I have ordered a pillow with a personalized photo as a gift for my granny. It arrived on time, but the photo is very dark, in the preview the colors were natural and light. Disappointed. Next time i w... See more
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I purchased a throw with pictures of my mother’s parents brothers and wives & sister & husband. Also herself and my Father & her children and grandchildren. This was the best present to of given my mo... See more
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Very nice gifts and good quality. I am especially happy about the fast shipping and processing of my orders!
Company replied
I bought a custom placemat and have been infinitely happy with it ever since. The price also seemed quite reasonable, shipping was quite expensive but thats par for the course. I am definitely going t... See more
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Company details
Written by the company
Make people feel special There’s something powerful about making someone feel truly seen. With a gift that says: “I know you. I’m thinking of you.” That moment – when someone smiles, laughs, or gets a little emotional – that’s what we’re here for. Because it’s never just about what you give. It’s about what it means. Since 2005, we’ve been helping people create moments that matter. With personal gifts made with care – designed to leave a lasting impression. Sometimes funny. Sometimes heartfelt. But always thoughtful. Always personal. We believe attention makes all the difference. In how we design, wrap and deliver. Because every detail matters. Every gift is part of a bigger story. Will this make someone feel special? That’s the question we ask ourselves every day. It guides how we think, how we create, and how we grow. Because when someone feels truly special, something beautiful happens: A connection is made.
Contact info
Gouwepoort 3, 4301 RZ, Zierikzee, Netherlands
- info@yoursurprise.com
- www.yoursurprise.nl
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Disappointed
Ordered for my husband for valentine’s chose a bright picture to make it better for the chocolate so bright pink colours… print came out green and grey
January 27, 2026
Unprompted review
Reply from YourSurprise
Hi Hayley,
We’re so sorry to hear that the chocolate didn’t turn out as you had hoped. Of course, the goal is for the bright colors from your photo to come out exactly on the chocolate, especially for a special gift like Valentine’s.
Could you please contact us at customersupport@yoursurprise.co.uk
with a photo of the chocolates you received? We’ll take a close look at what went wrong with the printing and work with you to find a suitable solution.
Best regards,
Grace – YourSurprise
Fast shipping, but damaged item.
Ordered a personalised lamp, shipping was very fast, but the article came scratched and with some stains on the glass.
February 4, 2026
Unprompted review
Reply from YourSurprise
Hi Artur,
Thank you for your Feedback. We are sorry to hear that your gift arrived damaged. May you please contact us via e-mail then we are more than happy to find a solution.
Thank you for your effort.
-Antonia
still havent received order been nearly…
still havent received order been nearly 2 months waiting
February 3, 2026
Unprompted review
Reply from YourSurprise
Dear Fionn,
Thank you for your message. We are incredibly sorry that it has taken so long for you to receive your order; two months is absolutely not the experience we aim to provide our customers.
I have looked into our system immediately and can see that the remake of your package is currently on its way. To ensure you can follow the shipment closely, we have just resent the tracking link to you via email. Based on the current information, you can expect the package to arrive later this week.
Our sincere apologies for the inconvenience and the long wait. We hope that, despite the delay, you will be happy with the result.
Best regards,
Susanne - YourSurprise
Excellent products! Beautiful Surprise!
Excellent products and top quality every single time! Also super reliable in terms of day/time of delivery!
January 18, 2026
Unprompted review
Reply from YourSurprise
Dear Styliana,
Thank you so much for your wonderful 5-star review!
It truly makes our day to hear that you are consistently happy with the quality of our products and the reliability of our delivery. We work hard to make sure every gift is perfect and arrives exactly when it should, so your feedback is a great compliment to the whole team.
Thank you for your trust in YourSurprise, and we look forward to helping you with your next gift!
Best regards,
Susanne - YourSurprise
Awesome I purchased a throw with pictures of my…
I purchased a throw with pictures of my mother’s parents brothers and wives & sister & husband. Also herself and my Father & her children and grandchildren. This was the best present to of given my mother. Who has been suffering from dementia for 6 years. The memories that this gift brought flashing back was worth everything. I truly can’t thank YourSuprise enough. Anyone thinking of purchasing. I highly recommend. Awesome ⭐️⭐️⭐️⭐️⭐️
November 10, 2025
Unprompted review
Reply from YourSurprise
Dear Sharon,
Thank you so much for your kind words. We are thrilled to hear that the gift throw brought such joy to your family. We truly appreciate your recommendation!
Hope to welcome you back soon.
Klara | YourSurprise
The best!
