YouSee Reviews 68,836

Mit YouSee not user friendly. No way to log in without a Danish mobile nr. Even impossible to define a profile without a Danish mobile number.
Difficult for a customer to navigate between TDC Net and YouSee. The technicians between the 2 companies seeem not always to understand each other.

I’ve been trying to reactivate my number which has been inactive for the last few months. Yousee said they could do it and that it wouldn’t take longer the 5 days. 12 days later and after speaking to multiple Yousee support staff I’m not getting any results. One of them went as far to tell me that it’s a waste of time to try and that I should just give up. After asking her that I wanted to speak to another colleague or a manager I was insulted. Told to hang up and call again to get a new colleague. She didn’t even want to look into my case. It’s been battle and they seems to not take me seriously. Even promising me to resolve of fast, promising to email me and to have my case resolved by the next day. A real pain and one of the worst services I have seen.

Good sells people that promise a lot. They can't deliver and you can't get through on the phone, sometimes not even on the chat. LONG waiting time. Waste of my life.
They can't deliver Fibernet even though it is already working from another supplier and so on and so forth.

God service glad for min abonnement

A good service

provides more & good customers
a proven reality & some good luck

🌷 😊

1. I transitioned from TDC Erhverv customer to YouSee as I was told it was the only way I could keep my phone number…

2 I could not see prices or specs when choosing a plan on the special site for customers coming from their business tier.

3. When cancelling my subscription with YouSee they set it to 4 months out, even though I’m certain that was only required to pay 30 days.

4. Finally I had enough and had my number changed immediately, assuming I would only have to pay from since I cancelled my subscription plus 30 days… but no, they consider the immediate number change as a new cancel and thereby moving the end date.

5. In the beginning they send all communication via postal service like it’s 1995, even if I never requested that. They had my phone number and email. Step up YouSee!

I have made two formal complaints to YouSee within the past year (about twice being wrongly charged for returned equipment - separately reviewed). Both have been ignored.

YouSee’s customer service phone lines and chat were constantly closed due to being “too busy,” leaving email as the only available contact. I repeatedly asked for details of their formal complaints procedure and received no response. I then emailed a complaint directly to customer service — again, no reply.

In December, I finally obtained the link to YouSee’s official complaints process and submitted a formal complaint through the correct channel. That complaint has also been ignored. I have since followed up via customer service email and the "facebook" email address YouSee provides for responding to public reviews. Neither message has received a response.

This is not a delay or backlog — it is a complete failure to engage with formal complaints.

A major telecommunications provider should have a transparent and functioning complaints process. In my experience, YouSee does not.

They have to training for better customer service , and Low down their expensive prizes

I've been a YouSee customer for 5 years, but my experience the last month has been extremely frustrating.My TV-boks stopped working about one month ago (Tv-boksen kunne ikke logge ind). I tried all the troubleshooting steps myself multiple times – power cycles, network checks, even considering factory reset – but nothing helped. The YouSee app on my TV worked fine, so it was clearly an issue with the box/account activation.Today (29 January 2026), I called support again. After a long wait, they finally told me the problem was that my account was still on an "old subscription." They said they had to cancel the old one and create a new subscription for the box to work. They promised it would be updated/moved in about two hours, and everything should start working automatically.That was hours ago – no email, no SMS, no confirmation, nothing. I still don't know the status, the box is still dead, and I have no way to check without calling again (which means more waiting on hold). This has dragged on for a full month now, with repeated calls and no real resolution or proactive communication.Customer service feels disorganized: they don't follow up, don't send confirmations for changes like this, and leave customers in the dark. It's unacceptable for a major provider to let hardware sit unusable for so long over what seems like an internal subscription glitch.I recommend checking everything in "Mit YouSee" yourself and considering alternatives like Norlys, Altibox, or just using streaming apps directly – especially if you value reliable support.Would not recommend until they improve communication and fix subscription/backend issues faster.

I ordered Fibernet in person at Fields YouSee, and from the very beginning I clearly explained that I’ve had previous technical issues with fiber and explicitly requested a technician visit BEFORE the subscription starts. The employee opened an incident, documented the issue, and assured me I would be contacted to schedule the visit. He said, its You See responsibility to make sure that Fiber works or find an alternative solution.

A few days later I received a message saying the case was “solved”. Spoiler -> nothing was solved. The internet still does not work.

Calling support is completely useless The so called AI voice bot is absolute nonsense and barely functional, even when speaking Danish. Since getting help by phone was impossible, I physically went back to YouSee again. Another employee “reopened” the case and promised I’d be contacted soon.

That was 6 days ago.

The ONLY message I’ve received since then is about my upcoming bill. For an internet connection that DOES NOT WORK. No technician. No call. No solution. Just billing notifications.

Your technical support system is a joke, your AI bot is borderline unusable, and your internal communication is clearly broken. Charging customers for a service you haven’t even made functional is unacceptable. This has been a complete waste of time and an incredibly frustrating experience.

And to make this even more ridiculous. I already tried ordering internet via your chatbot BEFORE Christmas. I clearly explained the fiber issue there as well, and your chatbot confidently promised that a technician would be sent in February. When I asked about this in the physical store, the employees told me they couldn’t see ANY order placed before Christmas at all. So either your chatbot lies, your systems don’t exist, or nobody has any idea what they’re doing.

