Yours Florally Ltd Reviews 121

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Dead dried out flowers arrived a day late. I thought they would use a local agent but they are sent to central Queensland from Sydney so you get dead, dried out broken flowers that were put straight i... See more

Rated 1 out of 5 stars

Arrived 4 days late for my birthday. Dead. How they expect flowers to last in Sydney weather stuck in a courier van allday ( arrived at 4pm), i have no idea. The box was burning hot when it was handed... See more

Rated 2 out of 5 stars

Flowers were ordered for a very special friend's 40th birthday - she lives in Ireland, I live in Australia. Chose the "Daisy Drop" arrangement under "orange/peach" section of the website. When fl... See more

Rated 1 out of 5 stars

I ordered 13 stem white roses and when I got to mums house and saw lillies and crysanthenums I was extremely disappointed as I know she doesn't like either! Great birthday present NOT! To have her thi... See more

Company replied

Company details


Contact info

1.5

Bad

TrustScore 1.5 out of 5

121 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super fast delivery and a fantastic service.

Discovered Yours Florally on line as I required a last minute speedy delivery of flowers to relatives in Co. Wicklow following a bereavement. Easy to contact on the telephone and the flowers arrived that morning before the funeral. I was impressed with the service and will use the company again should i need flowers sent to Ireland.

July 8, 2013
Unprompted review
Rated 5 out of 5 stars

what you see it what you get !

I was really nervous about sending flowers to my mum in law for her birthday, not knowing if once I paid the money, would the size of the bouquet suddenly diminish or would she receive 2 day old flowers etc but all my fears were calmed after the on time delivery when my mum in law called to say thank you for the beautiful flowers...she loved them. Thanks to Yours Florally for making this happen in a stress free way. I know now that I can totally trust this service in future and recommend it to my friends

July 5, 2013
Unprompted review
Rated 5 out of 5 stars

Super Service super price.

Ordered flowers from England on Saturday Morning at 10.30 for delivery to Ireland that day. Easy transaction, fflowers delivered as promised. Job done. Cannot fault the service and communication from yours Florally. Will definitely use again.

June 29, 2013
Unprompted review
Rated 5 out of 5 stars

Perfume Plus!

I sent a pot of flowers to my aunt for her 80th Birthday & she was delighted with the selection of cream & white flowers with green/grey foliage, not least for the look but also she tells me for the splendid smell they emitted throughout the room from the lovely white ceramic container the arrived in ( with an oasis within) they have lasted for over a week now & showing little sign of dying off yet! Good choice & value & the staff rang me the day before delivery to go over details. Excellent service thank you,

June 27, 2013
Unprompted review
Rated 5 out of 5 stars

brilliant service

amazing service we had the address wronge, didnt sleep that night because of it, sent an email at six the next morning, as it was our aunts 90th birthday in Ireland and the flowers were being sent to our address in england. I had a reply straight away from and iphone, excellent is all i can say.

June 24, 2013
Unprompted review
Rated 1 out of 5 stars

Would never use again

Failed to deliver flowers as promised and then delivered the wrong flowers even when given a 2nd chance

June 16, 2013
Unprompted review
Yours Florally Ltd logo

Reply from Yours Florally Ltd

Hi Christopher

I am very sorry that you have not been happy with our service. I would really like to assure you that we did everything we could to deliver the flowers on the specified date. We contacted you regarding the original order when received, as it did not have a personal message attached, the recipients telephone number, and the delivery address was incorrect. We then confirmed with you, the correct details and attempted to deliver on the specified date. Due to the very remote location, we had difficulty in finding the address and tried to contact the recipient for directions. Unfortunately we could not get in touch so we had to bring the flowers back to the shop and attempt re-delivery on the Monday. We apologise sincerely, but we did try our best.

As regards the flowers not being what you had chosen. Again, we apologise that the bouquet did not match exactly what you requested, however I assure you that the quality was excellent, and the value of the flowers were the same. Sometimes, we have to make substitutions when flowers are either not in season, or fresh enough so that they last for our guaranteed 7 days.

I hope that you will award us another chance to prove that we are committed to providing a premium flower delivery service, and that we really do value your opinions and you, as a customer.

Please accept our apologies once again.

Kind regards

Mary
Founder and CEO

Rated 5 out of 5 stars

Great Customer Service

Flowers delivered next day as ordered. Flowers lasted ages & were even better than the picture on line.
Really liked the fact that the flowers were supplied by a local florist in the area.
Would definitely recommend and use again.

June 13, 2013
Unprompted review
Rated 5 out of 5 stars

Highly recommend a Yours Florally experience!

A very friendly and easily contactable staff. Great personal touches and nothing asked was too much trouble. I thank them for their assistance and professionalism. They come highly recommended by me.
So many positive comments on the display delivered...thank you

June 9, 2013
Unprompted review
Rated 5 out of 5 stars

Does wat it says on the tin

Very good service! The flowers are very reasonable and also much better value than Interflora! Which charge you a fortune for additional extras such as the greeting message card. €4 with them.. Adding it up for the same flowers which only cost € 47 wud have been € 70 with INterflora.. Even their delivery was €14 and Yours only €10 for delivery between 10-1 pm . Highly recommend

June 2, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look