I ordered an umbrella with a photo of my toddler for our favourite educator at her daycare. It was a going away gift because the educator is going back to Ireland and we wanted to gift her something useful and funny and meaningful. She cried when she opened it, she loved it so much. And then all the other educators asked me where I ordered such an amazing gift. Let's just say, it was an absolute hit and a very original present. Thank you so much!
January 2, 2026
Unprompted review
Reply from YourSurprise
Hi!
Thank you so much for sharing this beautiful story! It sounds like the perfect going-away gift: practical for the Irish weather, but filled with warm memories. We are incredibly proud that we could help you create such a meaningful keepsake for someone so special.
Thank you for recommending us to the other teachers, that is the biggest compliment we can receive!
Anne-Louise | YourSurprise
Great Company, Great product!
Would absolutely recommend this company and their products. My heart pillows were great quality and reasonably priced and the ordering process was simple. When I had trouble with my parcel getting stuck I reached out and they immediately followed it up and I had my parcel within a few days. Would definitely recommend!
December 1, 2025
Unprompted review
Reply from YourSurprise
Hi Alana,
Thank you so much for your lovely review! It’s great to hear that you’re happy with the quality and price of your heart pillows!
We’re sorry to hear that your parcel got stuck, as we know how exciting it is to wait for a personalized gift! However, we’re really glad our team could jump in and help get it to you within a few days.
We hope to surprise you again very soon with a beautiful gift :)
Kind regards,
Angel | YourSurprise
Lovely item...purchased for my mum's…
Lovely item...purchased for my mum's 80th Birthday so not given them to her yet..but I'm sure she will be delighted with them
January 7, 2026
Unprompted review
Reply from YourSurprise
Hi Dawn,
That is such a wonderful milestone! Thank you for trusting us with your mum's 80th birthday gift. We're sure she will be delighted, and we wish you both a lovely celebration.
Rink - YourSurprise
10/10 Recommend!
Always prompt with responses and deliver excellent quality products. We've been ordering Christmas gifts for clients with Your Surpise for 4 years now and will continue!
December 2, 2025
Unprompted review
Reply from YourSurprise
Hi Natasha,
How wonderful to hear! Thank you for letting us be part of your Christmas celebration for 4 years now. We will continue to do our best to maintain that high quality. Until next time! 🎁
Anne-Louise | YourSurprise
Very satisfied!
Many things bought from here, all came on time and as we expected! Very satisfied!
January 14, 2026
Unprompted review
Reply from YourSurprise
Hi,
Thank you so much for your loyalty and kind words! We’re thrilled to hear that all your orders have arrived on time and met your expectations. We look forward to helping you with your next surprise!
Rink - YourSurprise
I'm very satisfied with your service
I'm very satisfied with your service. It was my friend’s birthday, Christmas and New year celebration. Was wondering what to get for her. I sat at the comfort of my home in Nigeria and I placed an ordered (during the holidays) and the receiver got the gift in Austria. Impressive , I must say, thank you.
My Order/Gift: It was a customized Mug, Card and a box of chocolates with her pictures on them…. So cute ☺️
December 25, 2025
Unprompted review
Reply from YourSurprise
Hi Precious,
Thank you so much for sharing your experience with us! It is truly impressive to hear how you managed to organize a triple celebration all the way from the comfort of your home to your friend in Austria!
We are so glad the customized mug, card, and box of chocolates turned out "so cute" and that the surprise was a success. It's moments like these, connecting friends across continents, that we love being a part of.
We hope to welcome you back soon :)
Kind regards,
Angel | YourSurprise
Quick, easy and good quality
Website was easy to use, product quality is good and delivery exceeded expectations. Would recommend and will be using them again.
January 12, 2026
Unprompted review
Reply from YourSurprise
Dear David,
Thank you so much for your great review!
It is wonderful to hear that you found our website easy to navigate and that the product quality met your standards. We always aim to deliver as quickly as possible, so it’s fantastic to know we exceeded your expectations.
We truly appreciate the recommendation and we are already looking forward to helping you with your next surprise!
Kind regards,
Susanne - YourSurprise
The product arrived in good time and was excellent
The product arrived in good time and was nicely presented on a box. The actual product was of a good quality and the design work was finished to a high standard. All in all a good product at a good price.
I will use them again and urge others to do so.
December 23, 2025
Unprompted review
Reply from YourSurprise
Hi,
Thank you so much for your great review and the 5-star rating!
We are thrilled to hear that you were pleased with the quality of the product and the high standard of the design. It is also wonderful to know that the presentation and delivery met your expectations.
Thank you for your kind recommendation; we truly appreciate it and look forward to helping you with your next order!
