Yours Clothing Reviews 

Ive ordered from Yours clothing many times and never had an issue. But unfortunately today I received my order and one of the t-shirts i ordered which was ment to be a 14 was actually a 38-40. It had been labeled up wrong so was faulty. The neck lable and tag said 14 but the lable inside the top said 38-40. So to return a FAULTY item I have to pay postage, and when I order it again I have to pay delivery AGAIN. Its ridiculous. Why am I paying for Yours clothing mistakes. Its ridiculous

Love yours clothing Athlone always leave with something 🙂and the girls that work there are so nice and friendly and so helpful 😊

Yours clothing Newtonabbey
A huge thank you to Roísín for her help and patience today in store. She was an absolute star! Spent i'm sure an hour with me trying to find me an outfit suitable for my baby shower. She also gave me lots of hints and tips re: footwear and accessories. Thank you so much!

Helpful and friendly

Visited Yours in Cramlington today planning to buy a man's suit from Bad Rhino range.Unfortunately there were none in stock.
However the two ladies went above and beyond in helping me with measurements, suggestions and helping me to find suitable alternatives.
Was delighted with my purchases as well as the superb service and assistance provided, enabling me to buy some quality items.
Many thanks to the two young ladies. I will certainly be back.

I’ve been shopping with this company for years without problems, and when things going well it’s great but when things going wrong you quickly find out the customer care is nowhere. I ordered to Inpost locker, they sent by Evri which can’t access to locker, courier tried to deliver to the hotel which was there but staff refused as I am not guest in the hotel so sent back to sender. First customer assistant was helpful, but after sent back the form the 2nd one took the ignorant step saying the system shows it’s delivered within the geofence so they actually don’t investigate and don’t give a damn. Since then I closed my Yours account and not going back again. Geofence delivery is not good enough if you don’t get your product. Luckily there are other companies to shop with.

I am absolutely disgusted to have placed an order, paid for delivery, and then been charged a fee to return items that don’t fit! There was no notice of this. I trailed into town to return items to store to then get an email that I’d been charged the equivalent of a garment on the order! I called customer service to query this and was told tough luck, even though we don’t advertise that the fee it applies we can take the money from you, no refund no goodwill, just tough luck because you’re a customer and we can do what we want. I’ve had a problem with Yours in the past where I’ve been charged for returning FAULTY goods, but at least got my money back on that occasion after calling to query it, at least it was resolved despite the inconvenience and wasted time. This is completely unacceptable, it just wasn’t worth placing the order at all and I bitterly regret taking this company on trust. I will absolutely NEVER shop with, or recommend, this company again. Save your time and money! Awful.

Did not receive clothes. Emailed company. who replied with lengthy investigation procedure document which had to be completed within 5 days. I was away during this time, missed the cut off and then advised that the case could not be reopened.

I had an amazing experience in your Scarborough shop today. A sales lady called Charlotte Brown helped me so much. I have lost weight recently and i didn't know what size I was, she was patient and very helpful, I can't thank her enough.

Suzanne in the Yours Uxbridge store was lovely! Customer service on point..helpful friendly and a credit to your store after my extremely disappointing service online..
Q
What a pleasure to experience the face to face personal experience in your Uxbridge store with Suzanne and picking up my parcel
Thank you Suzanne so very much
I will shop now in the Uxbridge store

Awful experience in the Plymouth store today’s was spoke to with lots of attitude and looks of contempt to the point I left the clothes I was hoping to buy and left the store. I have been a customer of yours for many years but will not be shopping there again.

Thank you I love the quality

I sent some items back and yours are saying some were missing, as i have had no help in resolving this issue i wont be using them again
over the years i have spent £££',s

Good experience but it took longer than expected to arrive.

I have been a customer of Yours Clothing both in person and online for years but today is the day that I take my money elsewhere.
I ordered two jumpers and a pair of boots online, it's vital I wear boots as I need ankle support for a medical condition and wear extra wide boots and a size too big to accommodate my needs. I have never had an issue with yours footwear before, it fits like a glove hence my repeated purchases. Got the order today, tried the jumpers on and loved them. Tried the boots on, the right one fit like a glove, zipped all the way to the top. The left one wouldn't go over my ankle. Checked to see if they were different sizes and no... They are both the marked the same size. Decided to return them. They want £1.99 PER ITEM to return them because if they're not faulty they'll put them back on the shelves. They charge YOU to resell their stock. You have no item but you're paying them £1.99 for that privilege. The web advisor did no security, refused escalation and copied and pasted the same nonsense 12 times. Disgusting is not the word. Pathetic is more like it! I hope their £1.99 fine is worth losing a customer who, on average, spends between £40 and £100 a shop, and has been for years!

EDIT:
After checking with Trading Standards, a company CANNOT charge any returns on items within 14 days and must refund you the postage on the item. There are exceptions (underwear, customised items, jewellery for piercings etc) but if you are being charged it is in violation of the Consumer Contracts Act 2013 AND the Distance Selling regulations)

Absolutely love this outfit perfect fit•
Amazing quality and looks better in person

I have been shopping with yours for years.. I had a parcel delivered it was dumped outside my front door by yodel.. even though I have a safe place the parcel wasn’t outside my front door when I got home .. customers service at yours were no help at all as far as they were concerned it had been delivered.. absolutely disgusting that you order stuff and that’s the service you get.. I know it’s not yours clothing it’s the delivery company but they shouldn’t use these companies that have no care .. so I’ve paid for clothes that someone else is probably walking around in and neither of these companies could care less

Loved my trousers. Fast delivery.

Love visiting this store but today was extra special. Staff are always so friendly and helpful.
Today I was given a personal shopping experience by the store manager.
She was amazing and made me so comfortable.
After losing 6 stone I had no idea what style or size to buy.
This lovely lady bought me lots of options and found me the perfect size I needed.
My husband bought me every item I tried on.
I am so sorry I didn’t get her name or the other store assistant on duty.
Please pass on my sincere gratitude for their help and kindness today.