither the item nor the money. Buyers with similar issues should save their PayPal transaction details, proof of return, screenshots, and all communication.

I ordered jeans from Yours Clothing on April 23. I received them on April 27 and returned them almost immediately on April 29. According to the return tracking, they received the goods on May 2.

Their return policy says the account should be credited within 5–7 days, but it is already May 27 and my account has still not been credited.

To make things worse, I tried contacting them using the email address they used to contact me about the return, and the email bounced back. I also tried contacting them through their website. After filling out the contact form, it told me I needed to verify a link sent to my email because the contact form had not been completed. When I clicked the link, it just sent me back to the home page.

What kind of runaround is this?

It should not be this difficult to get credited for something I returned right away. I am now disputing this return with PayPal, and if PayPal cannot resolve it, I will be filing a chargeback with my bank.

This is not a proper way to do business. They are wasting my time and money. So, they keep €10 when you return something, which buyers should know before ordering.

Not a company I would do business with again.

UPDATE: 062326 - I disputed this transaction with my bank when PayPal denied the claim. My bank investigated and gave me my money back including interest. I never received any emails or my money bank from this scam company.

Purchased a pair of trousers from a Yours store while on holiday in Great Yarmouth last week and wore them for the first time Sunday for a day out. After only wearing them for a few hours they began to fall apart on the bottom area. There was no damage to them just the seam ripped and they began falling apart leaving a huge and very obvious hole showing my underwear. It was absolutely humiliating and had to cut my day out short as the hole was so big it was causing my legs to rub. I have email and customer services have been no help at all. No sympathy for the horrible situation I was left in and just keep sending me the same auto response saying I can get a refund if I send them back but as its not an online order I have no idea how I can fo this. The other option they are giving me is to keep them and have a 25% code but they are unrepairable so this would be useless. The quality of Yours clothing has been slipping for awhile now and seems its just getting worse. Id avoid at all cost.

I recently purchased a beautiful white dress with blue painted throughout. Only wearing this dress once the blue ink ran throughout the dress and reuined my underwear. I took it to a dry cleaners to where they informed the blue ink used had not been sealed correctly within the frantic to which is my it has stained the white dress blue. Customer service me said they gave me 25% refund. I no longer have the receipt as I live abroad and not able to return it. The dress cost over £36. The reason for my review is I don’t want anyone else to pay for a dress which is faulty.

I ordered a rain jacket came well packed and fitted perfect well done Yours Clothing 😁

I'm After trying to return a cardigan that was significantly darker in color compared to the picture shown on your website, I visited the previous orders page in my account to initiate a return. The entire thing was a mess from start to finish, with continuous popups telling me it couldn't locate my order, nor my order number, nor my email, nothing—even though it was ALL there. I then contacted customer service to help, who, after speaking to an AI bot put me in touch with a real person. She (Izzy) may as well have been a bot herself, as there was zero apology nor acknowledgement of the technical issues I was experiencing on your sight. She didn't even offer a solution as to how to rectify this. Instead, and only AFTER I made my displeasure with her attitude known, did she then offer up an apology for my negative experience, along with sending me multiple links to contact different couriers MYSELF to resolve my refund issue. Absolutely APPALLING customer service! DO BETTER Evans/Yours!!!😡

I've spent a LOT of money with Yours but recently I used a £20 VIP voucher that I'd earned and then found out when I returned the clothing items that I would not be getting it back/refunded! I can't believe how much money I spent to earn that reward voucher in the first place and now it's useless. Disgusting.

Yours at Belfast Castle Court Shopping Centre is the best shop I could have dreamed of! Wonderful ladies who always offer competent advice and help with making a choice. The selection of clothes is amazing! You'll never leave empty-handed. I only shop there and always do; you feel like a member of the Yours family. The shopping atmosphere is amazing. Thank you for being here

I’m trying to return two pairs of pants. The online site won’t accept my email address or order number. I tried several times. I’ve contacted the company and they just keep giving me the same instructions over and over.and now my 30 day return tim3 is over
I would NOT buy from them again - be warned

Yours at Crystal Peaks is a nice friendly shopping experience. The staff are so friendly and helpful, especially an assistant called Dana. She was so lovely and helped me with all my try ons. Would definitely recommend this store.

It would be - ***** if there were such a thing.
Bought from Evans but Yours brand.
After major problems before with sizing i decided to give them another try, big mistake but it will be the last one I make with them.
Size ordered 26/28 gives waist measurement of 46/48.
I think someone needs to be taught how to use a tape measure, if anyone knows, that is.
Unstretched th waist measures 51", what a joke. I am afraid I do not have time to go through the rigmarole of returning goods and paying for re-stocking because a firm is so cavalier about what it sells and then washes thier hands of any responsibility to the customer care.

Yours Clothing is a disgrace!
I purchased two sets of cotton t shirts. The material is so piss poor that you can see through it. It starts to pill after one wash but the thing that annoyed me the most is that I had to repair one t shirt before I even got to wash and wear it for the first time! There was a hole in the side seam that was bigger than the label. The seamstress had not sewn the garment together properly, yet it had been “passed” by Quality Control!?

Also, the trouser length. This is another point of great annoyance. I am 4’10”. So, for a lady, that is short. However, due to medication I am pretty large. My inside leg length is 25”. All trousers that come from Yours have a length that is 32-34”! It is so very costly to get trousers tailored to fit, especially as nearly 1’ of fabric goes to waste per leg! Also WHY can I only get fabrics from Yours that cannot be dried in a tumble dryer? Shouldn’t have to wait 5 days for clothes to dry out. Cannot hang outside to dry as inconsiderate neighbour lights fires all the time.

Left reviews elsewhere about Yours, they contacted me via review just to say “thanks for my review and basically came across that they don’t give a flying F**** that I have had issues…Tough!”

Even they send out fabric with faults in it. Ordered some textured shorts with shells as the design. Massive fault in fabric…..three red lines within.

Wanted to do return, to at least get refund for the shorts. Yours don’t offer free returns and as such I would have to pay and do the leg work whilst they empty people’s wallets. This company is a disgrace. Certainly don’t get this treatment from Marks and Spencer!

Unfortunately clothes did not fit. I was able to take them to a store at Westwood Cross. Assistant was most helpful and the refund went promptly into my bank. Thank you.

My problem with yours clothing is there so called gift vouchers. I was given £150 as a gift and processed to spend I did not use the full £150 and when I went back into use it I was told that as I had not used the full amount I had lost it. What company has such bad customer service care that they are happy to steal money from there own customers. When I complained I was told I should have read terms and conditions. Who does that when spending a gift??, I have since complained to the CEO and never even got a reply (what a surprise).