Kind regards,
Susanne - YourSurprise
I only have positive experiences with…
I only have positive experiences with the product and services of the company quality communication and fast delivery had impressed me
December 23, 2025
Unprompted review
Reply from YourSurprise
Hi Lenka,
Thank you so much for your wonderful feedback! We are thrilled to hear that you’ve had such a positive experience with us. Our team works hard to maintain high standards for quality and communication, so it’s great to know we hit the mark for you. We look forward to seeing you again!
Rink - YourSurprise
Amazing service!
Amazing service!! I have sent a customized gift but unfortunately my friends didn't receive it due to some postal issues so after following up with the support team who were extremely supportive, responsive and prompt, YourSurprise directly took the action to resend it without additional fees. Thank you so much!
January 1, 2026
Unprompted review
Reply from YourSurprise
Hi Dina,
Thank you so much for your kind words! We’re so sorry to hear about the initial delivery issue, but we are thrilled that our support team could turn things around for you. It was our pleasure to make sure your personalized gift reached its destination. Thank you for choosing YourSurprise!
Rink - YourSurprise
A wonderful gift delivered on time
When I first looked at YourSurprise services, I found it hard to believe that a customized wooden box with a bottle of champagne and two champagne glasses could be delivered to my mom's door the next day - and yet it was! She loved it and was so moved. It was such a lovely surprise for her. No issues with the delivery person either.
December 23, 2025
Unprompted review
Reply from YourSurprise
Hi Emmanuelle,
Thank you for your lovely review.
How wonderful that your mother was so happy with her gift. That's what we do it for.
Linda | YourSurprise
BEYOND TERRIBLE
BEYOND TERRIBLE. Waiting nearly a month for a box of chocolates that cost €18 to only be told sorry here’s the shipping cost and blame it on GLS. Do not buy from this company. Ordered 10/12/25 it’s now 06/01/26 still waiting.
January 6, 2026
Unprompted review
Reply from YourSurprise
Hi Fiona,
What a pity to read that you are not satisfied with our service and you have not received your order. I can imagine that is very frustrating.
Have you already contacted our customer service? We'll really want to solve this for you.
Greetings, Linda
YourSurprise
Very happy with my order
Very happy with my order - personalised oven gloves. Easy to add name and photos - impressed how quickly the order arrived.
December 8, 2025
Unprompted review
Reply from YourSurprise
Hi Sally,
Thank you so much for your lovely review!
We are delighted to hear that you are happy with your personalized oven gloves. It’s great to know that the editor made it easy for you to add your photos and names, and that your order arrived so quickly.
We hope you (or the lucky recipient) enjoy using them in the kitchen!
Kind regards,
Susanne - YourSurprise
Order said out for delivery the…
Order said out for delivery the 29th-30th. Contacted them 3 days after this.
They said they will have to check with their courier which can take up to 3 working days. This should be considered unacceptable for a company to say. It should take hours not days. Will not be using again. Today is working day 3 and 1 week late of arrival
and still I haven't gotten confirmation as to where it is!
January 2, 2026
Unprompted review
Reply from YourSurprise
Hi Alan,
Thank you for your feedback, and please accept our sincere apologies for the delay in your delivery and the frustration this has caused.
We completely understand that waiting for a week past the expected date is not the experience you expected. While we rely on our courier partners for delivery updates, which can unfortunately take time to process, we agree that this wait has been too long for you.
We would like to prioritize this immediately. Please contact us directly at customersupport@yoursurprise.co.uk or reply to your latest support ticket so we can look into it!
Best regards, The YourSurprise Team - Rink
Very disappointing experience with this…
Very disappointing experience with this company delivering to Ireland. I was initially advised that my package would arrive before Christmas. When it didn’t, I was then told it would arrive before New Year’s and there is still no sign of it. Customer service has been unable to provide any clear information on where the package is. Overall, a very poor experience with this company. I’m hoping it arrives soon because as of now it’s a waste of money!!
December 8, 2025
Unprompted review
Reply from YourSurprise
Dear Cliodhna,
Thank you for sharing your feedback, although we are incredibly sorry to hear about this disappointing experience. This is certainly not the level of service we aim to provide.
We completely understand your frustration regarding the delay of your package to Ireland. Please be assured that we have been in constant contact with the carrier to track down your shipment and provide you with the most up-to-date information possible during this busy period.
To make things right, we have been in direct contact with you to provide a voucher of your shipping costs, as well as an additional compensation for the long wait and the inconvenience caused.
According to the latest updates from the carrier, your package is now back in transit and is expected to be delivered early next week. We truly hope that, despite the delay, the personalized gift brings a smile to the recipient's face.
Kind regards,
Susanne - YourSurprise
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