Been with TDC/You See for 20 years and have had it with their service. Had a problem in Oct and they said have to change to fibernet, so got that done in Dec and has not worked properly since. All tv channels are locked and unable to change packages. Internet works on and off, eveytime I call they say they are working on it. Been 4 months and the nitwits at YouSee are doing nothing and I have to pay each month for stuff I dont want. They wont refund the unused items, which I ask them to cancel each week. We cant do it. Your packages are locked cause there is case underway. They are totally useless and dont care about their customers. Everytime you call all they want to do is sell you some other sh*t which doesnt work. Avoid YouSee.

Always a new hidden costs, always they could not reach the e-mail and then send a reminder letter with an extra cost, always no enough information on your subscription (what it holds and what not). Basically, it's a scam company sucking all your money with very bad service.

YouSee is a scam, money thirsty and untrustworthy.

I've made a trustpilot account just to write this and warn people, I wish i could put attachments and pictures of the invoices and the chat i had with the support, i don't even know where to start, you guys just love charging and charging but not returning any money that's not yours.

i was sick in december and i was getting my invoices via letters to my mailbox, not via email as i have asked the agent when i first signed up for the internet,fair enough, i missed out on a payment deadline and got a 100kr fine, which i paid, but they closed my internet, so i call and tell them i paid please open it up, they say because it was via bank, it will take days for your internet to comeback.. while im studying for my exam, okay then.. how do i get it now? mobilepay, so i send over 1000 kr, the guy tells me that since i overpaid, the money will be refunded (THAT DID NOT HAPPEN) he said if i dont get a refund, it will be deducted from the next payment (AGAIN THAT DID NOT HAPPEN)

Next payment comes like i haven't overpaid anything and YouSee acting like they don't owe me any money. And charge me 200kr extra for closing and opening the internet, which happened on the same day and literally was closed for an hour, i never knew you charge for closing the internet? and why isn't it written anywhere?

now the new invoice is 422kr, no deductions, and when i finally got ahold of the support, they say yea just minus it and pay the remaining, i ask to get a new invoice with the correct payment, they say yea sure, then nothing, a whole week later and now its the deadline for the payment, and they haven't sent any new invoice or anything, they want it to exceed the deadline so they can add another 100kr fine to suck you dry from your money.

SHAME ON YOU, I'M ONLY A STUDENT WHO'S UNABLE TO WORK DUE TO INJURY AND YOU JUST KEEP SUCKING MY MONEY AND MAKING MY LIFE WORSE.

Also when i first signed up, the agent told me, my internet would be 1000/1000, which in fact was another lie, he gave me 300/60, for a price you can get elsewhere for 1000/1000.

They never sent me any invoices for 3 months, and keep adding fines for not paying. I was so naive to assume that my subscription was quarterly. I ended up paying more in fines than the actual bills. I will never choose yousee ever again. The customer service staff talks rudely, and they never follow up on the issues.

We asked Yousee to install fiber internet for our newly built house. Yousee was not able to install the internet, we sent back all the equipment but yousee still asked for the monthly fee. We asked why we got such payment to the yousee and nobody was able to give me answer. Too easy to make money, yousee could just send the router/equipment to the client and have it back without installing the internet while still charging the fee, really good business for them.

Behagelige personer at tale med og god behandling. Hurtig til at klare mit problem.

The absolut most terrible service that I've had to work with ever. I switched from Norlys to get away from these problems. Spent all of last week, week 2, with out phone or internet despite having paid. Then it turned out I even paid 500 too much which I was then told they would return to my account. 2 days ago they said I would have my money back on friday, tomorrow. Because of their continued lies I called yesterday to check up on my money and they said latest monday or tuesday next week. Today I call and am told they will pull the money from my next bill. So they wont even pay you back your own money from a mistake they made!!

Last week I asked to talk to a manager amd was told one would call me with in 48 hours. Guess who never called. Today I very nearly demanded to speak to a manager and was told the same. Apparently it's impossible to speak with one unless you wait 48 hours however, that seems to also be impossible because they don't call!!

Don't use this company.

Been with these guys for over 10 years (could be longer) when I need help or need to buy a new phone with is seldom, always top notch service and excellent deals

I saw that they did not help even with the relocation process. I contacted them regarding the move. They said they would send the modem, and in the email the address shown is my current address, but in the chat they say it will be delivered to the new home. I consider this a complete lack of organization and system.

If you are a foreigner, I also do not recommend getting YouSee, as most responses are given in Danish

Very poor customer service and incompetent employees. I bought a mobile with a subscription. However I decided to return it and cancel the subscription the next day. Now after a month, I got an invoice for the monthly subscription!
I immediately called customer service eho first could not understand why this happend. After some time they I must go back to the store where I returned the phone to cancel the subscription (they should hv done it before). Then I went to the store-where the staff said he cannot do anything snd I must call customer service🥵🥵🥵
Now it is their fault that they didnt cancel the subscription in the first place. And I should call them several times and be sent here and there. I dobt have time for this drama as I have a 2 month old baby at home Thay should have handled this themselves!
I would give -10 starts if i could!

EDIT:
In response to yousee's response below, calling the number you mentioned isvexactly what I have been doing! Several times, in vain. Last time I spoke, the guy said he would help and fix this. He would call me on Friday 10 am and connect me to the subscription department who whould then cancel it. Well, HE NEVER CALLED. I do bot k ow how many hours I need to invest to resolve this. Absolutely pathetic.